This instructor led training course will show developers how to take advantage of the new features being released in Visual Studio 2010 and .NET Framework 4.0.The course will consist of product presentation, demonstration and lab time which will provide students the opportunity to gain solid...

This official Microsoft course combines five days of instructor-led training with additional e-Learning content to provide students with the knowledge and skills that are required to manage accounts and resources, maintain server resources, monitor server performance, and safeguard data in a...

This five-day instructor-led course provides students with the knowledge and skills to design an Active Directory® directory service and network infrastructure for a Microsoft Windows Server™ 2003 environment. The course is intended for systems engineers who are responsible for designing directory...

This three-day, instructor-led course provides you with the knowledge and skills to design a secure network infrastructure. Topics include assembling the design team, modelling threats, and analysing security risks in order to meet business requirements for securing computers in a networked...

The 3ds Max HotShot class focuses on learning the techniques and methods that will get the best results. Over 5 days you will be developing your skills and abilities with, Modeling, Lighting, Animation and Rendering.You will also be prepared for and take the Autodesk 3ds Max Certified Associate...

zero to 3ds Max HERO in just 5 days!Academy Class are proud to present the five day technical training course designed to help you learn everything you need to create 3D content using 3ds Max.3ds Max Jumpstart Zero to HERO will focus on learning the basics of modeling, material creation,...

On this course you will learn about the subject of Global illumination as it refers to interior and exterior lighting. This course covers the principles of not only lighting in general but of photon mapping and its associated techniques whilst showing how to apply these within the VRAY renderer. It...

You will install, upgrade, repair, configure, optimize, troubleshoot, and perform preventative maintenance on basic personal computer hardware and operating systems during this course.Target Student: The target student is anyone with basic...

You will install, upgrade, repair, configure, optimize, troubleshoot, and perform preventative maintenance on basic personal computer hardware and operating systems during this course.The target student is anyone with basic computer user...

You will acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems in this...


Individuals wishing to become an Apple Certified Macintosh Technician (ACMT) must complete one hardware and one software exam at a minimum.

Individuals wishing to become an Apple Certified Macintosh Technician (ACMT) must complete one hardware and one software exam at a minimum.This eight day course encompasses both aspects. Four days are spent preparing for the hardware exam and three days for the software exam, with one day set...

This course will prepare you for the Apple Service ACMT Hardware re-certification exam (9L0-315) which is the Hardware requirement for the ACMT re-certification program.

Improve the way in which you create, combine, distribute and share Adobe PDF documents with this highly acclaimed introduction course. We concentrate on the major areas of Adobe Acrobat – create, combine, edit and secure and a few surprises! Learn the basics of Acrobat and more in just 2...

Take your Acrobat skills to the next level. This course is intended for people already utilising Adobe Acrobat but wishing to accelerate their knowledge especially with collaboration tools.

Improve the way in which you create, combine, distribute and share Adobe PDF documents with this highly acclaimed introduction course. Scoring the highest marks out of all our Adobe courses- we highly recommend taking this 4 day zero to Acrobat HERO course.

This one-day instructor-led course provides students with the knowledge and skills to administer and automate Microsoft SQL Server 2005 databases and servers. This course focuses on the need to maintain administering and automation information.This course is intended for current professional...

The primary audience for this course is as follows:IPC Advanced Channel partners (Field Engineer and System Engineer role): Personnel responsible for the planning, design, and implementation of Cisco Unity systems in an IP telephony environmentProfessional Services partners: Cisco personnel...

Administering Cisco Unified Communications Manager (ACUCM) teaches administrators how to perform the most frequently requested administrative tasks for Cisco Unified Communications Manager, and IP phone installations. The course will provide the skills and knowledge necessary to handle the addition...

Administering Cisco Unified Contact Center Enterprise (AUCCE) is an instructor-led course presented by training partners to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise (Cisco Unified CCE) product. This course will...

The aim of the Administering Cisco Unified Messaging (AUM) v8.0 course is to produce competent administrators of the Cisco Unity product, up to and including Release 8.0. By the end of this course, learners will be able to perform system setup and customization; add, delete, and modify subscribers;...

Administering Cisco Unity Connection (AUC) v8.0 describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary...

OverviewThis five-day instructor-led course provides students with the knowledge and skills to maintain a Microsoft SQL Server 2012 database. The course focuses on teaching individuals how to use SQL Server 2012 product features and tools related to maintaining a database. Also this course helps...



Special NoticesThis course is run as an instructor led course, with the option to join via Extended Classrooms.Using the latest technologies it allows virtual delegates to join an instructor led classroom, and interact with both the other delegates and instructors as if they were...


This two-day instructor led course has a focus for TFS administrators wishing to pass Microsoft exam 70-512 – MCTS: Visual Studio Team Foundation Server 2010, Administration.AudienceThis course is intended for candidates who install, configure, and manage a Microsoft Visual Studio Team...

The course is part two of a series of three courses, which provide the skills and knowledge necessary to implement a core Windows Server 2012 infrastructure in an existing enterprise environment. The three courses in total will collectively cover implementing, managing, maintaining and provisioning...

This two-day course, Administration in Microsoft Dynamics CRM 4.0, provides students with the necessary techniques to plan, develop, apply, and examine administrative tasks within Microsoft Dynamics CRM 4.0. This course is intended for people who plan to install, implement, configure, or support...


You may have used different applications to create documents for your own reference. However, you may now be required to share your files electronically by email, over a network, or on the web, so that recipients can view, print, and offer...

As a business professional, you have some experience in using Adobe Acrobat. Now, you are ready to further develop your PDF documents. In this course, you will use Adobe Acrobat 9.0 Pro to convert technical documents to PDF files, enhance and...

In this course, you'll use Adobe After Effects to create high quality, two-dimensional motion graphics by combining multiple media files and effects. You will create 2D compositions with sequenced media clips, layers with animation, transparency, and effects, and will render the output for either...

This course has been designed to provide the delegate with a practical knowledge of this powerful and professional video effects application. This two day course is designed to allow those new to video post production techniques to get the most from this powerful software & create effects that were...

Pro courses are design for individuals looking for a fasttrack learning method to quickly be at an advanced level.Whilst there is no certification, the content of this course covers the majority of topics needed for the Adobe Certified Expert programme

In this course you will learn how to design, build and upload a website.This course is intended for novice web designers, web developers, website designers, and graphic artists with some programming background who need to build simple websites...

In this course you will develop professional-looking web pages using the Adobe Dreamweaver CS5 application.This course is intended for web developers, designers, and administrators who are familiar with the basic tools and features of Adobe...

You want to create and maintain web pages for your website. The fundamental elements of a web page are HTML, XHTML, CSS, and some JavaScript. These technologies take some time to master. In this course, you will use Adobe Dreamweaver to create web pages while focusing on the content, styling, and...

This course is for Flash designers who have some experience with Flash design and would like to learn basic and intermediate ActionScript. Adobe Flash ActionScript provides experienced Adobe Flash CS3 designers with the knowledge and hands-on practice they need to create dynamically generated...

Website Designs now demand more innovative and eye catching presentation. The told within Flash CS4 help one to create and manipulate a wide variety of objects ranging from a simple graphic design to a complex animation sequence. This course is meant for anyone who has no exposure to the features...

In this course you will create and manipulate a wide variety of objects ranging from simple graphic designs to complex animation sequences using the Adobe Flash CS5 application. Target audienceThis course is intended for designers and...

You will plan, design and develop complex Flash projects using the Adobe Flash CS5 application.Target Audience: This course is intended for users who want to expand their introductory skills in developing animations and working with...

The tools available in Adobe Flash CS6 can be used to create and manipulate a variety of graphics and animations ranging from simple designs to complex animated sequences. In this course, you will learn to navigate the Adobe Flash CS6 interface, and gain knowledge in using the tools and features...

Flex 3: Developing Rich Internet Client Applications Level 1 provides experienced application developers with hands-on, practical experience using Flex. This three day course introduces developers to all the primary features of Flex they'll need to know in order to build a fully functional, well...

In this course you will use Adobe Illustrator CS5 to create illustrations that include graphics and text.This course is intended for designers, publishers, pre-press professionals, marketing communications professionals, or people switching to...

In this course you will create complex illustrations, manage colour across a range of devices, work with graphs and variables, control how illustrations appear on print and the web, and preview them on mobile devices.Target Audience: This...

This course focuses on Illustrator, the component within CS6 used to create "drawn" graphics, while enabling its users to integrate content from other domains (such as photo-oriented graphics and animation, which belong to Photoshop and Flash).

In this course, you will draw complex illustrations, and enhance them using various painting options. You will also use techniques using painting tools, manage colours, format type, work with effects, prepare artwork for commercial printing, and prepare graphics for the web.

You will utilise Adobe InDesign CS5 to create and deliver eye-catching printed documents.Target AudienceThis course is intended for students who want to explore the basic tools and features of InDesign for creating professional page layout and...

You will use the advanced features of Adobe InDesign CS5 to create and design content for the web and print.Target Audience: This course is intended for students who want to expand their entry-level knowledge of Adobe InDesign by using...

Giving your documents a well-designed, professional look will put you a step ahead in the marketplace cluttered with all kinds of communications. Learn how to use paragraph and character styles that allow you to format pages of text uniformly, layout features that help you to build alternate size...

In this course, you will learn advanced InDesign techniques to enhance the look and functionality of your documents. Using Adobe InDesign, you can create interactive documents and export them for viewing in a web browser with various features such as buttons, page transitions, movies and audio...

In this course you will learn how to use the various elements in the Photoshop CS5 interface so as to efficiently work with the software. You will use the different tools in Photoshop for selecting parts of images and identify the need for...

In this course you will enhance your ability to create accurate masks and image effects, retouch images, work with video files, automate repetitive tasks, and integrate with other Adobe applications.Target AudienceThis course is intended for...

This foundation level course focuses on some of the basic features of Photoshop so that the delegate can navigate the environment and use Photoshop tools to work with photographic images. In addition, the orientation to Adobe Bridge and organisation of files in Bridge is covered. Although Photoshop...

Adobe Premiere Pro CS4 is part of Adobe?s CS3 Video Collection for Mac and PC. The powerful editing tools are harnessed in a familiar Adobe style environment and there is now tighter integration through out the Creative Suite. This course is designed for anyone wishing to start editing video with...

The prospect of introducing the Mac into a well-tuned and functioning Windows environment brings with it many questions. Will Mac computers be able to access network resources? Can they be joined to an Active Directory domain? What type of deployment and management options are available for the...

The prospect of introducing the Mac into a well-tuned and functioning Windows environment brings with it many questions. Will Mac computers be able to access network resources? Can they be joined to an Active Directory domain? What type of deployment and management options are available for the...

This course provides the foundation to manage, configure and monitor advanced features and components of Citrix NetScaler 9.0 Platinum Edition. Interactive discussion and hands-on labs guide learners through advanced administration tasks such...

This course provides learners with the skills necessary to monitor, maintain and troubleshoot network environments running XenApp for Windows Server 2008 software. Learners are introduced to the tools used to monitor the XenApp farm, record...

C is the standard language for implementing object-oriented designs, but although based on C, C introduces many subtle syntactic and design issues. For developers whose C experience goes back further, many of the changes as a result of standardisation make standard C a very different programming...

The Amsys OS X Deployment v10.8 training course is a 3 day leader led course with plenty of hands on labs that provides a really in-depth look at how to deploy OS X systems. The course covers a range of topics from deploying single files to the deployment of multiple OS X systems.Throughout the...

The Active Directory Open Directory Integration training course for OS X 10.8 , Mountain Lion, is a 3 day leader led course with plenty of hands on labs that provides a really in depth look at integrating OS X Mountain Lion client and OS X Server with Active Directory and Open Directory. Students...

This is an in depth technical course that covers the Ethernet LAN protocols in more detail than the Introduction to Networking course. It will provide information on today’s variants of Ethernet using instructor led presentations and hands on exercises using a variety of networking hardware.

The goal of this course is to provide you with the knowledge required by an end-user of Microsoft SharePoint Server 2007 and Windows SharePoint Services v3 / Microsoft Office SharePoint Server. The course emphasises hands-on experience, with a...

This three-day instructor-led course provides students with the enabling knowledge and skills required to create Microsoft .NET Applications with Visual Studio 2005. Students learn how to develop secured .NET applications.The audience for this course consists of Application Developers with the...

This five-day instructor-led course provides students with the knowledge and skills to plan, deploy, and configure server farm solutions with Microsoft Office SharePoint Server 2007 and Windows SharePoint Services 3.0. The course focuses on key deployment and configuration tasks.


Linux administration involves a fair amount of interaction with system hardware and the kernel, as well as using proliferation of front end tools. This course provides a hands-on approach to these and other advanced administrative tasks that are unique to Linux, concentrating on CLI-based...

Now Updated for Mountain Lion, iOS 6 and Xcode 4.6Having mastered the beginners introduction to Objective C, take this course to bring your skills up to the next level.If you are looking to develop efficient, smooth-running applications, understanding concurrency and memory are vital. This...

This one day course will cover the skills necessary to secure OS X. The course is a mixture of theory and hands on and will cover both Apple and third party tools. You will learn how to secure the Mac manually as well as creating payloads to automatically secure these systems.


This programme is designed to:Ask delegates to consider aspects of skills understood and used by successful sales people. The day will be a mixture of subject theory, discussion and skills building exercises.

This is the course that fills the skills gap to make you an expert in configuring, administrating and troubleshooting OS X Server.OS X 10.8 Advanced Server is a 2-day course designed to give system administrators the skills, tools, and knowledge to implement and maintain a network that uses OS X...


The Advanced TCP/IP training course is an instructor led presentation course that provides a more in depth reference to the core networking protocol TCP/IP than the one day Introduction to TCP/IP course.This technical training course will further familiarise delegates with the way that computers...

The course focuses on writing and tuning queries and programming with T-SQL in SQL Server 2005 and 2008. In this course you will learn the details and capabilities of T-SQL in the following areas: Logical Query Processing; Query Tuning; Subqueries, Ranking Functions, Joins and Set Operations;...

The course focuses on writing and tuning queries and programming with T-SQL in SQL Server 2005, 2008 and 2012. In this course you will learn the details and capabilities of T-SQL in the following areas: Logical Query Processing; Query Tuning; Subqueries, Window Ranking and Offset Functions, Joins...


You use Excel 2007 to work with data and need to improve the processes involved. This course looks at how you can work directly with Excel 2007 and its components to manipulate the application to help you work with your data. ...

You use Excel 2010 to work with data and need to improve the processes involved. This course looks at how you can work directly with Excel 2010 and its components to manipulate the application to help you work with your data.Target audienceExperienced Excel 2010 users who work with data and...

In this course you will learn the skills to enable you to use the Visual Basic for Applications (VBA) programming language to simplify or automate activities using the Microsoft Office 2007 applications. The course covers examples in Excel...

In this course you will learn the skills to enable you to use the Visual Basic for Applications (VBA) programming language to simplify or automate activities using the Microsoft Office 2010 applications. The course covers examples in Excel 2010, Access 2010, Word 2010 and PowerPoint 2010.NOTE...

JavaScript is one of the hottest topics currently in software development, and is driving the evolution of the Web from a static-document delivery system to a dynamic application-deployment infrastructure. Moreover, the use of XMLHTTPRequest, Server-Sent Events and WebSockets, along with...

A well-managed affiliate programme can play a key role in marketing strategies and can offer double-digit increases in sales. However- affiliate marketing using one website to drive traffic to another is frequently overlooked by advertisers because although the principles are straight forward...

Bring your vision to life with blockbuster visual effects and compelling motion graphics in Adobe After Effects Professional software. Work with sophisticated tools and enjoy tight integration with Adobe’s leading design applications while you deliver stunning work to virtually any media type.

Adobe After Effects is the industry leader for Video Compositing that allows you to create QuickTime movies for output on the Web, CD ROM, Monitor, or full-motion broadcast quality video for television. You will learn how to mix a number of still images together to create a moving texture. Placing...

Take your After Effects skills to the next level. Upon completion of this course, you will have mastered the key skills to bring your ideas to life and will be able to create visually stunning videos. This class will also help prepare you for the Adobe Certified Expert (ACE) exams in After Effects.

zero to After Effects HERO in just 5 days!This course is for people new to After Effects. Perhaps someone who wishes to work in the video field or who currently works in the field, or an Adobe application user looking to expand their skills and add effects to video projects. Some students may be...

The case for Agile methods is proven. Agile has escaped the confines of the technical community is now on the business agenda of all progressive companies. Increasingly, organisations that use PRINCE2, PMI and other traditional approaches to Project Management are seeking to benefit from the...

Agile has caught the attention of business leaders in the UK and globally as a means of managing change, reducing time to market, eliminating waste and attracting and retaining customers. Agile has matured beyond the confines of software...

This four-day accredited course provides participants with a thorough grounding in the DSDM®Atern® Agile approach and is comprised of three main elements. The first provides an overview of the Agile family of approaches and covers:•What is Agile? Choosing the right Agile...

Agile has caught the attention of business leaders in the UK and globally as a means of managing change, reducing time to market, eliminating waste and attracting and retaining customers. The question is – what is Agile Project Management and how does it differ from traditional waterfall?...

The case for Agile methods is proven. Agile has escaped the confines of the technical community and is now on the business agenda of all progressive companies. Increasingly, organisations that use PRINCE2, PMI and other traditional approaches to Project Management are seeking to benefit from the...

The Adobe Integrated Runtime (AIR) is a cross-operating system runtime which allows Rich Internet Applications (RIAs) to run as desktop applications. AIR helps you leverage your existing web development skills to build software for the desktop. This two day class is designed to introduce you to the...

Delegates: Programmers, developers and system administrators who need to construct shellscripts using advanced text handling facilities.

Delegates: Personnel who require a good working knowledge of the AIX Operating System and the vi editor.

Delegates: Personnel who require a good working knowledge of the AIX Operating System including the Shell programming language.

Delegates: Personnel who need to know the basic and advanced features of the UNIX Shell programming language to be able to carry out their daily work.

