This course will provide you with the knowledge and skills to install and deploy Windows Server 2008 R2. This course also will teach you how to automate server deployment, as well as provide guidelines, best practices, and considerations that...

Every organisation now faces the challenge of providing cost effective quality services, against a background of economic downturn, volatile energy costs and an obligation to the environment to reduce its carbon footprint. Because of this, organisations are increasingly looking towards their ICT...

This course provides candidates with an understanding of the principles of, and practical experience of using, industry best practice involved in operating, monitoring, reporting, implementing, planning and improving Business Relationship...

This course provides candidates with an understanding of the principles of, and practical experience, of using industry best practice involved in the prioritising and assessing of changes, authorising changes, managing the building, testing...

This is the exam that is normally taken during the ISEB Specialist Certificate in Change Management course.•This examination may only be taken by delegates who have attended the course. Normally all candidates sit the examination at the end of...

This course provides candidates with an understanding of the principles of, and practical experience of using, industry best practice involved in operating, monitoring, reporting, implementing, planning and improving the management of...

This course provides candidates with an understanding of the principles of, and practical experience, of using industry best practice involved in the compilation of a Service Catalogue, identification of service level requirements,...

This course provides candidates with an understanding of the principles of, and practical experience of using industry best practice involved in identification, selection, contracting, monitoring, reporting, and managing of suppliers, leading...

This course provides candidates with an understanding of industry best practice in relation to the operation of the Service Desk function and the Incident Management process. In addition to the principles underpinning these service...

This qualification covers the knowledge required to gain an understanding of the content and requirements of the international standard ISO/IEC 20000: IT Service Management. The course will provide•Service owners, process owners and other...

This course updates your ITIL Managers certificate (red badge) to the new Version 3 Expert qualification.It will also provide you with knowledge of the current 'Best Practice' concepts and terminology in Service Management giving you an up-to-date approach enabling your organisation to increase...

The ITIL Certificate in Operational Support and Analysis (OSA) Course is one of the four courses that fit into the capability stream for ITIL certification.This certification is intended to enable the holders of the ITIL Foundation certificate...

The ITIL® Certificate in Planning, Protection and Optimisation (PPO) Course is one of the four courses that fit into the capability stream for ITIL certification.This certification is intended to enable the holders of the ITIL Foundation...

The ITIL Certificate in Release, Control and Validation (RCV) Course is one of the four courses that fit into the capability stream for ITIL certification.This certification is intended to enable the holders of the ITIL Foundation certificate...

The ITIL Certificate in Service Offerings and Agreement (SOA) Course is one of the four courses that fit into the capability stream for ITIL certification.This certification is intended to enable the holders of the ITIL Foundation certificate...

The ITIL® Intermediate Qualification in Managing across the Lifecycle Certificate is the final module in the Service Lifecycle and/or Service Capability modules that lead to the ITIL® Expert in Service Management. ...

The ITIL V3 Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.The course culminates in an optional one-hour multiple-choice examination for the Foundation Certificate in IT...

In addition to achieving the objectives of the standard Foundation course, the Foundation Plus course is designed to provide delegates with an improved capability to support and manage services using the ITIL framework.The delegates will have the opportunity to create a portfolio of key...

The ITIL® Lifecycle in Continual Service Improvement Certificate is one of five courses that fit into the lifecycle stream of the ITIL® certificationThis certification is intended to enable the holders of the ITIL® Foundation certificate in...

The ITIL® Lifecycle in Service Design Course is one of the five courses that fit into the lifecycle stream for ITIL® certification.This certification is intended to enable the holders of the ITIL® Foundation certificate in IT Service...

The ITIL Service Operation Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT...

The ITIL® Lifecycle Certificate in Service Strategy Course is one of the five modules that fit into the lifecycle stream for ITIL® certification.The course is intended to provide the holders of the ITIL® Foundation certificate in IT Service...

The ITIL Service Transition Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT...

This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.

Being an effective Service Desk Manager requires a broad range of talents, from people-oriented abilities and an awareness of logistics to financial acumen and presentation skills. This course provides a thorough understanding of, and...

The Foundation in Service Management course webinar series will consist of six modules. By completing all of the modules of this course, delegates will gain an understanding of:•Service Management as a Practice•The Service Lifecycle•Key Principles and Models•Generic...