Our new ITIL V3 foundation course is the ideal entry level qualification for those seeking to complete the full ITIL V3 IT Service Management training scheme. In order to progress through the full V3 qualification programme, candidates must complete this course first and our eLearning packages allow them to do this at their own speed and from their own location.
Who is it for?
The foundation course is aimed at those people who are looking for a basic understanding of the ITL framework; those who need to understand how ITIL can help improve overall IT service management within an organisation and those who are already working within an ITIL environment and wish to better understand the practices and processes involved.
What topics are covered?
On completion of the course candidates should have an awareness of all of the key elements of the ITIL V3 Service Lifecycle. These include links between different lifecycle stages, the processes used in ITIL service management and how these processes contribute to service management practices.
What does eLearning package include?
The ISEB (Information systems examinations board) approved scheme includes access to the foundation eLearning module; the official ITIL V3 foundation manual; email access to 30 leading industry experts and our online exam simulator.
Once you have reached the end of the test elements you will also be invited to complete the process by taking the exam paper at a local test centre.
For full details of this excellent new IT training package please read the full ITIL course outline.
Follow these links for further information on our extensive range of Prince2 training, Sage courses and VMware training.