Delegates: Personnel who need to know the Shell programming language to be able to carry out their daily work. This course uses the Korn Shell.

Delegates: Administrators and Programmers who require a full working knowledge of how to administer an AIX system.

Delegates: System Administrators and Support Staff who wish to perform advanced administration tasks, perform basic troubleshooting and improve security.

This three-day course provides comprehensive tuition in implementing AJAX-based functionality in web application development and goes beyond technology essentials to take in user interface, cross-browser and concurrency issues as well as progressive applications of the approach and the implications...

The course explains what Android™ is and how it compares to other mobile environments, the setup of the Android Eclipse-based development tools, the Android SDK, all essential features, as well as the advanced capabilities and APIs such as background services, accelerometers, graphics, and...

The course explains what Android™ is and how it compares to other mobile environments, the setup of the Android Eclipse-based development tools, the Android SDK, all essential features, as well as the advanced capabilities and APIs such as background services, accelerometers, graphics, and...

Delegates: Personnel who are responsible for implementing and maintaining web servers using Apache on either Unix or Windows platforms.

This comprehensive course starts with the basics of image management and takes you step by step all the way through Aperture’s powerful photo editing, image retouching, proofing, publishing, and archiving features. Real-world exercises feature professional photography from a variety of genres,...

The achievement of the APM Introductory Certificate is an excellent way of demonstrating a basic awareness of project management and how projects differ from normal work activities.The course fee includes a copy of the APM Body of knowledge 5th Edition (ISBN 1-903494-13-3).The course is...



The Association for Project Management (APM) is the UK’s leading professional body for Project Managers and the largest independent professional body of its kind in Europe. It has over 15,000 individual and 400 corporate members throughout the UK and abroad. The APM PQ assesses whether a...

The Association for Project Management (APM) is the UK’s leading professional body for Project Managers and the largest independent professional body of its kind in Europe. It has over 15,000 individual and 400 corporate members throughout the UK and abroad. Risk management is a distinct and...

The Association for Project Management (APM) is the UK’s leading professional body for Project Managers and the largest independent professional body of its kind in Europe. It has over 15,000 individual and 400 corporate members throughout the UK and abroad. Risk management is a distinct and...

The attainment of accreditations offered by professional bodies such as the Association for Project Management (APM) is increasingly seen as a recognised indicator of competence in project management.This course provides delegates with...

The attainment of accreditations offered by professional bodies such as the Association for Project Management (APM) is increasingly seen as a recognised indicator of competence in project management. APM qualifications are aligned the International Project Management Association (IPMA) competency...

Project Management methodologies, of which PRINCE2 is the paradigm, offer the Project Manager tried and tested structure and guidance in support of why, what, when, where and who...with one notable exception; PRINCE2 offers very limited guidance on ‘How’, in that there are no detailed...



The Practitioner Qualification is an International Project Managers Association (IPMA) Level C qualification and assesses capability of the appropriate application of those knowledge areas as defined by the APM Body of Knowledge.This Qualification is the only project management qualification in...

This two-day Apple Aperture course starts with the basics of image management and takes you step by step through Aperture's powerful photo-editing, image-retouching, proofing, publishing, and archiving features. Students learn time-saving techniques for sorting, ranking, and organising images for...

This three-day hands-on course will familiarise students with Apple's masterful new color grading and finishing software. Start with the basics of color balancing and correction ; and move on to the fine points of secondary grading ; including scene matching ; using vignettes to isolate and track...

This two day course delves into the world of DVD authoring using DVD Studio Pro 4. In this course you will learn everything they need to create a professional DVD title. This course guides students through every aspect of DVD authoring, from initial storyboarding to burning and replication. Using...

This iPhone training course teaches you how to create simple content based iPod / iPhone applications containing video, pictures and web content without getting bogged down with complex programming techniques. For those delegates wishing to get more indepth application development training then our...

This three-day course introduces students to the primary features and basic user interface of Logic Pro. Students learn how to generate a customised audio and midi configuration that will seamlessly integrate with their own personal production studio. Students also create their own song using Logic...

This course will provide applications-oriented administrators with the knowledge and skills to virtualize Windows applications with VMware ThinApp, modify the Package.ini parameters to handle special circumstances, and choose the best deployment and updating processes for their...


A landmark study of over 42,000 managers and CEOs has found that our Emotional intelligence (EI) is the single biggest factor for success. People with well developed EI tend to achieve more, have greater influence and are generally happier in what they do. The great news is that EI is a skill not a...

This three-day instructor-led course provides the necessary foundation to implement User Environment Management solutions using the AppSense Management Suite. Formal instructor-led training quickly gets the administrator familiar with the four components of the AppSense Management Suite;...

The AppSense Professional course provides the necessary foundation to implement user virtualization solutions using the AppSense Management Suite. Through a combination of formal lecture and hands-on exercises, students will learn how to install, configure and administer the four components of the...

The Architect Enterprise Applications with Java EE course provides students with knowledge needed to develop robust architectures for enterprise Java applications using the Java Platform, Enterprise Edition (Java EE) technology. The Enterprise Java applications developed using the architecture as a...

The CVA-500-1W Architecting a Citrix Virtualization Solution courseware teaches Citrix architects how to analyze and design a comprehensive Citrix virtualization solution. Based on the Citrix Consulting Services Methodology, the course will...

Client/server, 3-tier and n-tier distributed systems open up new opportunities and ways to design systems and develop applications. They form the infrastructure for enterprise-wide core business, database, workflow and web applications. This...

This course is for application developers who know how to create applications and need to learn how to create a functional Web application by using ASP.NET .This course introduces all of the major elements of this powerful server programming language and the hundreds of .Net framework controls...

Do you need to improve your effectiveness when negotiating and working with others?Do you want to benefit from being able to communicate your needs honestly, openly and directly?Do you want to achieve real results, that benefit both you and the other party? While behaving assertively may...

Managing Assets with Novell ZENworks Asset Management presents a comprehensive look at how to use ZENworks 10 Asset Management. The course begins with a review of Software Asset Management techniques applicable to any enterprise using any asset management tool. Then, students are introduced to the...

The primary objective of this AutoCAD Training course is to teach students the basic commands necessary for professional 2D drawing, design, and drafting using AutoCAD and AutoCAD LT.Students learn the features, commands and techniques for creating, editing, and printing drawings with AutoCAD and...

This intermediate AutoCAD Training course is designed for the experienced AutoCAD user who requires additional training. It incorporates the features, commands and techniques for becoming more productive when creating, annotating, and printing drawings with AutoCAD. This intermediate-level course...

Using hands-on exercises representing real-world, industry-specific design scenarios, students explore the fundamental concepts and workflows for creating 3D models using AutoCAD. Students learn how to create and modify both solid and surface models. This AutoCAD Training course also teaches...

You already have the basic skills of AutoCAD and are now ready to take them to the next level!This class is a combination of the 201 HotShot and the 301 3d Modeling Class at a discounted price. Hands-on exercises throughout the AutoCAD Training course explore how to create 2D production drawings....

This course provides new users with comprehensive training in AutoCAD Architecture. The hands-on lessons cover features, commands, and techniques for creating, editing, and printing drawings with AutoCAD Architecture. Exercises can be completed using imperial or metric units.

Learn AutoCAD and Get Certified as an Autodesk Certified Associate and Autodesk Certified Professional.On this intensive AutoCAD Jumpstart course, you’ll learn all of the basic commands necessary for professional 2D drawing, design, and drafting using AutoCAD and AutoCAD LT. You’ll alco...

Learn AutoCAD and Get Certified as an Autodesk Certified Associate and Autodesk Certified Professional.The primary objective of this 5 day AutoCAD Training course is to teach students the basic commands necessary for professional 2D drawing, design, and drafting using AutoCAD and AutoCAD LT....

This course provides students with the knowledge and skills to utilize Windows PowerShell for administering and automating administration of Windows based servers.This course is intended for IT Professionals already experienced in general Windows Server and Windows Client administration,...

This course covers the initial configuration and administration of Citrix NetScaler 9.2. Learners gain an understanding of NetScaler features such as load balancing, SSL offload, classic and advanced expressions, caching, compression, content...

Basic Administration for Citrix XenApp 6 training course provides the foundation necessary for administrators to effectively centralize andmanage applications in the datacenter and instantly deliver them as a service to users anywhere. Learners will receive hands-on training forinstalling...

The Basic Administration for Citrix XenApp 6 training Skills Update course is an update from Presentation Server 4.0 /. XenApp Presentation Server 4.5 / XenApp 5 für Windows Server 2008 and provides you an overview about the new features for...


Organisations are continually looking for ways to develop the skills in their staff in the fastest and most cost-effective way - and to be assured of a return on their investment in training by seeing their staff acquire qualifications which are recognised as being highly relevant to their role in...



The era of autonomous organisations holding a monopoly position with their product or service is fading and increasingly organisations find themselves in ever more competitive environments where the key to success is not only through internal efficiency, but also by judicious collaboration with...

The era of autonomous organisations holding a monopoly position with their product or service is fading and increasingly organisations find themselves in ever more competitive environments where the key to success is not only through internal efficiency, but also by judicious collaboration with...

A thorough, practical, 5 day course designed to provide the knowledge and skills required to manage information security, information assurance or information risk based processes. QA's CiSMP course is aligned with the latest national information assurance frameworks (IAMM), as well as ISO/IEC...



This single course combines the study needed to take both exams connected to the BCS Intermediate and Practitioner Certificates for Enterprise and Solution Architecture.It reviews the important terms and concepts, and then shows how to put them into practice, particularly in areas such as...

This BCS Foundation Certificate in Business Change is designed for anyone involved in or affected by change initiatives required to deliver business benefit.These initiatives are liekly to include the implementation of revised business processes and/or IT systems. It considers the underlying...



What do Business Analysts do? What skills and competencies do they require to do their role? This Foundation level course provides attendees with an overview of the role of the Business Analyst who acts as the link between business needs, users and IT within change initiatives. The course...


This is one of three courses covering the BCS Certificates for Enterprise and Solution Architecture. It concentrates on providing an understanding of the critical architecture terms and concepts. It enables course attendees to view their enterprise and solutions architecture in a more structured...


This course provides comprehensive first-level training for anyone involved in software testing. It is accredited by the British Computer Society (ISEB), and follows the syllabus specified by the International Software Testing Qualification Board (ISTQB).It covers the fundamentals of testing:...

As one of three courses centred around the BCS Certificates for Enterprise and Solution Architecture, this one focuses on the Practitioner capability. Various key practical issues are addressed - how to establish effective governance; modelling techniques for visualising architecture; using...


This course provides comprehensive training for anyone involved in software testing, including test analysts and test managers looking for highly practical knowledge and techniques. It is a combination of lectures, workshops, exercises and sample exam questions. Delegates will leave with testing...

This course provides candidates with an understanding of the principles of, and practical experience of using, industry best practice involved in operating, monitoring, reporting, implementing, planning and improving Business Relationship Management, leading to a Specialist qualification in...

This course provides candidates with an understanding of the principles of, and practical experience, of using industry best practice involved in the prioritising and assessing of changes, authorising changes, managing the building, testing and implementation of changes, reviewing changes and the...


This 3-day course provides candidates with an understanding of the principles of, and practical experience of using, industry best practice involved in operating, monitoring, reporting, implementing, planning and improving the management of problems, leading to a Specialist qualification in Problem...

This course provides candidates with an understanding of the principles of, and practical experience, of using industry best practice involved in the compilation of a Service Catalogue, identification of service level requirements, construction of Service Level Agreements following negotiation with...

This course provides candidates with an understanding of the principles of, and practical experience of using industry best practice involved in identification, selection, contracting, monitoring, reporting, and managing of suppliers, leading to a Specialist qualification in Supplier Management.

This course provides candidates with an understanding of industry best practice in relation to the operation of the Service Desk function and the Incident Management process. In addition to the principles underpinning these service management disciplines the course provides practical experience of...


•Are you managing but need to be leading?•Having trouble identifying how to be a proactive leader?•Need to know how to make an impact with your leadership?•Want to improve your credibility and trustworthiness?•Need to think more strategically rather than...

This course is designed to introduce developers to the new features of BizTalk Server 2009. It also covers the features which were first introduced in BizTalk Server 2006 R2. The course complements and follows on from the course M2933 “Developing Business Process and Integration Solutions...

The Blue Coat Certified ProxySG Administrator (BCCPA) course is intended for IT professionals who wish to master the fundamentals of the Blue Coat ProxySG. After completing this course, you will understand:Key concepts of network security and wide-area network (WAN) optimizationThe major...

The Blue Coat Certified ProxySG Professional (BCCPP) Course is intended for IT professionals who wish to master the advance features of the Blue Coat ProxySG. After completing this course, you will understand: The architecture of the ProxySG How to use Content Policy Language and trace...

The Blue Coat Certified WAN Acceleration Administrator (BCWAA) Course is intended for IT professionals who wish to master the WAN optimization fundamentals of the Blue Coat ProxySG.After completing this course, you will understand: Basic concepts of WAN optimization How to deploy and...

The Blue Coat Certified WAN Acceleration Professional (BCWAP) Course is intended for IT network professionals who wish to master the advanced WAN optimization features of application acceleration available with the Blue Coat ProxySG.After completing this course, you will understand: How to...

A website created by a web designer can cost thousands of pounds. Small companies, start-ups and many freelancers & professionals are often tempted to design their own websites. But doing it yourself can be difficult - it takes a long time to learn the skills to create a high-impact website from...

On this course delegates will learn how to present a confident and professional image of their organisation through effective communication and adopting a resourceful mental state.It will show how to build rapport through the appropriate use of tone and body language, and how to manage...

Creating a culture of service excellence that differentiates your brand is vital to your organisation's long-term success, and delivering this demands a comprehensive approach to rewards, measures and communication standards that affect every member of staff - not just those who work in front-line...

For all the incredible progress that Linux has been making in the desktop arena, the biggest impact of Linux is in the server marketplace, where it has been competing with both Windows and UNIX products. For many years now, several vendors have been providing a professional maintenance and support...

There has been enormous growth in the use of the World Wide Web for delivering information and extending commercial capabilities. An organisation’s web site is now increasingly becoming its public face. This places a heavy responsibility on the interface design to ensure that it properly...

This course extends participants’ Domino application development skills by teaching them how to use the Domino tools to design and develop dynamic Web applications. Participants learn how to efficiently use Domino fields and page lay out design elements in the Web pages. They learn how to use...

This design document is for the first version of the new Cisco Service Provider Next-Generation Networks, Part 1 v1.0 course. This five-day instructor-led course provides network engineers and technicians with the basic knowledge and skills necessary to support a service provider network.The...


This design document is for the first version of the new Building Cisco Service Provider Next Generation Networks, Part 2 (SPNGN2) v1.0 course. provides network engineers and technicians with the knowledge and skills necessary to implement and support a service provider network. The course focuses...


This course provides the necessary skills and techniques to design and write scalable, robust and secure Web applications using Microsoft Visual Studio 2008 and the ASP.NET 3.5 Framework.You will gain in-depth technical knowledge of ASP.NET and its related technologies and obtain practical...

This course provides the necessary skills and techniques to design and write scalable, robust and secure Web applications using Microsoft Visual Studio 2005 and the ASP.NET 2.0 Framework.You will gain in-depth technical knowledge of ASP.NET and its related technologies and obtain practical...

This course provides the necessary skills and techniques to design and write scalable, robust and secure Web applications using Microsoft Visual Studio 2010 and the ASP.NET 4.0 Framework.You will gain in-depth technical knowledge of ASP.NET and its related technologies and obtain practical...

This course provides the necessary skills and techniques to design and write scalable, robust and secure Web applications using Microsoft Visual Studio 2010 and the ASP.NET 4.0 Framework.You will gain in-depth technical knowledge of ASP.NET and its related technologies and obtain practical...

This course provides the necessary skills and techniques to design and write scalable, robust and secure web applications using Microsoft Visual Studio 2010 and the ASP.NET MVC 3 Framework.You will gain in-depth technical knowledge of ASP.NET...

This course provides delegates with the necessary skills and techniques to design and implement their own service-oriented applications (SOA) using WCF Service Microsoft Visual Studio 2010.The course is presented as a mixture of lectures and...

This course provides the necessary skills and techniques to design and create rich client applications using Microsoft Visual Studio 2010 and Expression Blend 4.The course is presented as a mixture of lectures and hands-on exercises....

Using the Adobe/ActionScript route of developing mobile/tablet apps can be far quicker and therefore more cost effective than building native apps. Performance is also comparable to native apps but the additional libraries and features available to ActionScript developers means this is far superior...

Want to build iPhone apps but don’t want to learn Objective-C? In this hands-on tutorial you’ll discover how to use your HTML/JavaScript skills to build applications for mobile platforms including iPhone, Google Android and Blackberry.Learn how to use PhoneGap, an open source mobile...

This course builds on the skills introduced in Lotus Education’s IBM Lotus Domino 8.5 System Administration Fundamentals course (L8.5ND75). The course is designed to introduce IBM Lotus Domino system administrators to the process of...

This examination may only be taken by delegates who have attended the Business Analysis Essentials course. Normally all candidates sit the examination at the end of the course which they attend – if the examination is taken at any other time,...

This workshop is designed to prepare delegates for the Business Analysis Oral Examination. Success in the Oral Examination leads to the award of the ISEB Diploma in Business Analysis.We advise delegates to book onto this course a couple of...

What do Business Analysts do? What skills and competencies do they require to do their role? This Foundation level course provides attendees with an overview of the role of the Business Analyst who acts as the link between business needs, users and IT within change initiatives. The course...


The term 'business partnering' means engaging with other people from across different areas of business, both internally and externally, to bring effort, knowledge, skill and capability together in order to achieve greater business outcomes.It also encapsulates the more recent need for...

•Do you want to create a fantastic first impression with your written communications? •Are you worried that your writing may come across as bureaucratic, too formal or difficult to understand? •Do you want to be able to confidently create business emails or letters? The...

This workshop will benefit anyone who writes letters, memos, faxes and e-mails as part of their job. It will help anyone who has not received formal training in business writing, and also those who would like refresher training.After completing this course, delegates should be able to:Write...

C is one of the most widely-used languages for systems software and workstation application programming, largely due to its power and flexibility. This course will provide you a highly effective, structured approach to learning the C...

C is undoubtedly one of the most popular programming languages for software development. It brings language enhancements and object-oriented programming support to C. However, C is a large and sometimes difficult language, and even with a C...

C is undoubtedly the most widely-used programming language for implementing object-oriented systems. The C language is based on the popular C language. However, the demand for the language has expanded beyond C programmers looking to upgrade...


The CAPM® qualification is aimed at relatively new project managers and others involved in project management who seek professional accreditation or an initial understanding of the PMBOK® Guide approach to project management.This course...

The PMI® are the globally recognised Project Management Institute. Their Certified Associate in Project Management (CAPM®) and Project Management Professional (PMP®) certifications are internationally recognised Project Management qualifications. Many global organisations choose PMI as...

Adobe Captivate software enables anyone to rapidly create powerful and engaging simulations, scenario-based training and robust quizzes without programming knowledge or multimedia skills.Captivate 101 – provides students with the knowledge and hands-on practice they need to develop and...

Imagine how understanding how to use Captivate’s advanced features will revolutionise the way you work. Take your Captivate skills to the next level.Adobe Captivate hands-on training provides students with the knowledge and hands-on practice they need to develop and build software demonstrations...

Zero to Captivate HERO in just 5 days!Adobe Captivate software enables anyone to rapidly create powerful and engaging simulations, scenario-based training, and robust quizzes without programming knowledge or multimedia skills. Captivate Jumpstart – zero to Captivate Hero provides students with...

The CESG Assured Service (Telecoms) (CAS(T)) scheme has been developed to assess Telecom services to the 2-2-4 Business Impact Levels (2 for Confidentiality and Integrity, and 4 for Availability), primarily in support of the Public Sector Network programme.

This is the exam only for the CAS(T) Lead Auditor Conversion course.

CSS Fundamentals with CSS3 propertiesThis class provides the web professional with the ability to control the rendering, e.g. fonts, colours, leading, margins, typefaces, and other aspects of style of a Web document without compromising its structure using Cascading Style Sheets. Using common...

This class provides the web professional with the ability to design using next-gen’s technology of CSS3 for modern, mobile and future browsers. The course will include design for mobile devices for rendering the visualisation of web pages using CSS3 and adding custom fonts. You’ll also be able to...

This class takes experienced CSS developers to an advanced level. Covering elegant solutions to modern web content design the course gives a solid understanding of advanced CSS design techniques. CSS integration with other web technologies is thoroughly covered.

In this course the students will learn how to configure and initialise the Firewall Services Module (FWSM). Other topics include IP Routing, Cisco Modular Policy Framework, Cisco Adaptive Security Device Manager, Authentication, Authorisation & Accounting and the Cisco Security Manager...

The CCNA Boot Camp combines ICND1, which offers fundamental networking knowledge and ICND2, which will provide an advanced look at troubleshooting and introducing security and wireless topics. Both courses incorporate a large proportion of...

This class is an intensive learning experience. Complete beginners to Cisco networking should consider attending the following courses to gain their CCNA:•Interconnecting Cisco Network Devices Part 1 Version 1.1 (ICND1)•Interconnecting Cisco Network Devices Part 2 Version 1.1...

This course focuses on providing the skills and knowledge necessary to prepare for the CCNA exam.•Module 1 Review on Key Topics•Module 2 Switches Key Topics•Module 3 Routers Key Topics•Module 4 Troubleshooting Routers/Switches•Module 5 Exam...

This course focuses on providing the skills and knowledge necessary to prepare for the CCNA exam.-Module 1 Review on Key Topics-Module 2SwitchesKey Topics-Module 3RoutersKey Topics-Module 4Troubleshooting Routers/Switches-Module 5Exam Techniques-Module 6Exam Practice QuestionsWho...

The CCNAX combines ICND1, which offers fundamental networking knowledge and ICND2, which will provide an advanced look at troubleshooting and introducing security and wireless topics. Both courses incorporate a large proportion of hands-on lab experience.

This CISMP course is accredited by ISEB/BCS to provide training for their CISMP examination. The CISMP training will provide you with the knowledge and understanding of the main principals required to be an effective member of an information security team with security responsibilities as part of...

Legal AgreementEthical Hacking and Countermeasures course mission is to educate, introduce and demonstrate hacking tools for penetration testing purposes only. Prior to attending this course, you will be asked to sign an agreement stating that...

The Novell Certified Linux Administrator (CLA) is a new certification that teaches the day-to-day administration of installed SUSE Linux Enterprise Server networks. The Certified Linux Administrator 11 Self-study Bundle contains the two...


The role of Product Owner is key to the success of any Scrum project: The Product Owner provides the vision and guidance to the Project Team, bridging the potential gap with the customers and business. With overall responsibility for Return on Investment (ROI), the Product Owner combines the...

This course unites the concepts and practices from the foundation and other advanced Core Courses. It is pitched at a senior management perspective and encourages delegates to move beyond their current areas of competence, and enhance their personal development.It explores the effect of culture...

Check Point Accelerated CCSE NGX is a fast paced course designed for those engineers who are already certified to CCSE level on any version of Check Point VPN-1/Firewall-1 NG. This two-day course is intended to provide sufficient detail for a delegate to upgrade their proven Check Point skills to...

Check Point NGX Security administration on Nokia IP Security Platform is a foundation course for Check Point’s flagship product, VPN-1 NGX (R65). This course provides an understanding of the basic concepts and skills necessary to configure and deploy VPN-1 NGX on a Nokia IP Security Platform (NSP)....

This course offers in-depth training on deploying and managing Check Point Provider-1 NGX. Delegates will learn how to configure Security Policies for multiple remote Security Gateways using the Multi-Domain Graphical User Interface (MDG), and manage multiple firewall-secured environments using the...

Check Point Security Administration NGX I (R65) is a foundation course for Check Point's flagship product, VPN-1 NGX. This course covers configuring VPN-1 NGX, and provides hands-on training managing a VPN-1 NGX installation. Target Group: Systems administrators, security managers, or network...

Check Point Security Administration NGX II (R65) offers advanced training on VPN-1 NGX, and delivers in-depth information on VPN and encryption technologies. This course is designed for Security Administrators and resellers, who require in-depth knowledge of VPN-1 NGX that goes beyond basic...

Check Point Security Administration NGX III offers comprehensive training to enhance enterprise knowledge of VPN-1 NGX, network planning, route-based VPN, and troubleshooting procedures. Target Group: Systems administrators, security managers, or network engineers implementing VPN-1 NGX in an...

Check Point Security Expert is an advanced course for Check Point's Security Gateway and Management Systems. This 3-day course provides hands-on training to achieve advanced skills necessary to manage and troubleshoot R75 Check Point Software Blades including advanced firewall, advanced user...

This course will provide you with an understanding of key concepts and skills necessary to effectively configure and deploy VPN-1 VSX, to manage multiple customer sites. This course provides hands-on training for installing VSX on SecurePlatform. You will configure Security Policies for multiple...

In this 3 day Cinema 4D introduction course we’ll cover how this intuitive 3D package can be used for creating amazing still images for print and breathe taking video for broadcast, TV, web and film.This course coupled with Cinema 4Ds easy interface and logical workflow make it possible for those...

Cinema 4D has a very wide range of uses for creating both still images for print & web along with animation suitable for TV or film. Common uses include visualisations for architecture, products and interiors. Cinema 4D also has a firm standing in the medical and special effects arena due to...

Building upon the foundation in Cinema 4D that you will have when completing Rookie andHotshot courses, this three day course will take the user into the more advanced regionsof the program that often most training neglects to cover. You will learn how to control andcreate more complex...

The most intense and in-depth Maxon Cinema4d training course of its kind in the UKImmerse yourself in Maxon Cinema4d training. Learn Cinema 4d from beginners to an advanced level and a little bit more!The Cinema 4d Creative License training package includes the entire curriculum for total...

zero to Cinema 4D HERO in just 5 days!In this 5 day Cinema 4D introduction course we’ll cover how this intuitive 3D package can be used for creating amazing still images for print and breath taking video for broadcast, TV, web and film.This course coupled with Cinema 4Ds easy interface and...

The Cisco CCNA network associate certification validates the ability to install, configure, operate, and troubleshoot medium-size routed and switched networks, including implementation and verification of connections to remote sites in a WAN. The curriculum also includes (but is not limited to) the...


This course provides both Cisco and partner account managers who are new to Cisco with a conceptual understanding of Cisco products and solutions and an understanding of how to sell those products and solutions. This course is also aimed at Account Managers that need to re-certify as a CSE....

This course covers claims and evidence identified for the new Advanced Security SE Specialisation. The Security Solutions for Systems Engineers training is part of the Channel SE program. The SSSE course will form the basis for a new Security...

The Cisco Unified Communications Architecture and Design course addresses the breadth of technical issues surrounding the design of Voice over Data networks and explains a methodology that brings order to approaching the problems faced by...

CUWN 4.0 is based on lightweight access points, controllers and the advanced feature set. Through this course, you will gain experience planning, deploying and managing enterprise WLANs using the Cisco Unified Wireless Network solution. ...

Cisco Voice over IP (CVOICE) v6.0 provides an understanding of converged voice and data networks and also the challenges faced by the various network technologies. The course also provides network administrators and network engineers with the knowledge and skills required to integrate gateways and...

This course is designed to give delegates a firm understanding of the components, features and proper deployment of the Cisco Unified Wireless Network.The course focuses on advanced WLAN design, integrating Cisco wireless components into a wired infrastructure. Deployment topics include managing...

This course examines the fundamentals of Cisco’s wireless LAN technology. Topics will include the concepts of autonomous and lightweight access points and controllers, network management solutions and security. After completing this course, delegates will be able to discuss configuration,...

Aimed at seasoned security professionals, this course surveys the entire information security landscape and the technologies involved.The course addresses the ten knowledge domains that comprise the common body of knowledge (CBK) for information systems security professionals and will help...

In this course, learners will be introduced to Citrix Branch Repeater 6.0 overview and gain the knowledge needed to execute this service delivery optimization and control solution for branch and mobile users. Through the classroom workshop and online lab environment, students will explore the...


The objective of the Citrix NetScaler 10 Essentials and Networking course is to provide the foundational concepts and advanced skills necessary to implement, configure, secure, monitor, optimize, and troubleshoot a Citrix Netscaler system from within a networking framework. This course is designed...

Designed for experienced XenApp users, this course provides the foundation necessary to effectively deploy and administer Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 and its components, including Load Manager, Installation Manager, Web Interface, Application Streaming and...


This course provides learners with the skills necessary to monitor, maintain and troubleshoot network environments running Citrix® Presentation Server™ 4.5 software. Learners are introduced to the tools used to monitor the Presentation Server farm, record farm activity and generate...

This course provides the foundation necessary to effectively deploy and administer Citrix XenApp 5 for Windows Server 2003 and its components, including Web Interface, Application Streaming, Load Manager, Installation Manager and Secure Gateway.Learners will receive hands-on training for...

Citrix XenApp 6.5 Basic Administration training course provides the foundation necessary for administrators to effectively centralize and manage applications in the datacenter and instantly deliver them as a service to users anywhere. Learners...

This course provides learners with the skills necessary to monitor, maintain, optimize and troubleshoot Citrix XenApp 6.5 environments running on Windows Server 2008 R2 software. Learners are introduced to the tools used to monitor the XenApp...

This fast-paced course covers select content from training courses CXA-206 and CXD-202 and provides the foundation necessary for students to effectively centralize and manage desktops and applications in the datacenter and deliver them as a service to users anywhere. Students will learn how to...

This course provides the foundation necessary for administrators to effectively centralize and manage desktops in the datacenter and deliver them as a service to users anywhere. Students will learn how to select a desktop delivery model for...

This course is the combined CXD2021 – Citrix XenDesktop 5 Administration (5 days) and the CXS2022 -Citrix XenServer 5.6 Administration (5 days). 10 days training accelerated into 5 days.During the Citrix XenServer aspect of this exclusive...

In this Citrix XenServer 5.6 training course, students will learn skills necessary to configure and administer XenServer 5.6, XenCenter, and Provisioning Services 5.6. Through virtual labs, as well as demonstrations and the practical application of concepts, students will gain experience...

In this Citrix XenServer 6.0 classroom training, students are provided the foundational knowledge necessary to effectively install, configure, administer, and troubleshoot XenServer 6.0 and Provisioning Services 6.0. Students will have the opportunity to apply that foundational knowledge through...


•Do you want to get the best out of your teams?•Would you like to be able to support your people with structured coaching?In today’s competitive environment the pressure on managers to get the best out of people continues to grow – one way of...

By the end of this course you will have a good grasp of how a web site or application is made and the foundations of coding the core languages of the web. You’ll also gain a good grasp of the history and evolution of the web and best practices for web design and development in a modern...

ColdFusion 101 is a 3-day course that provides experienced Web developers with the knowledge and hands-on practice they need to start building and maintaining dynamic and interactive Web applications using ColdFusion.

This class provides ColdFusion application developers with the knowledge and hands-on practice that they need to build, maintain, and scale effective web applications. Topics include using the Application Framework, creating advanced queries, manipulating complex data in arrays and structures,...

Apple Color 101 is a two-day hands-on class room training course designed to familiarise students with Apple’s masterful new Color grading and finishing software. Part of the Final Cut Studio collection, Color 101 is a course that has been created by Apple to gain an industry recognised...

Academy Class are proud to present a three day technical training course designed to unleash the explosive power of Combustion.This is available as a private course only, the topics below are a guideline to the course structure. After speaking with you we will tailor the course content to suit...

•Do you need to develop your skills as a commercially focused professional?•Do you need to understand critical business issues?•Do you want to improve your ability to spot business opportunities? In today’s increasingly competitive environment people in specialist roles...


•Do you want to improve your confidence when building relationships with others? •Do you sometimes find yourself struggling to get your message across clearly? •Would you like to increase your positive results when dealing with customers and colleagues? The ability to...



This course covers all aspects of using LoadRunner 11, from planning your load test scenarios, through to developing your VuGen scripts, executing your scenarios and finally analyzing your results.The course covers real-world best practices...

This comprehensive course covers all the essential principles of using QuickTest Professional 11.Designed for beginners as well as testers with previous automation experience, it takes the new-comer to QTP from the basic techniques of record & replay in the keyword view, right through to...

Special NoticesDue to the accelerated nature of this course delegates should be advised that opportunity for practical exercises is limited. In addition, certain subjects are assigned as self study during the evenings of this...

You will acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems in this...

Special NoticesPlease note – the exam is not taken at the end of the course. Those wishing to book an exam for another time will need to purchase an exam voucher.OverviewYou will install, upgrade, repair, configure, optimize, troubleshoot, and...


The CompTIA Network+® (2009 Objectives) course builds on your existing user-level knowledge and experience with personal computer operating systems and networks to present fundamental skills and concepts that you will use on the job in any...


The CompTIA Network ® (2009 Objectives) course builds on your existing user-level knowledge and experience with personal computer operating systems and networks to present fundamental skills and concepts that you will use on the job in any...

CompTIA Security+® (2008 Objectives) is the primary course you will need to take if your job responsibilities include securing network services, network devices, and network traffic. It is also the main course you will take to prepare for the...

Course Objective: You will implement and monitor security on networks, applications, and operating systems, and respond to security breaches.Target Student: This course is targeted toward the information technology (IT) professional who has...

You will install, configure, upgrade, maintain, and troubleshoot servers. You will also examine the server hardware and software, server IT environment, disaster recovery concepts, and learn information and skills that will be helpful on the...

This practical five-day "hands-on" course is intended for students wishing to qualify with CompTIA Server+ Certification. It specifically prepares for the new exam content that launched in 2005 (exam code SK0-002).Server+ Certification is internationally recognized by many corporations. Indeed,...

You will install, configure, upgrade, maintain, and troubleshoot servers. You will also examine the server hardware and software, server IT environment, disaster recovery concepts, and learn information and skills that will be helpful on the...

•Do you find your working life is a succession of meetings?•Do you need to make sure you’ve got an accurate record of your meetings, including effectively capturing actions?•Would you like to remove your fear of taking minutes? For everything from a formal AGM to weekly...

Conducting Cisco Unified Wireless Site Survey (CUWSS) v1.0 is a five-day day instructor-led course, designed to help students prepare for the CCNP wireless certification, a professional-level certification specializing in the wireless field....

The course teaches students how to install, configure and administer SharePoint, and also manage and monitor sites and users by using SharePoint 2010. This course is intended for IT Professionals who are experienced Windows Server 2003 or...

The course teaches students how to install, configure and administer SharePoint, and also manage and monitor sites and users by using SharePoint 2010. This course is intended for IT Professionals who are experienced Windows Server 2003 or...


This five-day instructor-led course provides students with the knowledge and skills to configure and troubleshoot Windows Server 2008 and Windows Server 2008 R2 Sp1 Network Infrastructures. It will cover networking technologies most commonly...

In this three day instructor-led course the students will learn to install, configure, maintain, and troubleshoot an Internet Information Services 7.0 Web Server in Windows Server 2008.The primary audience for this course is individuals who...

This five-day instructor-led course provides to teach Active Directory Technology Specialists with the knowledge and skills to configure Active Directory Domain Services in a distributed environment, implement Group Policies, perform backup...


The Configuring BGP on Cisco Routers (BGP) v3.1 course provides students with in-depth knowledge of BGP, the routing protocol that is one of the underlying foundations of the Internet and new-world technologies such as Multiprotocol Label Switching (MPLS). This curriculum covers the theory of BGP,...

This course is intended for those who want to learn how IDA solutions are implemented in Windows Server 2008 and Windows Server 2008 R2. It is also intended for those preparing for MCTS: Windows Server 2008 Active Directory certification. This...

This five-day instructor-led course provides students with the knowledge and skills that are required to manage accounts and resources, maintain server resources, monitor server performance, and safeguard data in a Microsoft Windows Server 2008 and R2 environment. This course covers the core skills...

The primary audience of this course consists of people aspiring to be enterprise-level messaging administrators. Others who may take this course include IT generalists and help desk professionals who want to learn about Microsoft Exchange...

This course provides students hands-on experience with Windows 8. It provides guidance on installing, upgrading, and licensing for Windows 8. Students will learn how to manage storage by creating simple, spanned, and striped volumes, and how to optimize file-system performance. Additionally, they...

This two-day instructor-led course provides students with the knowledge and skills to configure, manage, monitor, and troubleshoot a Terminal Services (TS) environment. The course focuses on configuring of TS core functionality, licensing,...

This five-day instructor-led course combines five days worth of instructor-led training content from the Network Infrastructure Technology Specialist, Active Directory Technology Specialist, and IT Professional Server Administrator courses of Windows Server 2008 to provide students with the...



The Content Services Switch Operation and Configuration course provides attendees with essential knowledge required for deploying content switching networks and layer 4-7 switching applications. The operation and configuration class provides customers with intensive hands-on training using Cisco...


This course takes participants through the key stages of defining and delivering a consultancy project.It is a must for those new to consulting or for teams who wish to develop a consistent approach to their projects This course is endorsed by the Institute of Consulting and participants can...

This three-day instructor-led course provides students with the enabling knowledge and skills required to create Microsoft .NET Applications with Visual Studio 2005. Students learn how to develop advanced .NET applications.The audience for...



Many companies are facing a demand for creating digital products – especially for consumption on the new generation of consumer products, like tablets and smart phones. People traditionally working in mediums like Print and Design, who do not have experience in digital workflows, are finding...

An EPUB is an electric book format which is revolutionising the publishing world. With EPUBS becoming more popular than paper-based books mainly due to their portability between reading devices, from handheld tablets devices to desktop software.Whether you are a designer, author or publisher,...

The ultimate class for those new to design software and desk top publishing. No matter what background or industry you are from – this class will give you the practical skills you need to jumpstart your talents as a designer. These are tools of choice for designer and marketers all across the...

Maximise your productivity with Adobe Creative Suite Production Premium software, the total post-production solution available for both Mac and Windows. Tighter-than-ever integration between Adobe’s all-new video, audio and design tools.Learn the basics and much more of After Effects and...

Website design can be confusing to get started with. But with our Adobe Certified Instructor led class we will show you how Adobe Dreamweaver and Adobe Flash can make it simple. Two of the most important software programs when building websites are Adobe Dreamweaver and Adobe Flash. Learn the...


Organisations use reporting tools to access data sources and generate customised reports. Crystal Reports 2008 enhances report building and report processing techniques with a slew of features that add value to your presentation. In this course, you will create a basic report by connecting to a...

Until now, you have used Crystal Reports to build and modify reports. You want to use the advanced functionality of Crystal Reports to generate reports in the format you desire. In this course, you will create complex reports and data sources using Crystal Reports’ tools. You will not only create...



Now that you have completed the first course, or are familiar with the basics of building and modifying reports, you’re ready to move ahead to create complex reports and data sources using Crystal Reports’ tools. In this course, you’ll not...

Crystal Reports XI: Level 1 is the primary recommended course you should take if your job responsibilities require you to obtain output from databases. It is also the first course in the Crystal Reports XI series. In this course, you will build basic list and group reports that work with almost any...

HTML was originally designed just to mark the content or structure of a web page but shortly after its inception this was broken and various tags to control formatting were invented. However, this mixing of HTML and styles can lead to...

CSS Fundamentals with CSS3 propertiesThis class provides the web professional with the ability to control the rendering, e.g. fonts, colours, leading, margins, typefaces, and other aspects of style of a Web document without compromising its structure using Cascading Style Sheets. Using common...


Our customer care/service course is designed for any member of staff whether existing or new to handling, selling to, or dealing with customers. It will provide them with the underpinning knowledge and skills to fully understand how to successfully communicate and understand the value of...


This three-day instructor-led course provides students with the tools to configure and customize Microsoft Dynamics CRM 4.0. Configuration topics include setting up business management functions such as:•Business units•Users•Teams•Security...

This two-day instructor-led course provides students with the knowledge and skills to produce reports using Report Builder. The course focuses on teaching individuals how to use the product features and tools related to data retrieval,...

This 5-day course enables students to create a Data Center network designs that optimises availability, scalability, performance, and security, using the Nexus Products, Catalyst 6500, Catalyst 4948, Firewall Services Module, Intrusion...


Relational Database Management Systems (RDBMS) provide the core technology for implementing many client/server systems. The prime objective of this course is to detail how real-world data requirements are modelled, a logical design produced...

•Do you want to stand out from the competition?•Do you want to ensure you consistently provide the best possible service to your customers? Customers have increasingly high expectations about customer service and make buying decisions based on the service they receive. In order to...


Learn critical deployment and administration skills in this instructor-led course on Microsoft Forefront Client Security. Targeted at systems integrators, consultants, and deployment partners, this three-day class includes lecture and hands-on...

This two-day instructor-led course provides students with the knowledge and skills to deploy and administer Microsoft Forefront Server Security products. This two-day class includes lecture and hands-on labs (covering several server products)...

This two-day instructor-led course provides students with the knowledge and skills required to install and configure a computer running Microsoft BizTalk Server 2006. The course also shows you how to deploy and manage BizTalk applications in a...

The Deploying Cisco ASA Firewall Features (FIREWALL) 1.0 course is an instructor-led course presented by Cisco training partners to their end-user customers. This five-day course aims at providing network security engineers with the knowledge...


The Deploying Cisco ASA VPN Solutions (VPN) 1.0 course is an instructor-led course pre-sented by Cisco training partners to their end-user customers. This five-day course aims at choosing, configuring, and troubleshooting the majority of Cisco...



The Deploying Cisco Service Provider Network Routing (SPROUTE) v1.0 course is designed to help students prepare for Cisco CCNP® SP certification. The SPROUTE course is a component of the CCNP SP curriculum. The SPROUTE course is designed to provide service provider professionals with...





This course will provide you with the knowledge and skills to install and deploy Windows Server 2008 R2. This course also will teach you how to automate server deployment, as well as provide guidelines, best practices, and considerations that...

This five-day instructor-led course teaches IT professionals how to deploy, configure, and administer a Microsoft Lync Server 2010 solution. The course emphasizes Lync Server 2010 Enterprise Voice features from a deployment and configuration...

You can use the technology but do you know how to design?This class is great if you’d like to find out the fundamentals of design so that you can improve your marketing materials and other such collateral.

This 2-day course teaches messaging engineers to design a high availability messaging solution using Microsoft® Exchange Server 2007. Students will create a high availability design to meet service level agreement requirements and learn...

This five day ILT course teaches IT professionals to design and plan the deployment of Microsoft SharePoint 2010.Audience profileThis course is intended for IT Professionals who use Microsoft SharePoint 2010 in a team-based, medium-sized to...

This five-day instructor-led course provides students with the knowledge and skills to design an Active Directory® directory service and network infrastructure for a Microsoft Windows Server™ 2003 environment. The course is intended for...

At the end of this five-day course, students will learn how to design an Active Directory Infrastructure in Windows Server 2008. Students will learn how to design Active Directory forests, domain infrastructure, sites and replication,...

This three day course will prepare IT professionals for the role of Enterprise Administrator. Students will learn how to design application infrastructure solutions based on Windows Server 2008 to meet varying business and technical...

This five-day course will provide students with an understanding of how to design a Windows Server 2008 Network Infrastructure that meets business and technical requirements for network services.The primary audience for this course is IT...

This course is intended for IT professionals who are responsible for the Exchange Server messaging environment in an enterprise. This IT professional is the senior administrator, or “engineer” who acts as a technical lead over a team of...

This five-day instructor-led course is intended for SharePoint Development professionals who are responsible for leading projects, designing solutions, and identifying problems. In this course, students learn the skills and best practices that...


This five-day instructor-led course provides the knowledge and skills that IT Professionals need to design, optimize, and maintain SQL Server 2008 database.Audience ProfileThe audience of this course is developers who implement database...



The primary audience for this course is as follows:Data center designers, data center administrators, and system engineers.The secondary audience for this course is as follows:Data center engineers and managers.

Given enterprise business and technical requirements and constraints, the delegate will learn how to perform the conceptual and intermediate design of a network infrastructure that supports the desired network solutions over intelligent...

The course enables the student to design enterprise Cisco MDS 9000 solutions that include core Fibre Channel SANs, iSCSI for mid-range applications, and SAN extension solutions.

DCASD is a 5-day, instructor-led, lecture/lab course. You will learn how to deploy and configure intelligent network services using the Cisco ACE products, Catalyst 6500 Application Control Eging (ACE) 4710. This course covers all of the key...


The Designing for Cisco Internetworks Solutions course teaches students general approaches and technologies for network design while promoting Cisco solutions in designing and implementing scalable internetworks.Target audience•Channel...



Please note: This course formally had the Microsoft designation 6315OverviewThis five-day instructor-led course provides the knowledge and skills to design, optimize, and maintain a database administrative solution for Microsoft SQL Server...



Many organisations only use public relations in a tactical manner; a press release about a new product here, a branch opening party there…This course looks at how public relations can really deliver value for money by making a significant strategic contribution to an organisation’s...




The Developing Applications for the Java EE Platform course provides students with the knowledge to build and deploy enterprise applications that comply with Java Platform, Enterprise Edition 6 technology standards. The enterprise components...


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This course provides an introduction to developing application for the BlackBerry smartphone, including an over view of the BlackBerry Solutions, components of the BlackBerry smartphone application development platform, basic Java application development, basic BlackBerry Widget application...

The Developing Architectures for Enterprise Java Applications course provides students with knowledge needed to develop robust architectures for enterprise Java applications using the Java Platform, Enterprise Edition (Java EE) technology. The...


This five-day instructor-led course provides students with the knowledge and skills to efficiently and effectively integrate systems, employees, and trading partners through orchestration in a highly flexible and highly automated manner.This...

With the advent of C# 4.0 and Visual Studio 2010 Microsoft have passed the mantle of Windows application development onto WPF (Windows Presentation Foundation) and you may be forgiven for thinking that Windows Forms is therefore a dead...


In this course, experienced developers who know the basics of data access (CRUD) in Windows client and Web application environments will learn to optimize their designs and develop better performing data access code by using the ADO.NET Entity...




This JavaScript and .NET programming course goes beyond the toolkit and provides you with the knowledge required by an ASP.NET developer in order to create rich, responsive applications using ASP.NET 3.5 and ASP.NET AJAX.You will explore the...

This JavaScript and .NET programming course goes beyond the toolkit and provides you with the knowledge required by an ASP.NET developer in order to create rich, responsive applications using ASP.NET 4.0 Web Forms, ASP.NET MVC 3.0 and ASP.NET...

This course builds on the skills of Lotus Education’s Fundamentals of IBM Lotus Domino Application Development (D8510) course. This is an instructor lecture with student-centered activities used to teach students to use IBM Lotus Domino...

This three-day instructor-led course is designed for this course is experienced application developers who have developed basic IBM Lotus Domino XPage applications and who need to create advanced applications using XPages.You will be able to...

In this course, students will learn to develop advanced ASP.NET MVC and Web Forms applications using .NET Framework 4 tools and technologies. The focus will be on coding activities that enhance the performance and scalability of the Web site...



This course covers intermediate and advanced topics required to develop professional Silverlight 4 applications that can be deployed to the Web, Windows desktops, and Windows Phone 7 devices. The course will include hands-on labs that comprise...


This two-day instructor-led training course teaches developers how to use Microsoft Visual Studio 2010 and Expression Blend 4 to build Silverlight applications.Students will receive a good introduction to Silverlight development and how to use...




In a very short time, XML has been recognised as key to the provision of flexible solutions in a complex and fast-moving world. Nowadays XML is widely used as an underlying technology in most, if not all, eCommerce solutions in both...

This four-day Development IV in Microsoft Dynamics AX course teaches the student advanced X development techniques and examines how the Microsoft Dynamics AX application is structured.It covers both technical and application specific areas of...

Have you ever wondered about how heroes, villains and monsters are created for film, television, computer games and advertising? Or how amazing sceneries and landscapes created for movies like Lord of the Rings or Avatar? For every game and movie there is a team of digital artists, who spend...

Whether you’re neck-deep in planning your digital publishing initiative or still wondering how to get started, Academy Class can help. Get comfortable with the Adobe Digital Publishing Suite for publishing to the iPad or other tabletsThe Adobe Digital Publishing Suite pulls all the pieces together...

Dimensional modelling is an integral part of any BI (Business Intelligence) system and can be used within the data warehouse and/or the data marts.This 3 day course assumes no prior knowledge of dimensional modelling. It starts by discussing...

Website design can be confusing to get started with. But with our Adobe Certified Instructor led class we will show you how Adobe Dreamweaver can make it simple. This course provides web designers with the knowledge and hands-on practice they need to build and manage professional web sites using...

This course is the next natural step in your website creation career. Learn to build amazing web interfaces with little knowledge of code. Achieving that powerful web 2.0 look easily with Dreamweaver’s useful advanced tools will be a ‘snip’ once you can learn to master the Spry suite of tools...

Imagine being able to build and manage dynamic web applications using Dreamweaver with just 3 days of training!In this course, you’ll learn how to connect to a database, search and display results, and build a product search, display and details pages. Ready to connect to a shopping cart of your...

Learn Dreamweaver and become an Adobe Certified Associate (ACA).This five day course includes provides you with the knowledge and hands-on practice you need to build and manage professional web sites using Adobe Dreamweaver. The extended class also prepares you for the Adobe Certified Associate...

This course is for people who are completely new to Drupal. It will lead you through the basics of running a simple community website with Drupal, where things are and what to expect.

In this comprehensive course students will learn everything they need to create a professional DVD title. This course guides students through every aspect of DVD authoring, from initial storyboarding to burning and replication.Using compelling media and a real-world production workflow, students...

EC Council Certified Security Analyst, ECSA an advanced ethical hacking training certification that complements the Certified Ethical Hacker, CEH certification by exploring the analytical phase of ethical hacking. While the Certified Ethical...

This course introduces Edge, an Adobe design tool that uses web standards for incorporating smooth animations and interactivity into projects. The generated content can be displayed across multiple platforms such as mobile phones, tablets and desktops computers and browsers without the need for...

This course introduces Edge, an Adobe design tool that uses web standards for incorporating smooth animations and interactivity into projects. The generated content can be displayed across multiple platforms such as mobile phones, tablets and desktops computers and browsers without the need for...

A Data Warehouse has the potential to revolutionise your business. Increased profitability, customer retention, and market penetration are all possible applications of an effective Data Warehouse implementation but first of all you have to...

The intended audience for this course is both existing users of Visual Studio Team System 2005/2008 and potential users who are new to Application Lifecycle Management using Visual Studio 2010. This audience will include business analysts,...

Sometimes hard work and long hours aren’t enough to keep you on top of it all. There simply doesn’t seem to be enough time. You want new tactics to help you work more efficiently, and tackle your time challenges and the pressure effectively. In one day, you’ll discover how you...

•How good are the relationships you have with your vendors?•Do you always receive services to the same high standards as those you provide to your customers and clients, or is a poor working relationship undermining the organisation’s ability...

The Google Web Toolkit is a powerful framework for developing Rich Internet Applications (RIA) that need to communicate with a server to provide a responsive web application. The library contains a large set of standard graphical elements...

This course teaches students how to use e-mail effectively. Students will learn how to write effective messages and e-policies, use e-mail accessories and passwords, and prevent your password from being stolen.

•Does your workplace recognise and value difference?•Do you want to understand how to create value from the diversity of your staff and colleagues?•Do you want to build better working relationships?•Would you like to create a harmonious...






The CVE-400-2 Engineering a Citrix® Virtualization Solution course teaches Citrix engineers how to plan for and perform the tasks necessary to successfully integrate the component technologies that make up a Citrix virtualization solution in a Windows Server 2008 environment. Upon course...

During this 4-day instructor led training, you will learn the ins and outs of SSIS and how to apply its enterprise functionality to data warehouse ETL systems. At the completion this course, you will understand how to design, develop, deploy,...

Developing other than a very small s/w project involves the integration of many technologies. This course takes you through the various technologies and good practices that form part of the .NET landscape.Who should attend?The course is...


Please notice that LPI exams are not included in the course. Before attempting the LPI examination, the delegates are encouraged to follow this course with the advanced administration training and then consolidate their knowledge in a real...


Welcome to Microsoft Office 2010, the newest suite of information productivity applications.Since you use Office in your job, you’ll want to learn the new features of Office 2010 that will help to streamline your work. In this course, you’ll...


This course is designed for experienced Lotus Domino 8 administrators who require early exposure to new Lotus Domino and Lotus Notes 8.5 features that affect system administration, and who will be responsible for updating an existing Lotus...

A 3 day course for designers. This Microsoft Expression Web Training Academy Class provides the basics for building and maintaining websites that include images and links. In this class, you’ll discover how to use Silverlight and Expression

This Microsoft Expression Web Training Academy Class provides the basics for building and maintaining websites that include images and links. In this class, you’ll discover how to create CSS based Web content as well as update and maintain web sites using Expression Web

This course offers detailed and interactive information on how to develop extensions for Microsoft Dynamics CRM 2011, with focus on extension methods documented in the Microsoft Dynamics CRM SDK. It provides instruction on the use of a number...

This course is suitable for all people who are required to chair meetings. Meetings can often be tedious, irrelevant and sometimes an actual waste of time. On the other hand, they should be inspiring, decisive and something that people actually want to attend. This 1 day seminar is designed to help...

•Do you want to be able to challenge, support and motivate groups of people? •Do you want to help others to learn or take responsibility? •Do you want to be able to remove obstacles to progress and smooth the path of others? This workshop will give you the capacity to help...

HTML (includes HTML5 Elements)CSS Fundamentals with CSS3 propertiesThis class provides you with the concepts and skills to use HTML, Javascript and CSS effectively. You get hands-on practice working with basic through advanced techniques to get the most out of your experience. You will learn...

This five-day instructor-led course forms part of the Fastrack2Windows 2003 MCSE programme. By combining Microsoft Official Curriculum with a focused and accelerated delivery, an individual can gain a deep understanding of Windows 2003...

This five-day instructor-led course forms part of the Fastrack2Windows 2003 MCSE programme. By combining Microsoft Official Curriculum with a focused and accelerated delivery, an individual can gain a deep understanding of Windows 2003...


This Apple Final Cut Pro (FCP 101) training course is a three-day, hands-on course that teaches students to perform basic editing functions while becoming familiar with the Final Cut Pro user interface. In this course, you will cut a scene from the TNT television series Leverage, create a promo for...

Final Cut Pro 300 training course is an advanced, hands-on course to help students learn hard-to-find advanced editing and finishing techniques. Learn how to create polished transitions, fix screen direction errors, edit multi-camera projects, work with nested sequences, create fantastic effects...

This Apple Final Cut Pro (FCP 101) training course is a three-day, hands-on course that teaches students to perform basic editing functions while becoming familiar with the Final Cut Pro user interface. In this course, you will cut a scene from the TNT television series Leverage, create a promo for...

Final Cut Pro X is a revolutionary video editing application that makes it possible for beginners and seasoned professionals to achieve stunning results. This three-day, hands-on course teaches hard-to-find advanced editing and finishing techniques. Learn how to create fantastic effects using...

This five-day hands-on course introduces students to the primary feature set and basic interfaceof Final Cut Pro. It will also give you a guide to the other important products in the Final Cut studio suite including Motion, Color, Soundtrack pro and also Compressor. This class also prepares you...

•Do you need to be able to interpret key financial statements quickly and effectively?•Do you want to be aware of the warning signals before there’s a problem?•Do you want to be confident that you can make the best possible decisions on the capital projects your...




Web Graphic Creation is a two-day course that provides Web Designers / Graphic Creators with the knowledge and hands-on practice needed to create rich web graphics. You will learn how to use tools in Fireworks to create and edit web graphics with both vector and bitmap images, work with layers,...

This two-day instructor-led course provides students with the knowledge and skills to use the Fixed Assets functions in Microsoft Dynamics AX 2009. The course focuses on the various setup requirements for Fixed Assets, transactions, and...

This course is aimed at designers and developers who are new to Flash and want to get to grips with the user interface and learn the basics of animation and interactivity.

Take your Flash Designer skills to the next level and certify as an Adobe Certified Associate in FlashDesigners are often faced with the same Flash problems, this course is aimed at helping designers to structure their designs well in Flash and to integrate with ActionScript3 code written by...

This course is aimed at advanced flash designers and budding ActionScript3 developers who want to get to grips with the basic syntax and style of ActionScript3, get an introduction to object oriented programming and put it all in to practise.

You already have Flash Actionscript experience but imagine being able to build even more flexible and dynamic design based Flash content after just 2 days training!!Take your skills to the next level. This course will also helps prepare you for the Adobe Certified Expert Exams in FlashThis...

From Zero to Flash Design Hero in just 5 days!Get Certified. Become a Flash Adobe Certified Associate (ACA)This introductory course is aimed at designers and developers who are new to the Flash environment. During the training delegates will benefit from hands-on practise with Flash to...

Adobe Flash Actionscript Jumpstart provides experienced Flash designers with the knowledge and hands-on practice they need to create dynamically generated event-driven animation and interactive games with Flash. And then later we show you how to build even more flexible and dynamic design based...

zero to Flex Hero in just 5 days!The most popular Flash Builder / Flex Training Course in the country.This is a FIVE day Academy Class and one day deep hands-on introduction to developing Rich Internet Applications (RIAs) for the Adobe Flash Platform using the Adobe Flash Builder / Flex 4...

Adobe Flash Catalyst CS5 software is an approachable new interaction design tool. Transform Adobe Photoshop, Illustrator, and Fireworks artwork into expressive, fully interactive projects without writing code, and leverage the reach and consistency of the Adobe Flash Platform

Imagine being able to produce and deliver high-quality animations, interfaces, games and applications specifically designed to take advantage of mobile device capabilities after just 3 days of training!!That’s what Academy Class’s Flash Lite 101: Rookie course holds in store for...

zero to Flex Hero in just 5 days!The most popular Flex Training Course in the country.This is a FIVE day Academy Class and one day deep hands-on introduction to developing Rich Internet Applications (RIAs) for the Adobe Flash Platform using the Adobe Flex 4 framework. Emphasised topics...

Flex Data and Communications provides experienced application developers with hands-on, practical experience connecting their Flex front ends to remote, dynamic data using Flex Data Services. This two day course instructs developers how to connect with remote data using web services and Flex Data...

zero to Flex Hero in just 5 days!The most popular Flash Builder / Flex Training Course in the country.This is a FIVE day Academy Class and one day deep hands-on introduction to developing Rich Internet Applications (RIAs) for the Adobe Flash Platform using the Adobe Flash Builder / Flex 4...

Flex 4: Developing Rich Internet Client Applications provides experienced application developers with hands-on, practical experience using Flex. This three day course introduces developers to all the primary features of Flex they’ll need to know in order to build a fully functional, well...

By the end of Flex: Building Charting & Dashboard Applications , developers will be able to create interactive dashboards by leveraging the Flex framework and the Flex charting components. They will learn about using, formatting and styling Flex charts as well as creating interactive charts and...

In the 2-day Flex: Extending and Styling Components course, students will use their object-oriented skills to create custom classes that programmatically draw skins and extend the functionality of built-in Flex classes. Experienced Flex developers will have an opportunity to explore hands-on,...

Introducing Cairngorm surveys the core concepts behind the Cairngorm RIA micro-architecture by re-factoring the application taught and built in the Flex 101: Rich Client Applications training course.

Flex Data and Communications provides experienced application developers with hands-on, practical experience connecting their Flex front ends to remote, dynamic data using Flex Data Services. This two day course instructs developers how to connect with remote data using web services and Flex Data...

Every organisation now faces the challenge of providing cost effective quality services, against a background of economic downturn, volatile energy costs and an obligation to the environment to reduce its carbon footprint. Because of this, organisations are increasingly looking towards their ICT...



This class provides you with the concepts and skills to use Adobe FrameMaker effectively. You’ll get hands-on practice working with techniques in the Unstructured View of FrameMaker in order to get the most out of your experience. You will learn the skills that will allow you to take advantage of...

This class provides you with the concepts and skills to use Adobe FrameMaker effectively. You get hands-on practice working with advanced techniques in FrameMaker in order to get the most out of your experience. You will learn the skills that will allow you to take advantage of long-document...

What is BPMN? BPMN is a modelling notation designed specifically for modelling business processes. It was originally conceived by a consortium of tools vendors (BPMI) but now it is a public standard owned and maintained by the Object...

The course provides the information that you need to know to successfully create and modify database applications in IBM Lotus Domino Designer 8. It provides an overview of the Lotus Domino 8 and Domino Designer 8 environments, introduces the...

In this course, you will learn to create and modify database applications using IBM Lotus Domino Designer 8.5.1. This course provides an overview of the Lotus Domino 8.5.1 and Domino Designer 8.5.1 environments, introduces the elements and...


This three-day M6424 instructor-led course provides Active Directory Technology Specialists with an introduction to all the Active Directory server roles within Windows Server 2008. The course is intended for entry level IT professionals who want to familiarise themselves with all the Active...

As more and more business critical initiatives are being planned and executed as projects, it is essential that organisations are fully equipped with the skills, tools, working practices, processes and mindsets such that projects can be...

Fundamentals of Selling provides an overview of the basics of selling with an emphasis on the different stages of the sales cycle. It provides guidelines and best practices for preparing to sell, finding and qualifying prospects, making sales presentations, negotiating the close, and following up...

The Fundamentals of the Java Programming Language course was designed to enable students with little or no programming experience to begin to learn programming using the Java programming language. The course teaches the significance of...

The purpose of this 5-day course is to teach students the basic fundamentals of networking, security, and server administration with Windows Server 2008. It is intended to provide the foundational knowledge needed to prepare for the Microsoft...

This 3-day course covers core and essential XAML skills. The learner will gain valuable experience developing XAML code in both Visual Studio 2010 and Expression Blend 4. The course teaches the beginner and intermediate tasks that enable the...

This one-day course teaches students how to get the most out of Mac OS X. Instruction can be targeted to students’ needs, addressing selected topics in depth, or presenting a general overview of Mac OS X. This course is conducted by an Apple Certified TrainerWho Should Attend?This class...

As the connected world becomes more integrated, companies are attempting to extend the reach of their applications to encompass clients directly. The use of LAMP (Linux, Apache, MySQL, PHP) applications has enabled developers to leverage the...

Google Analytics may seem daunting to the novice but once you’re comfortable with the interface, know the jargon and understand key concepts, it’s an efficient way to find out how your ads are doing. How many people are clicking on your ads? Who is going to the next stage and...

The Amsys 5 day Android development course covers the essentials for writing applications for Google Android Devices.During the course you will gain an insight into how the Android operating system functions.During the hands on labs you will be working with Java and the Eclipse IDE on Mac OS X...



This course is for IBM Lotus Domino firstlevel Help Desk representatives ready to become firstlevel Help Desk representatives. It is the most recent course in the Lotus Notes product line training for intermediatelevel information.It is...

Delegates: Programmers, developers and system administrators who need to construct shellscripts using advanced text handling facilities.

Delegates: Personnel who require a good working knowledge of the HPUX Operating System including the Shell programming language.

Delegates: Personnel who require a good working knowledge of the HPUX Operating System and the vi editor.

Delegates: Personnel who need to know the basic and advanced features of the UNIX Shell programming language to be able to carry out their daily work.

Delegates: Personnel who need to know the HPUX Posix Shell programming language to be able to carry out their daily work.

Delegates: System Administrators and Programmers and other Technical IT staff who require a full working knowledge of how to administer an HP-UX 11 system.

HTML (includes HTML5 Elements)This class provides you with the concepts and skills to use HTML effectively. You gethands-on practice working with basic through advanced techniques to get the most out of your experience.You will learn the basics of coding for web design, beginning with HTML...

There are many programmers who are moving towards creating web based front ends to back end systems and need to understand how to create and manipulate web pages that can present the correct interface to users. This course is aimed at...

The objective of this course is to provide the necessary skills to enable the development of Technical Staff to enhance their programming skills in HTML. Attendees will build on their knowledge and learn detailed functionality available in designing web pages.We recommend students to attend...

This standard course provides an in-depth 5-day development programme to cover and explore the main development technologies used to develop internet ready applications.Uniquely combining HTML, JavaScript and XML within a standard 5-day class, students will learn the full Internet development...

In the hands-on HTML5 HotShot training course, you will learn how to create web applications using HTML5. The HTML5 HotShot will give you the first hand experience with all the new HTML5 features so that you can start using it in your projects right away.

this course takes experienced HTML developers to an advanced level of competence. Current and emerging HTML development approached are thoroughly explored to make the most of the opportunities across platforms and browsers.

In the hands-on HTML5 HotShot training course, you will learn how to create web applications using HTML5. The HTML5 HotShot will give you the first hand experience with all the new HTML5 features so that you can start using it in your projects right away.

Zero to “HTML HERO” in just 5 days!!This class provides you with the concepts and skills to use HTML effectively right through to using HTML5. You get hands-on practice working with basic through advanced techniques to get the most out of your experience.You will learn the basics of...

this course takes experienced HTML developers to an advanced level of competence. Current and emerging HTML development approached are thoroughly explored to make the most of the opportunities across platforms and browsers.

This course covers the entire core Lotus Domino 8.5 system administration curriculum which is normally taught in 6 days. While the course duration is condensed to 5 days, the course content is not condensed; therefore, this bootcamp offering...

This course introduces you to basic concepts that provide the foundation for IBM Lotus Domino 8.5 and IBM Lotus Notes 8.5, and it is the point of entry to the entire core system administration curriculum. This course covers the foundational...

This course is designed to get users up and writing in iBooks Author. We will guide you through creating beautifully designed pages and show you how to bring those designs to life with interactive content. This course covers creating a new interactive iBook to finally publishing a finished product...

Zero to Illustrator Hero in just 5 days and gain the Adobe Certified Associate (ACA) in Illustrator Accreditation.Learn Illustrator from beginners to an advanced level in just 5 days. This fast track class is for designers and budding developers new to the Illustrator environment, or those that...

This is an introductory course for designers and budding Developers new to the Illustrator environment, or those that have not had formal training.You will produce an exciting graphic project using both the classic features and the new and improved tools in Illustrator and will leave this class...

Understanding how to use Illustrator’s advanced features will revolutionise the way you work. This course will build upon the knowledge from Illustrator 101 by taking creation of simple illustrations to definitely more complex ones. You’ll go beyond the basics with features like filters and...

Our most advanced Illustrator class – not for the faint hearted!Take your Illustrator skills to the MAX and also be prepared for and take the Adobe Certified Expert (ACE) exams in Illustrator which is the highest level of recognition. Get recognized for the new skills you’ve just gained: Get...

The most intense and in-depth Illustrator training course of its kind in the UKImmerse yourself in Adobe Illustrator. Learn Illustrator from beginners to an advanced level and Get Certified by Adobe by taking the Adobe Certified Associate (ACA) and Adobe Certified Expert (ACE) exam in Adobe...

Zero to Illustrator HERO in just 4 days!Learn Illustrator from beginners to an advanced level in just 4 days. This fast track class is for designers and budding developers new to the Illustrator environment, or those that have not had formal training. You’ll produce an exciting graphic project...






This five-day instructor-led course addresses the MCSA and MCSE skills path for IT Pro security practitioners, specifically addressing the training needs of those preparing for the 70-299 certification exam.The primary product focus is on...

This five-day, instructor-led course provides students with the knowledge and skills that are needed to update and support a reliable, secure messaging infrastructure. This infrastructure is used for creating, storing, and sharing information...

This five-day instructor-led course forms part of the Fastrack2Windows 2003 MCSE training programme. However it is equally valid for those individuals who need to understand and manage Windows XP. Utilising the official Microsoft Courseware it...

This is a 5-day combined course designed to assist current NetWare administrators and engineers in transferring their skills and knowledge from a NetWare environment to a Novell Open Enterprise Server 2 for Linux environment. The course...





This five-day instructor-led course is intended for Microsoft SQL Server database developers who are responsible for implementing a database on SQL Server 2008 R2. In this course, students learn the skills and best practices on how to use SQL Server 2008 R2 product features and tools related to...


Implementing Advanced Cisco Unified Wireless Security (IAUWS) v1.0 is a five-day day instructor-led course, designed to help students prepare for the CCNP wireless certification, a professional-level certification specializing in the wireless field. The goal of the course is to provide network...








This three-day instructor-led course teaches students how to implement an Analysis Services solution in an organization. The course discusses how to use the Analysis Services development tools to create an Analysis Services database and an OLAP cube, and how to use the Analysis Services management...

This three-day instructor-led course teaches students how to implement an Integration Services solution in an organization. The course discusses how to develop, deploy, and manage Integration Services packages.This course is intended for information technology (IT) professionals and developers...

This three-day instructor-led course teaches students how to implement a Reporting Services solution in an organization. The course discusses how to use the Reporting Services development tools to create reports, and how to use the Reporting Services management and administrative tools to manage a...











The primary audience for this course is as follows:Data center designers, data center administrators, and system engineersThe secondary audience for this course is as follows:Data center engineers and managers

Special NoticesThis course is run as an instructor led course, with the option to join via Extended Classrooms. To find dates click on the view dates/book course tab.Using the latest technologies it allows virtual delegates to join an instructor led classroom, and interact with both the other...

The Implementing Cisco Intrusion Prevention System (IPS) v7.0 course is an instructor-led course presented by Cisco training partners to their end-user customers. This five-day course aims at providing network security engineers with the knowledge and skills needed to deploy Cisco Intrusion...


Implementing Cisco IOS Network Security (IINS) v2.0 is a five-day instructor-led course focused on the design, implementation, and monitoring of a comprehensive security policy, using Cisco IOS security features and technologies as examples. The course covers security controls of Cisco IOS devices...



The primary audience for this course is as follows:•Network professionals who want to correctly implement routing based solutions given a network design using Cisco IOS services and features, where implementation of routing includes planning, configuring and verification•The typical...


The primary audience for this course is as follows:•A network professional who will need to correctly implement switch-based solutions given a network design using Cisco IOS services and features. The typical job roles for this type of professional are network engineers, network operations...


The course will enable delegates to gather information from the technology basics to a basic introductory level of some of the more updated features and functions such as Traffic Engineering, Fast Reroute and Any Transport over MPLS (AToM).The focus of the course is on VPN technology issues of...

The Implementing Cisco MPLS Traffic Engineering and Other Features (MPLST) course is recommended training for individuals seeking advanced MPLS based knowledge and skills. The course will enable learners to gather information from the technology basics to some of the more updated features and...


The Implementing Cisco Quality of Service (QOS) course provides delegates with in-depth knowledge of IP QoS requirements, conceptual models using Differentiated Services (DiffServ), Integrated Services (IntServ) and Best Effort (over provisioning) and the implementation of IP QoS on Cisco IOS...








The Implementing Cisco Unified Wireless Mobility Services is a 5 day ILT course, designed to help students prepare for the CCNP-Wireless certification, a professional level certification specializing in the wireless field. The IUWMS course is a component of the proposed CCNP-Wireless curriculum....


The Implementing Cisco Unified Networking Essentials is designed to help students prepare for the CCNA Wireless certification. The IUWNE enables students to design, install, configure, monitor and conduct basic troubleshooting tasks on Cisco WLAN in SMB and Enterprise installations.




Implementing CiscoWorks LMS (CWLMS) v4.0 teaches learners how to use the CiscoWorks LAN Management Solution (LMS) 4.0 to manage their network. The focus is to find the correct tools within CiscoWorks to document the network inventory, manage device configurations, control software updates, monitor...

This course covers information administrators and other IT professionals need to successfully deploy and manage Access Gateway 9.0 Enterprise Edition and the Access Gateway Plug-ins. Designed to provide real-world experience, hands-on labs...

This course provides the foundation necessary to effectively deploy and administer Citrix XenApp and its components, including Web Interface, Application Streaming, Load Manager, Installation Manager, and Secure Gateway.Learners will receive...

This course provides the foundation necessary to effectively deploy and administer Citrix XenApp 5.0 and its components, including Web Interface, application streaming and Secure Gateway. Learners will receive hands-on training for installing...

This 5-day instructor-led course describes how to empower information workers through self-service analytics and reporting. Students will learn how to implement PowerPivot and tabular data models, create and deliver rich data visualizations with Power View and SQL Server Reporting Services, and...


This three-day hands on DNS training course studies both the UNIX BIND and the Microsoft (MS DNS) implementations. The course starts with the big picture of how DNS works, then client configuration. Primary and secondary servers are then configured, progressing to DDNS, subdomains and security...






IPv6 is the next generation Internet Protocol. This hands-on course looks at the benefits and features of the new protocol along with an assessment of the likely impact of the protocol and migration strategies. Practical exercises using PCs and routers follow the major sessions in order to...



ACESM is a 4-day, instructor-led, lecture / lab course that teaches you how to design, deploy, and optimise intelligent network services using the Cisco Application Control Engine (ACE) Service Module for Catalyst 6500 switches.This course covers all of the key features of the ACE 2.0 software,...

Covering the core components of Citrix Desktop Delivery Infrastructure, this course provides learners with the skills necessary to install, configure and manage Citrix XenServer 5.0, Citrix Provisioning Server 5.0 and Citrix XenDesktop 3. Through interactive lecture and hands-on exercises, learners...

An individual look at how your publication can be improved using the same content.

Adobe InCopy software is a professional writing and editing program that tightly integrates with Adobe InDesign software to deliver a complete solution for collaborative editorial workflow. In this class you will get hands-on practice working with basic and advanced techniques to get the most out...

Imagine being able to create documents of many types, from single page advertisements and flyers, to complex multi-page colour publications after just 2 days of training! That’s what you’ll be able to do after you take the InDesign training course offered by Academy Class.

Imagine how understanding how to use Indesign’s advanced features will revolutionise the way you work. Take your Indesign skills to the next level.This class provides the InDesign user the ability to hone their skills and move their knowledge of Adobe InDesign to an advanced level. Using the...

On this class you will learn about the most advanced techniques in Adobe InDesign. You will learn how to integrate your Photoshop and Illustrator artwork in your InDesign documents, creating interactive PDFs with table of contents, navigation elements, buttons and video, exporting SWF files with...

On this class you will learn about the most advanced techniques in Adobe InDesign. You will learn how to integrate your Photoshop and Illustrator artwork in your InDesign documents, creating interactive PDFs with table of contents, navigation elements, buttons and video, exporting SWF files with...

Whether you’re neck-deep in planning your digital publishing initiative or still wondering how to get started, Academy Class can help. Get comfortable with the Adobe Digital Publishing Suite for publishing to the iPad or other tabletsThe Adobe Digital Publishing Suite pulls all the pieces together...

An EPUB is an electric book format which is revolutionising the publishing world. With EPUBS becoming more popular than paper-based books mainly due to their portability between reading devices, from handheld tablets devices to desktop software.Whether you are a designer, author or publisher,...

PDFs are useful things, not only for print documents, but also for online information. A fairly common design task is that of reproducing a company brochure that’s available in print, on the web. Where you have a document that’s going to be viewed electronically, PDF can offer a lot more than...

Imagine being able to create documents of many types, from single page advertisements and flyers, to complex multi-page colour. And then later being able to improve on your existing InDesign skills by being able to use additional techniques to manipulate text, pictures, and pages. Control type...

Zero to InDesign Hero in just 5 days and gain the Adobe Certified Associate(ACA) in InDesign Accreditation.Imagine being able to create documents of many types, from single page advertisements and flyers, to complex multi-page colour. And then later being able to improve on your existing InDesign...

The Adobe DPS workflow uses a set of plug-in to InDesign that are constantly being updated. You will be trained on the workflow and features of the latest upgrade to these tools.

The Adobe DPS workflow uses a set of plug-in to InDesign that are constantly being updated. You will be trained on the workflow and features of the latest upgrade to these tools.This course is for those who already use InDesign but want to learn how to create and set up documents with...

•Do you want to make a greater impact and improve your credibility?•Do you want to make it easier to achieve your aims and ambitions at work?•Do you want to be able to influence people from all levels and backgrounds? This course will enable you to achieve your aims and...




This four-day instructor-led course is intended for IT professionals who are interested in expanding their knowledge base and technical skills about Windows 7 Client.




As the first course of the CCNA the CICND1 focuses on providing the skills and knowledge necessary to install, operate, and troubleshoot a small branch office Enterprise network, including configuring a switch, a router, and connecting to a WAN and implementing network security. A Student should be...

This course focuses on providing the skills and knowledge necessary to install, operate, and troubleshoot a small to medium-size branch office Enterprise network, including configuring several switches and routers, connecting to a WAN and implementing network security.



•Do you need to interview and hire staff?•Do you worry about selecting the right candidate for your organisation?•Do you want to make sure your organisation gets the most long-term benefit from your new people?The selection of staff is not...




This two-day class guides you through administering Final Cut Server, Apple's powerful new media asset management and workflow automation software. Final Cut Server takes the headache out of managing large collections of media files, then extends to tracking job status, managing reviews and...








•Do you need to lead a team?•Do you want to be able to achieve your targets and objectives?•Do you want to develop the people in your team to achieve their best performance?Team leading skills are an essential part of today’s management...

Introduction to Mac OS X is a one-day preliminary course for those new to Mac OS X who need to prepare for the Mac OS X Support Essentials course, or other technical Mac OS X training courses. This course focuses on getting to know the foundations of Mac OS X, with topics ranging from efficient...

Designed for: Newly appointed supervisors or managers who have some experience, but have had no formal training.



The goal of this course is to provide you with the knowledge required by an end-user of Microsoft SharePoint Server 2007 and Windows SharePoint Services v3 / Microsoft Office SharePoint Server. The course emphasises hands-on experience, with a...

This is an overview for both technical and non-technical professionals new to the networking environment. It covers the core networking concepts and components and introduces common hardware and software standards. The course is a highly efficient way of gaining networking awareness and vocabulary....



Many people find that they need to be able to do a little customisation of Microsoft Office applications, such as Excel and Access, to make them work optimally in their environment; others may wish to become fully-blown Visual Basic developers. We have a range of courses available to assist with...



Helpdesk – Understanding the iPad has been designed to show you how to get the most out of your iPad. The course covers all the key things that you need to know when using an iPad, including common issues like file sharing and printing. This is an entirely practical, hands on course where you...





Developing iOS Applications for iPhone, iPod Touch and iPadLearn to build mobile applications for today’s most popular platform: Apple’s iPhone, iPod Touch and iPad. In this dynamic, Five-day workshop, you’ll get up to speed on the basics, including the Cocoa programming environment, the Xcode...

Starting the process of learning to be a developer can be a daunting task. Many tutorialsand courses always assume some form of prior knowledge about C, Objective C andObject Orientated Programming. This course is the best way to make a start from scratchat learning to develop Apps using...

During this two day course you will cover all the skills necessary to deploy and secure iPhones/iPads in business and educational organisations. Which will be learnt via a mixture of theory and hands on and will cover both Apple and third party tools. You will learn how to secure and configure the...

Aims To ensure that safety requirements are appreciated by people employed as line managers, and to enable them to...

Aims Everyone at work should have an understanding of why they must ‘work safely’ and this course offers exactly...

This iPhone and iPad app development course is designed to get you started in iPhone app development. This course includes Interface Builder, Xcode, Objective-C, Cocoa Touch programming, and the APIs included in the iOS SDK. After completing our iPhone app training course you would be able to build...

Developing iOS Applications for iPhone, iPod Touch and iPadLearn to build mobile applications for today’s most popular platform: Apple’s iPhone, iPod Touch and iPad. In this dynamic, Five-day workshop, you’ll get up to speed on the basics, including the Cocoa programming environment, the Xcode...

Now Updated for Xcode 4.6 and iOS 6Learn to use the iOS SDK, Xcode, and Interface Builder to develop native iPhone and iPad applications.Our rapidly-paced, hands-on courses will get you comfortable quickly with the language, the tools, and the frameworks, while giving you deep insights into...

With ever more IP addresses needed due to mobile communications devices, computers and other terminals connected to the Internet, the inherent limitations of IPv4 are being recognised. Issues such as security and a greater number of addresses are real issues now, and need to to be addressed. This...



Please note : the course fee includes residential costs from arrival Monday to departure Friday for both weeks. This does not include the weekend. If you are unable to commit to a full 2 week back to back residential course we can offer you the option to take your second week at a later stage....


Business Analysts are increasingly required to extend themselves beyond their traditional role of developing and maintaining IT systems. They need the capability to understand the business strategy, use proven techniques to analyse the...

This single course combines the study needed to take both exams connected to the ISEB Intermediate and Practitioner Certificates for Enterprise and Solution Architecture. It reviews the important terms and concepts, and then shows how to put...


This course is intended for delegates who are new to the project management discipline, and working within an IT project environment. This qualification provides credible evidence that the individual concerned understands the basics of IT...

This is the examination only for the ISEB Foundation Certificate in Project Management which is included in the course. Candidates who successfully pass the Foundation Certificate (taken at the end of the course) are able to demonstrate an...


What do Business Analysts do? What skills and competencies do they require to do their role? This Foundation level course provides attendees with an overview of the role of the Business Analyst who acts as the link between business needs,...


This is one of three courses covering the ISEB Certificates for Enterprise and Solution Architecture. It concentrates on providing an understanding of the critical architecture terms and concepts. It enables course attendees to view their...



As one of three courses centred around the ISEB Certificates for Enterprise and Solution Architecture, this one focuses on the Practitioner capability. Various key practical issues are addressed - how to establish effective governance; ...


This course provides comprehensive training for anyone involved in software testing, including test analysts and test managers looking for highly practical knowledge and techniques. It is a combination of lectures, workshops, exercises and...


This course provides candidates with an understanding of the principles of, and practical experience of using, industry best practice involved in operating, monitoring, reporting, implementing, planning and improving Business Relationship...


This course provides candidates with an understanding of the principles of, and practical experience, of using industry best practice involved in the prioritising and assessing of changes, authorising changes, managing the building, testing...

This is the exam that is normally taken during the ISEB Specialist Certificate in Change Management course.•This examination may only be taken by delegates who have attended the course. Normally all candidates sit the examination at the end of...

This course provides candidates with an understanding of the principles of, and practical experience of using, industry best practice involved in operating, monitoring, reporting, implementing, planning and improving the management of...

This course provides candidates with an understanding of the principles of, and practical experience, of using industry best practice involved in the compilation of a Service Catalogue, identification of service level requirements,...


This course provides candidates with an understanding of the principles of, and practical experience of using industry best practice involved in identification, selection, contracting, monitoring, reporting, and managing of suppliers, leading...

This course provides candidates with an understanding of industry best practice in relation to the operation of the Service Desk function and the Incident Management process. In addition to the principles underpinning these service...


This qualification covers the knowledge required to gain an understanding of the content and requirements of the international standard ISO/IEC 20000: IT Service Management. The course will provide•Service owners, process owners and other...
















The ITIL® Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.









The ITIL Service Operation Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate.


The ITIL® Lifecycle Certificate in Service Strategy Course is one of the five modules that fit into the lifecycle stream for ITIL® certification. The course is intended to provide the holders of the ITIL® Foundation certificate in IT Service Management with a practical level of...


The ITIL Service Transition Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate.



This course updates your ITIL Managers certificate (red badge) to the new Version 3 Expert qualification.It will also provide you with knowledge of the current 'Best Practice' concepts and terminology in Service Management giving you an up-to-date approach enabling your organisation to increase...

The ITIL Certificate in Operational Support and Analysis (OSA) Course is one of the four courses that fit into the capability stream for ITIL certification.This certification is intended to enable the holders of the ITIL Foundation certificate...



The ITIL® Certificate in Planning, Protection and Optimisation (PPO) Course is one of the four courses that fit into the capability stream for ITIL certification.This certification is intended to enable the holders of the ITIL Foundation...

The ITIL Certificate in Release, Control and Validation (RCV) Course is one of the four courses that fit into the capability stream for ITIL certification.This certification is intended to enable the holders of the ITIL Foundation certificate...


The ITIL Certificate in Service Offerings and Agreement (SOA) Course is one of the four courses that fit into the capability stream for ITIL certification.This certification is intended to enable the holders of the ITIL Foundation certificate...



The ITIL® Intermediate Qualification in Managing across the Lifecycle Certificate is the final module in the Service Lifecycle and/or Service Capability modules that lead to the ITIL® Expert in Service Management. ...


In addition to achieving the objectives of the standard Foundation course, the Foundation Plus course is designed to provide delegates with an improved capability to support and manage services using the ITIL framework.The delegates will have the opportunity to create a portfolio of key...


The ITIL® Lifecycle in Continual Service Improvement Certificate is one of five courses that fit into the lifecycle stream of the ITIL® certificationThis certification is intended to enable the holders of the ITIL® Foundation certificate in...

The ITIL® Lifecycle in Service Design Course is one of the five courses that fit into the lifecycle stream for ITIL® certification.This certification is intended to enable the holders of the ITIL® Foundation certificate in IT Service...



The ITIL Service Operation Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT...


The ITIL® Lifecycle Certificate in Service Strategy Course is one of the five modules that fit into the lifecycle stream for ITIL® certification.The course is intended to provide the holders of the ITIL® Foundation certificate in IT Service...


The ITIL Service Transition Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT...

This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.

This two-day, hands-on course introduces students to the key features and basic interface of iWork ’09. iWork ’09 is a suite of productivity tools that includes Pages for producing professional looking documents, Numbers for creating spreadsheets, tables and charts, and Keynote for...

There was a time when every company would design its own infrastructure for running its applications to provide services such as scalability, security, transaction management, data access pooling etc. Now, for Java applications, this is unnecessary, as the Java 2 Enterprise Edition provides a...

This course offers hands-on practical coverage and grounding in the proper use of design patterns in Java. The content revolves around the use of object-oriented design patterns, these patterns being applicable to many situations and frameworks in the Java marketplace. The course is built around a...

This 3 day workshop will teach you about the capabilities of servlets, their advantages over CGI, the Servlet architecture, JDBC, session management and security.You will learn about JSP syntax, deployment, and application models, how to use Java as a scripting language, and how to build robust...


This course will cover all aspects of Java programming from an introductory level right through to a strong standard of Java programming. The course will teach from scratch or refresh existing knowledge by focusing on the Java language and object-oriented principles.Suitable...





This Hands-On course provides an intensive introduction to the features provided byJavaScript and Dynamic HTML.

The course is a hand’s on session that is designed to help designers and developers enhance their existing projects with the help of jQuery. The course looks at how to use jQuery to transform static HTML web pages into dynamic web pages that react to user input, easily build custom animation...

This Hands-On course provides an intensive introduction to the features provided by JavaScript and Dynamic HTML. The course is also a hand’s on session that is designed to help designers and developers enhance their existing projects with the help of jQuery. The course looks at how to use jQuery to...

This objective of this course is to provide the necessary skills to enable the development of technical staff to learn the JavaScript programming language. Students will use JavaScript within a browser environment to create online forms and create dynamic web pages manipulated through use of the...


















The course is a hand’s on session that is designed to help designers and developers enhance their existing projects with the help of jQuery. The course looks at how to use jQuery to transform static HTML web pages into dynamic web pages that react to user input, easily build custom animation...

In this class, you will learn how to develop client side user interface for smart phones and tablets.


Keynote is Apple’s iWork application for creating simple to advanced presentations. Keynote ’09 allows you to create effective and professional presentations with animations and narration. We are offer a one day introductory course which can be run onsite at your work location or at one...






•Are you managing a team of people who do not directly report to you?•Are members of your team spread across the country / Europe / the World?•Are there cultural ‘tribes’ within your team?•Do you need to communicate and manage / lead in a...

Lean thinking has become a widely adopted improvement approach that can greatly simplify processes and improve performance in both manufacturing and service organisations. Lean recognises that most of an organisation’s processes are at best...

Lean thinking is based on the legendary Toyota Production System that produces very high quality products; in a very short time and at a low cost. To many people and organisations achieving all three of these goals simultaneously is an...

Many organisations, managers and executives are aware of Lean Six Sigma as a phrase; but what is it and can it help improve my business? Lean and Six Sigma, both proven business improvement approaches, provide businesses with the ability to maximise customer, employee and shareholder value by...

Lean Six Sigma Black Belt is the required certification level for many senior management posts in the world today.Lean Six Sigma Black Belts are capable of transforming the business they work in by saving costs, improving quality and implementing major change.This Black Belt certification...

Lean Six Sigma is at its most effective as a Management System and philosophy that permeates all aspects of an organisation. It is much more than a set of metric-based problem solving and process improvement tools. Executives and Lean Six Sigma project Champions play a critical role in establishing...

Lean Six Sigma is an industry standard for improvement of processes, quality and business transformation.Our Green Belt certification course is recognised worldwide as effective in changing people and businesses to make them more productive and effective.Our Six Sigma Green Belt training...

At the heart of Lean Six Sigma improvement and redesign activities are project teams. These teams will consist of people who want to use their knowledge and skills to improve the performance of processes and the business. Lean Six Sigma Green...

Lean and Six Sigma, both proven business improvement approaches, provide businesses with the ability to maximise customer, employee and shareholder value by minimising process variation and waste. This five day course builds on the Manager’s...

Lean and Six Sigma, both proven business improvement approaches, provide businesses with the ability to maximise customer, employee and shareholder value by minimising process variation and waste. This Master Black Belt course provides the experienced Black Belt with the necessary softer skills to...

Lean and Six Sigma, both proven business improvement approaches, provide businesses with the ability to maximise customer, employee and shareholder value by minimising process variation and waste. This ten day course provides the experienced Green Belt with the necessary tools and techniques to...

Lean and Six Sigma, both proven business improvement approaches, provide businesses with the ability to maximise customer, employee and shareholder value by minimising process variation and waste. This ten day course provides the experienced Green Belt with the necessary tools and techniques to...

This one day Lean Six Sigma Yellow Belt certification course aims to explain what these terms mean, the basic principles of Six Sigma and Lean and how to use Lean Six Sigma on your own projects.This Yellow Belt course will also give you a basic awareness of the tools and techniques needed to run...

Many organisations, managers and executives are aware of Lean Six Sigma as a phrase; but what is it and can it help improve my business? Lean and Six Sigma, both proven business improvement approaches, provide businesses with the ability to maximise customer, employee and shareholder value by...

Lean thinking has become a widely adopted improvement approach that can greatly simplify processes and improve performance. At the heart of Lean thinking is the focus on creating value for the customer and eliminating waste. The stream of...






Programmers, developers and system administrators who need to construct shellscripts using advanced text handling facilities.

System Administrators and Programmers who need to acquire advanced administration knowledge of the key administrative, networking and security tasks required on Linux within the Enterprise.Targeted to closely follow the official LPI curriculum, this course together with the Linux Essentials and...

Personnel who need to know the Basic and advanced features of the LINUX Shell programming language to be able to carry out their daily work.

System Administrators, Programmers, Operators and System Managers who require a good working knowledge of the Linux operating system and the vim editor.Delegates looking to achieve the Linux Professional Institute (LPI) certification status.

Personnel who require a good working knowledge of the LINUX Operating System including the Shell programming language.

System Administrators, Programmers, Operators and System Managers who require a good working knowledge of the LINUX Operating System and the vi editor.

System Administrators, Programmers and Operators who need to know the Shell programming language to be able to carry out their daily work.This course uses the Bash Shell.

System Administrators and Programmers who need to acquire administration knowledge of the key administrative, networking and security tasks required on Linux within the Enterprise.Targeted to closely follow the official LPI curriculum, this course together with the Linux Essentials and the...

This course is aimed at delegates who require an understanding of the dynamic world of Open source software. This course specifically discusses the main features and benefits offered by today's leading open source operating system, Linux.


OS X Lion Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Lion. This course is designed to give you a tour of the breadth of functionality of OS X Lion and the best methods for effectively supporting users of OS X Lion systems. The...

OS X Lion Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Lion. This course is designed to give you a tour of the breadth of functionality of OS X Lion and the best methods for effectively supporting users of OS X Lion systems. The...

OS X Server Essentials is a three-day, hands-on course designed to give technical coordinators and entry-level system administrators the skills, tools, and knowledge to implement and maintain a network that uses OS X Server. Students learn how to install and configure OS X Server to provide...

OS X Server Essentials is a three-day, hands-on course designed to give technical coordinators and entry-level system administrators the skills, tools, and knowledge to implement and maintain a network that uses OS X Server. Students learn how to install and configure OS X Server to provide...

This is an advanced, three-day, instructor-led workshop designed for developers who are familiar with design environments and wish to create dynamic PDF templates. The workshop focuses on creating complex, dynamic PDFs using LiveCycle Designer and is geared towards developers who build front-end...

An optional 1 day lab-based practical is offered, which gives you the opportunity to plan & execute a performance test project from start to finish.

The use of social media sites, such as Facebook, LinkedIn and Twitter has grown substantially over recent years and sites such as these are now an unavoidable part of an online marketing campaign. In addition, blogs remain a powerful business tool and the importance of ‘engagement’ with your target...


Packed full of extra hints and tips, this course is designed for those of you bringing a Mac computer into a small business environment that is predominantly Windows-based. Windows Small Business Server is most likely the server being used. The course is also for users replacing a Windows computer...

This course will prepare you for the OS X 10.8 (Mountain Lion) re-certification exam (9L0-355) which is the OS requirement for the ACMT re-certification program.

OS X Server Essentials v10.7 to v10.8 Upgrade is a one-day hands-on course which focuses on the new features found in OS X 10.8 Server and the OS X Server Essentials 10.8 exam.

OS X 10.8 Server Essentials is a three-day course designed to give technical coordinators and entry-level system administrators the skills, tools, and knowledge to implement and maintain a network that uses OS X Server.You will learn how to install and configure OS X Server to provide...

OS X Support Essentials v10.7 to v10.8 Upgrade is a one-day hands-on course which focuses on the new features found in OS X 10.8 and the Mac OS X Support Essentials 10.8 exam.

Apple’s Mountain Lion 101: OS X Support Essentials 10.8 training course is a 3 day leader led course with plenty of hands on labs that provide an in-depth look at how to use and troubleshoot OS X. During the course you will be given an in-depth tour of the functionality of Mac OS X as well as...

Mac support for PC Technicians is a two-day, hands-on course that provides an intense and in-depth exploration of features and troubleshooting of OS X compared to Microsoft Windows.This course is designed to give you a tour of the breadth of functionality of OS X Mountain Lion and the new...


This five-day instructor-led course provides students with the knowledge and skills to maintain a Microsoft SQL Server 2008 R2 database. The course focuses on teaching individuals how to use SQL Server 2008 R2 product features and tools related to maintaining a database.



•Do you want to learn how to manage organisational change?•Are you in a position of restructuring or reorganising in your workplace?•Do you want to make sure you get support and commitment from your teams during change?•Are you in need of a...

•Do you want your meetings to be successful?•Do you want to ensure your contribution at meetings, either as a participant or the chairperson, is structured, constructive and appropriate? Meetings are vital for management and communication. Properly run meetings save time, increase...




•Do you want to understand your own and other people’s motivations?•Are you keen to develop positive, productive working relationships?•Do you want to build trust and respect with your colleagues?•Are you keen to reduce or avoid conflict in...



•Are you managing a team?•Would you like to be able to schedule resources?•Do you want creative ideas to come easily?•Do you need to motivate a group of people to work for you?•Are you dealing with things reactively rather than proactively...








A certain amount of risk taking is inevitable if an organization is both to achieve objectives and exploit opportunities effectively. The adoption of well-managed risk taking is likely to lead to sustainable improvements in service improvement...

A certain amount of risk taking is inevitable if an organisation is both to achieve objectives and exploit opportunities effectively. The adoption of well managed risk taking is likely to lead to sustainable improvements in service improvement...

A certain amount of risk taking is inevitable if an organisation is both to achieve objectives and exploit opportunities effectively. The adoption of well managed risk taking is likely to lead to sustainable improvements in service improvement...










As companies are increasingly creating their own digital products, the problem faced by many is how do you manage this workflow? What should I know? How long will it take? Do you need to be a developer/coder to manage this? And what is coding anyway? To learn to write code in any language is a...

Who should attend this event?•Any manager responsible for delivering customer service to internal or external clients.•Any manager who needs to improve customer service standards within their organisation •Any manager who wants to embed a strong customer service culture...






•Do you need your projects to perform strongly against their objectives?•Do you want to gain commitment from your project team? People are one of the most important parts of a project, but people management skills are often overlooked in favour of technical skills by project...

Delegates are given hands on training on how to managing portfolios in P6 Web Access.Topics include creating a portfolio, viewing and analysing portfolio performance, creating portfolio views, capacity planning, waterline analysis, and managing issues and risks.A case study at the end of...





This course provides in-depth resource management training in Primavera P6 Professional. The course covers advanced topics in managing resource allocation, future-period bucket planning, and resource levelling.Extended case studies at the end of each day provide an opportunity to apply new skills...


This course provides training for Primavera's Risk Management solutions. Participants will gain thorough background knowledge in the basic concepts of risk management. The three-day class leads participants through examples of specific risk...


The programme is run over one day and provides essential ‘real life’ tools for delegates to become aware of the destructive force of stress and how to manage and indeed enhance there performance, so that stress becomes a positive part of life as opposed to potentially becoming destructive.


This course is designed for delegates who have already passed the MSP® 2007 Foundation and Practitioner Examinations, and it provides a workshop environment for preparing for the MSP 2007 Advanced Practitioner Examination, taken on the afternoon of the second day.It is aimed at those in, or...

Managing Successful Programmes (MSP®) is the OGC’s (Office of Government Commerce) approach for managing change and delivering business benefits from a set of related projects and is an integral part of the OGC’s best practice portfolio.MSP...




Managing Successful Programmes (MSP®) is the OGC’s (Office of Government Commerce) approach for managing change and delivering business benefits from a set of related projects and is an integral part of the OGC’s best practice portfolio.MSP...


Managing Successful Programmes (MSP®) is the OGC’s (Office of Government Commerce) approach for managing change and delivering business benefits from a set of related projects and is an integral part of the OGC’s best practice portfolio.MSP...


Managing Successful Programmes (MSP®) 2007 edition is the latest version of the OGC’s (Office of Government Commerce) approach for managing change and delivering business benefits from a set of related projects. The aim of the course is to...





•Do you want to understand how your IT role fits in to your organisation?•Do you want to improve the experience that customers have with your team? People who work within IT environments are usually recruited for their technical expertise. However, increasingly these departments are...

The Maya Jumpstart ‘zero to HERO’:Academy Class focuses on the basics of 3D computer graphics with Autodesk Maya. Students are introduced to the Maya interface, the Maya philosophy, 3D modeling, texturing, lighting and rendering. over the five days we will show you how to use the...

Most organizations maintain and manage large amounts of information. One of the most efficient and powerful information management, computer based applications, is the relational database. Information can be stored, linked, and managed using a...

As you begin this course, you should have the basic skills you need to work with a Microsoft Office Access 2003 databases. This includes working with Access tables, relationships, queries, forms, and reports. But thus far you have been...

Your training in and use of Microsoft Office Access 2003 has provided you with a solid foundation in the basic and intermediate skills for working in Microsoft Office Access 2003. You’re now ready to extend your knowledge into some of the more...

In “Access 2003 Programming Using VBA” you will learn how to extend the functionality of Access using a programming language called Visual Basic for Applications (VBA). With VBA you can create code which will allow you to automate the...

One of the most efficient and powerful ways of managing data is by using relational databases. Information can be stored, linked, and managed using a single relational database application and its associated tools. In this course, you will...

You have the basic skills needed to work with Microsoft Office Access 2007 databases, including creating and working with Access tables, relationships, queries, forms, and reports. But so far, you have been focusing only on essential database...

Your training in and use of Microsoft Office Access 2007 has provided you with a solid foundation in the basic and intermediate skills for working in Microsoft Office Access 2007. You have worked with the various Access objects, such as...

In previous levels, you were introduced to the various features of Microsoft Office Access 2007 that dealt with local database management. However, effective database management calls for mastering the advanced administrative and collaborative...

In “Access 2007 Programming Using VBA” you will learn how to extend the functionality of Access using a programming language called Visual Basic for Applications (VBA). With VBA you can create code which will allow you to automate the...

You will create and modify new databases and their various objects. The target students for this course are students who wish to learn the basic operations of the Microsoft Access Database program to perform their day-to-day responsibilities,...

You have the basic skills needed to work with Microsoft Office Access 2010 databases, including creating and working with Access tables, relationships, queries, forms, and reports. But so far, you have been focusing only on essential database...

Your training in and use of Microsoft Office Access 2010 has provided you with a solid foundation in the basic and intermediate skills for working in Microsoft Office Access 2010. You have worked with the various Access objects, such as...


This certification course provides a complete training solution to fully prepare students to achieve Microsoft Office Specialist (MOS) Microsoft Office Access 2007 accreditation. It concentrates on getting delegates from knowledgeable to ‘exam...







You have basic computer skills such as using a mouse, navigating through windows, and surfing the Internet. You have also used paper-based systems to store data that you run calculations on. You now want to migrate that data to an electronic...

In Microsoft Office Excel 2003: Level 1, you created, edited, formatted, and printed basic spreadsheets. You now have a need to streamline repetitive tasks and display spreadsheet data in more visually effective ways. In this course, you will...

You have used Microsoft Office Excel 2003 to perform tasks such as running calculations on data and sorting and filtering numeric data. You would now like to automate some common tasks, apply advanced analysis techniques to more complex data...

In the previous Excel courses, you used Excel to simplify business tasks, including the creation of spreadsheets, graphs, charts, and formulas that were difficult to create and nearly impossible to maintain using pencil and paper. You now want...


You have basic computer skills such as using a mouse, navigating through windows, and surfing the Internet. You have also used paper-based systems to store data that you run calculations on. You now want to migrate that data to an electronic format. In this course, you will use Microsoft Office...

In Microsoft Office Excel 2007: Level 1, you created, edited, formatted, and printed basic spreadsheets. You now have a need to streamline repetitive tasks and display spreadsheet data in more visually effective ways. In this course, you will...

Your training in and use of Microsoft Office Excel 2007 has provided you with a solid foundation in the basic and intermediate skills for working in Excel. You have used Excel to perform tasks such as running calculations on data and sorting...


In the previous Excel courses, you used Excel to simplify business tasks, including the creation of spreadsheets, graphs, charts, and formulas that were difficult to create and nearly impossible to maintain using pencil and paper. You now want...


You will create and edit basic Microsoft Office Excel 2010 worksheets and workbooks.Target StudentThis course is designed for students who desire to gain the necessary skills to create, edit, format, and print basic Microsoft Office Excel 2010 worksheets.

You will use advanced formulas and work with various tools to analyze data in spreadsheets. You will also organize table data, present data as charts, and enhance the look and appeal of workbooks by adding graphical objects.Target StudentThis course is meant for those desiring to gain...

Your training in and use of Microsoft Office Excel 2010 has provided you with a solid foundation in the basic and intermediate skills for working in Excel. You have used Excel to perform tasks such as running calculations on data and sorting...





This certification course provides a complete training solution to fully prepare students to achieve Microsoft Office Specialist (MOS) Microsoft Office Excel 2007 accreditation. It concentrates on getting delegates from knowledgeable to ‘exam...



You will use Microsoft FrontPage 2003 to design, develop, and deploy Web sites that can be viewed on any Web-enabled computer around the world. You will create and publish a Web site using Microsoft FrontPage 2003. This course is designed...

By taking this course you will enhance the functionality and usability of your Web site using FrontPage tools. This course is designed for users who need the skills to enhance and manage web functionality and usability ...

Information is a key to the success of any organisation. Gathering and sharing information within your organisation, with clients and customers alike, can also be an important task. Microsoft Office InfoPath 2007: Creating InfoPath Forms is a...




The goal of this course is to provide you with the knowledge required to design and publish forms for users to fill in. The course emphasises hands-on experience, with a series of self-guided exercises integrated into the training.You will discover how InfoPath forms are constructed and given a...



Office 365 provides organisations with a suite of business applications including Office Web Apps, Lync Online and SharePoint Online. These online solutions are extended through the interface with Microsoft Office 2010. Please note the...





This course is the first in a series of three Microsoft Office Outlook courses. It will provide you with the skills you need to start sending and responding to email in Microsoft Outlook 2003, as well as maintaining your Calendar, scheduling...

If you have been using Microsoft Office Outlook 2003 as a communications tool, then you know how to send a mail message; schedule appointments and meetings; and create contacts, tasks, and notes. This course is the second in a series of three...

This course is the third in a series of Microsoft Office Outlook 2003 courses. It builds on the email and calendaring skills you’ve already obtained and will provide you with the skills needed to communicate in real time with other users,...

This course is the first in a series of three Microsoft Office Outlook 2007 courses. It will provide you with the skills you need to start sending and responding to email in Microsoft Office Outlook 2007, as well as maintaining your Calendar,...

If you have been using Microsoft Office Outlook 2007 as a communications tool, then you know how to send a mail message; schedule appointments and meetings; and create contacts, tasks, and notes. This course is the second in a series of three...

This course is the third in a series of Microsoft Office Outlook 2007 courses. It builds on the email and calendaring skills you have already obtained and will provide you with the skills needed to personalize email, organize Outlook items,...

You will compose and send email, schedule appointments and meetings, manage contact information and tasks, use notes, and create journal entries.This course is intended for people with a basic understanding of Microsoft Windows, and who need to learn how to use Microsoft Outlook 2010 to compose...

You will customize the Outlook environment, calendar, and mail messages, and will also track, share, assign, and quickly locate various Outlook items. This course is designed for experienced Outlook users who need to customize their Outlook...

This certification course provides a complete training solution to fully prepare students to achieve Microsoft Office Specialist (MOS) Microsoft Office Outlook 2007 accreditation. It concentrates on getting delegates from knowledgeable to...


In the past, you have used paper-based overhead systems to give presentations. Now, you want to upgrade those presentations to an electronic format. You can use Microsoft Office PowerPoint 2003 to give electronic presentations.You will create effective basic Microsoft Office PowerPoint 2003...

As a Microsoft Office PowerPoint 2003 user familiar with the basics, you’re able to convey information clearly without much glitz. That’s okay, but you can do better-audiences expect more than the basics. In this course, you will enhance...

Course Objective: You will explore the PowerPoint environment and create a new presentation. You will format text on slides to enhance clarity. In order to enhance the visual appeal, you will add graphical objects to a presentation and modify...

As a Microsoft Office PowerPoint 2007 user, you are familiar with the basics of creating a presentation, and you are able to convey information effectively in a simple way. Static content in presentations, however, will not keep your audience...

You will explore the PowerPoint environment and create a presentation. You will format text on slides to enhance clarity. To enhance the visual appeal, you will add graphical objects to a presentation and modify them. You will also add tables...

As a Microsoft Office PowerPoint 2010 user, you are familiar with the basics of creating a presentation, and you are able to convey information effectively in a simple way. Static content in presentations, however, will not keep your audience...



This certification course provides a complete training solution to fully prepare students to achieve Microsoft Office Specialist (MOS) Microsoft Office PowerPoint 2007 accreditation. It concentrates on getting delegates from knowledgeable to...


Welcome to Microsoft Project 2003: Level 1. This course is the first in a series of two courses designed for individuals who will use Microsoft Office Project Professional 2003 as a tool to assist them in managing projects. The topics in this...

Microsoft Project 2003: Level 2 is the second course in the Microsoft Project 2003 series. In Microsoft Project 2003: Level 1 , you used your project management skills to create a complete project plan. This course will build upon that...

You need to gather information about the various tasks involved, resources required to accomplish the tasks, and the overall cost in order to plan a project. Microsoft Office Project Professional 2007 acts as a tool that assists you in...

Microsoft Project 2007: Level 2 is the second course in the Microsoft Project 2007 series. In Microsoft Project 2007: Level 1, you used your project management skills to create a complete project plan. The plans need to be updated and modified...


You need to gather information about the various tasks involved, resources required to accomplish the tasks, and the overall cost in order to plan a project. Microsoft Office Project Professional 2010 acts as a tool that assists you in...

Microsoft Project 2010: Level 2 is the second course in the Microsoft Project 2010 series. In Microsoft Project 2010: Level 1, you used your project management skills to create a complete project plan. The plans need to be updated and modified...

The MS Project Master Class provides expert guidance and tuition for those who have planning experience and need to use MS Project to plan and control their projects, including those managing multiple projects that share resources.This course...

You’re starting Microsoft Publisher 2003, which is an easy to use, flexible program for creating newsletters, brochures, business cards, postcards and flyers, amongst others for print, email, and the Web. In this course, you will look at how...





A two day course designed to fulfil the skill requirements of a nominated Site Owner for a SharePoint 2010 site or site collection. By the end of the course, students will be able to create and manage SharePoint 2010 sites, in response to the...



You’ve created intranet sites using Microsoft Windows SharePoint Services. There will be times when you would want to build sites that lay emphasis on your company’s unique requirements and sites that align themselves with the company’s unique brand identity. In this course, you...

Now that you know how to create customised SharePoint sites matching your branding, you may want to extend your sites to include more functionality. With SharePoint Designer, you can extend your sites more easily than before.Course Objective:...

You are experienced as a power user or site administrator of a SharePoint site but would like to customise the look of specific SharePoint pages or add additional functionality to your site. SharePoint Designer 2010 has many tools and...

You are already able to utilise SharePoint Designer 2010 to create and customise a site’s lists, views and web pages, but want to extend your site’s capability to include information from external data sources, or make connections to Business...

This course is designed to provide you with the knowledge to use the more advanced tools of Microsoft SharePoint 2010 and SharePoint Foundation 2010. Users of this level are commonly referred to as ‘Power Users’ or ‘Super-Users’. The course...

The aim of this course is to provide you with the knowledge required by an end-user of Microsoft SharePoint Foundation 2010 / Microsoft SharePoint 2010. The course emphasises hands-on experience, with a series of self-guided exercises...

The goal of this course is to provide you with the knowledge and skills to modify a SharePoint 2010 Web Publishing site. This course is aimed at users who need to create Intranet or Internet based web content, but either do not have the...








In this course, you will expand on the knowledge you gained in the Visio 2003 Professional: Level 1 course. You will work with many advanced features, including using the drawing tools, creating and working with custom stencils and templates,...

You will learn the fundamental skills and create a directional map, a block diagram, a basic and a cross-functional flowchart, an organisation chart, and an office layout. As you create these drawings, you will learn techniques to drag and...

Diagrams and charts play a pivotal role in knowledge dissemination, making complex data easy to understand. Microsoft Office Visio Professional 2007 has a host of features that are instrumental in creating pictorial representations of...

Microsoft Office Visio Professional 2007: Level 2 is the second course in the Microsoft Visio 2007 series. In Microsoft Office Visio Professional 2007: Level 1, you used the various templates to design and manage workflows and flowcharts. This...

This one day Visio course is an introduction to this Microsoft application and will guide users through the design and management of basic diagrams, workflows and charts.Target Audience This course is designed for people who have an...



Word processing is the use of computers to create, revise, and save documents for printing and future retrieval. This course is the first in a series of three Microsoft Office Word 2003 courses. It will provide you with the basic concepts...

In the first course in this series, Microsoft Word 2003 : Level 1, you gained all the basic skills that you need to create a wide range of standardized business documents. If you use Microsoft Office Word 2003 on a regular basis, then once you...

You know how to use Microsoft Office Word 2003 to create and format typical business documents. But you need to work on more complex documents. In this course, you will learn how to use Word to create, manage, revise, and distribute long...

Word processing is the use of computers to create, revise, and save documents for printing and future retrieval. This course is the first in a series of three Microsoft Office Word 2007 courses. It will provide you with the basic concepts...

If you use Microsoft Word 2007 on a regular basis, then once you have mastered the basic skills, the next step is to improve your proficiency. To do so, you can customise and automate the way Microsoft Word 2007 works for you. You can also...

You know to use Microsoft Office Word 2007 to create and format typical business documents. Now, you may need to work on more complex documents. In this course, you will use Word to create, manage, revise, and distribute long documents and...

You will create, edit, and enhance standard business documents using Microsoft® Office Word 2010.Target StudentThis course is intended for individuals who want to gain basic knowledge of working with Word. ...

If you use Microsoft Word 2010 on a regular basis, then once you have mastered the basic skills, the next step is to improve your proficiency. To do so, you can customise and automate the way Microsoft Word 2010 works for you. You can also...

You know to use Microsoft Office Word 2010 to create and format typical business documents. Now, you may need to work on more complex documents. In this course, you will use Word to create, manage, revise, and distribute long documents and...




This certification course provides a complete training solution to fully prepare students to achieve Microsoft Office Specialist (MOS) Microsoft Office Word 2007 accreditation. It concentrates on getting delegates from knowledgeable to ‘exam...


In order to deliver radical and beneficial change, business analysts must be able to identify, evaluate and improve business processes. The use of modelling techniques facilitates a methodical and effective approach to defining change...

This examination may only be taken by delegates who have attended the Modelling Business Processes course. Normally all candidates sit the examination at the end of the course which they attend – if the examination is taken at any other time,...



Create brilliant titles, transitions, effects, and more with Motion 5, the motion graphics companion to Final Cut Pro X. This three-day, hands-on course starts with motion graphics fundamentals and moves into compositing, animation, and the world of 3D.Explore new intelligent templates to quickly...

OS X Lion Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Lion. This course is designed to give you a tour of the breadth of functionality of OS X Lion and the best methods for effectively supporting users of OS X Lion systems. The...

OS X Server Essentials is a three-day, hands-on course designed to give technical coordinators and entry-level system administrators the skills, tools, and knowledge to implement and maintain a network that uses OS X Server. Students learn how to install and configure OS X Server to provide...









Adobe Muse is for those new to web design that want to build websites without learning HTML and CSS. Muse is a great tool for small to medium sized web projects for those that have no web experience. Muse enables you to build a website using familiar knowledge from InDesign, Illustrator and...

Adobe Muse is for those new to web design that want to build websites without learning HTML and CSS. Muse is a great tool for small to medium sized web projects for those that have no web experience. Muse enables you to build a website using familiar knowledge from InDesign, Illustrator and...


Here is your chance to learn how this powerful relational database management system can make your life easier and more fun! This class covers all the basics and will get you on your way, with a solid foundation. This instructor led, hands-on...

The MySQL for Database Administrators course is the foundation course for database administrators and developers who want to use this powerful database. In this course you will learn how to secure users privileges, set resource limitations,...

The MySQL for Developers course is the foundation course for developers planning on designing and implementingapplications that make use of MySQL 5.0. This course covers essential SQL statements for data design, querying, and programming. In...

This course is designed for experienced database administrators and system architects that want to analyze and form a basis of understanding different high availability options, including clustering and replication solutions within MySQL[tm]....

The MySQL[tm] Performance Tuning course is designed for Database Administrators and others who wish to monitor and tune MySQL. This course will prepare each student with the skills needed to utilize tools for monitoring, evaluating and tuning....

With Autodesk NavisWorks 2011 designers and collaborators can unite 3D models and BIM data to create a cohesive model for virtual design and construction tasks. With this model they can create rendered visualizations that are static or animated. Scan the model for conflicts with clash detection. Or...

Who Should Attend Managers and supervisory staff who need to ensure that their organisation meets its responsibilities under...

The NEBOSH Construction certificate is specifically aimed at people in the construction industry. Please see below for more information on the NEBOSH Construction Certificate.Who Should AttendManagers, supervisors, designers and CDM Co-ordinators from the Construction Industry. The NEBOSH...

The NEBOSH General Certificate (Full Title: The NEBOSH National General Certificate in Occupational Safety and Health) is aimed at managers, supervisors and staff from all types of organisations who need a broad understanding of health and safety issues. The certificate helps them manage risks...

Who Should Attend Managers, supervisors, designers and CDM Co-ordinators from the Construction Industry who have passed the...

The Network Administration for the Solaris 10 Operating System course provides students with instruction in performing network administration tasks, such as configuration and troubleshooting local area networks (LANs). This course also provides hands-on experience with topics such as Internet...


CompTIA Network+ validates the knowledge and skills of networking professionals. It is an international, vendor-neutral certification that recognizes a technician’s ability to describe the features and functions of networking components and to install, configure and troubleshoot basic networking...





This five day course introduces the latest best practices with PHP. With the rapidly evolving nature of the web and the massive growth in mobile browsers, the course is focussed on creating the most up to date, versatile and manageable web site applications possible. The applications built during...

Now Updated for Mountain Lion and Xcode 4.6.Whether you’re a first-time programmer, or just new to the Objective-C programming language, this course will get you up to speed fast. Learn the basics of ANSI C and Objective-C and get a solid background for learning Cocoa and Cocoa Touch.











Students attending this workshop enhance their skills in Oracle Application Express. Students examine topics on using application navigation to build site maps and dashboards. In addition, students learn about AJAX and Javascript and how these can be used in an APEX application.Students learn to...

Oracle Application Express is a rapid web application development tool for the Oracle database. This course is designed to introduce the students to Oracle Application Express 3.2. The course covers various Application Express components and wizards to build applications and database objects that...











This course advances your success as an Oracle professional in the area of database administration. In this class, you’ll learn how to configure an Oracle database for multilingual applications. You will practice various methods of recovering the database using RMAN and Flashback technology....

This course introduces students to the new features in Oracle Database 10g Release 2 – the database for Grid computing. Students learn how to use Oracle Database 10g new features to increase database availability, to simplify database performance monitoring and tuning through the use of...

This course is designed to give the experienced SQL Developer or DBA a firm foundation in SQL tuning techniques. The participant learns the necessary knowledge and skills to effectively tune SQL in the Oracle Database 10g Release 2. They learn about tuning methodology as well proactive tuning and...



The course starts with an unknown database that requires tuning. The lessons will proceed through the steps a DBA will perform to acquire the information needed to identify problem areas, to diagnose common problems, and remedy those problems....


In this course, students will learn about RAC database administration in the Oracle Grid Infrastructure environment. Students will learn to administer cluster databases using Enterprise Manager and command-line utilities like SRVCTL, CRSCTL,...

The goal of this course is to teach Database Administrators how to install the Oracle Database 11g software and perform the tasks required to manage an Oracle database. Enterprise Manager is used throughout to teach students how to quickly accomplish the required task. Emphasis is on the...

This course is your first step towards success as an Oracle professional, designed to give you a firm foundation in basic database administration. In this class, you’ll learn how to install and maintain an Oracle database. You will gain a conceptual understanding of the Oracle database...

This course takes the database administrator beyond the basic tasks covered in the first workshop. The student begins by gaining a much deeper understanding of possibly the most important job of a DBA - backup and recovery. The concepts and architecture that support backup and recovery, along with...



In this course, students learn how to use Oracle Data Guard to help protect their Oracle database against planned and unplanned downtimes. They also learn how Data Guard standby databases can be used to support production functions such as reporting, querying, and testing, while in a standby...

In this course, students learn the basic concepts of a data warehouse and study the issues involved in planning, designing, building, populating, and maintaining a successful data warehouse. Students learn to improve performance or manageability in a data warehouse using various Oracle Database...


This five-day classroom course gives you the opportunity to learn about and practice with the new change management features and other key enhancements in Oracle Database 11g Release 1 and Release 2. Topics covered include the benefits and use of the new features in managing change, diagnosing and...






Understanding the basic concepts of relational databases ensure refined code by developers. This course helps the participants to write subqueries, combine multiple queries into a single query using SET operators and report aggregated data...

This course starts with an introduction to PL/SQL and proceeds to list the benefits of this powerful programming language. Participants are made aware of how to create PL/SQL blocks of application code that can be shared by multiple forms,...







In this course, students learn how to design and build a variety of standard and custom Web and paper reports using Oracle Reports Developer. Working in the declarative environment of Reports Builder, students learn how to retrieve, display, and format data from any data source in numerous...








The Solaris(TM) 10 Containers Administration course provides a practical, hands-on, guided experience working with Sun’s virtualization capabilities, collectively known as Solaris Containers. Solaris(TM) Zones and Solaris Resource Controls combine to create Solaris(TM) Containers. In this...






Organic Search and Analytics Bootcamp - is a three day practical, hands-on course aimed at online marketers, web executives, webmasters, agency account managers and campaign managers who want to understand what SEO is and how to plan & implement an SEO campaign, interpret Google Analytics reports...

•Do you want to make sure you’re achieving the most from the time available?•Do you want to be able to achieve your high-priority goals•Do you want to be able to identify, and solve, your key time management issues? Time cannot be saved, the clock ticks relentlessly....








Portfolio, Programme and Project Offices (P3O®) is the OGC’s (Office of Government Commerce) guidance for establishing, developing and maintaining appropriate business support structures that will allow improved senior management decision making, better identification and realisation of...

Portfolio, Programme and Project Offices (P3O®) is the OGC’s (Office of Government Commerce) guidance for establishing, developing and maintaining appropriate business support structures that will allow improved senior management decision...

Portfolio, Programme and Project Offices (P3O®) is the OGC’s (Office of Government Commerce) guidance for establishing, developing and maintaining appropriate business support structures that will allow improved senior management decision...


The Paid Search and Analytics Bootcamp combines 2 days of practical, hands-on learning aimed at anybody wanting to make the most of the Google Adwords and Google Analytics combination to maximise the effectiveness of their online marketing efforts via Google's powerful search marketing network.

Pay per click (PPC) advertising campaigns offer a flexible method of maximising website visibility on key search engines such as Google, Yahoo, MSN and Ask. But as PPC markets become increasingly competitive, developing an effective strategy is essential to achieving your best possible...


Of all specialists involved in the development of an IT system, the Business Analyst is arguably the most client-facing. They are required to define the required system but, in order to do so, they must also interact with people. Requirements...




This course is designed to give delegates the knowledge to develop/maintain Perl scripts.

A specialist Perl training course designed to enable web developers to build dynamic (database-driven) e-commerce web sites using the Perl programming language, its specialist web modules and CGI (the common gateway interface).This Perl course includes a thorough grounding in generic Perl...


•Do you need to make deals that will result in successful implementation?•Would positive, productive relationships with your suppliers, customers, and teams transform your organisation? This course will enable you to achieve success in the formal and informal negotiations that take...

This class provides you with the concepts and skills to use Adobe Photoshop effectively. You get hands-on practice working with basic through to intermediate techniques to get the most out of your experience. You will use Adobe Photoshop tools for painting, retouching and enhancing images.

Imagine how understanding how to use Photoshop’s advanced features will revolutionise the way you work.Take your Photoshop skills to the next levelYou have familiarised yourself with the basic image editing tools of Adobe Photoshop. Now, you need to explore more advanced features and improve...

On this class you will learn about the most advanced techniques in Adobe Photoshop. You will learn how to make animations, use 3D objects to incorporate them in your 2D artwork, work with Smart objects, HDR and Camera RAW images, create professional selections, work with Layer and Clipping masks,...

Zero to Photoshop Hero in just 5 days and become an Adobe Certified Associate(ACA)This class provides you with the concepts and skills to use Adobe Photoshop effectively. You get hands-on practice working with basic through advanced techniques to get the most out of your experience. You will...

In this course, students will learn how to use some of the essential tools in Photoshop to fix and enhance images. Retouching and painting techniques will also be explored in this class.

Adobe Photoshop Lightroom is the key to what industry experts are calling the ‘new digital workflow’.Now you can learn exactly how to get started, and see how Photoshop Lightroom can help you achieve the quickest, easiest workflow imaginable!This class provides you with hands-on...

This course is designed to give delegates the knowledge to develop/maintain HTML/PHP code that utilizes the MySQL Database system.The course will benefit UNIX and Windows Users, Web Developers and Programmers wishing to create web based systems utilising PHP and MySQL.

Static Webpages are no longer sufficient for the needs of the Internet in the 21st Century.An increasing number of business sites use databases to store data and produce dynamic Webpages. PHP and mySQL are a cost-effective but powerful solution to building database driven Websites which can be...

This five day course brings experienced PHP developers up to date with the use of modern frameworks and Object Oriented Programming techniques. Applications are built during the hands-on development exercises which implement best practice and encourage common conventions.

This course is designed to give delegates the knowledge to develop/maintain PHP scripts.

This course is designed to give delegates the knowledge to develop/maintain PHP scripts utilising the MYSQL database system and HTML.


This five-day instructor-led course provides students with the knowledge and skills to protect and recover data using System Center Data Protection Manager 2010 (DPM).This course is intended for backup system administrators. Knowledge of operating systems and backup devices is assumed.Elements...






This five-day, instructor-led course will provide you with the knowledge and skills to plan, deploy, and manage Microsoft System Center Configuration Manager 2007 R3. This course requires that students have a base-level understanding of Systems Management Server 2003 or Configuration Manager 2007....

This 3-day course is intended for IT pros who are interested in the knowledge and skills necessary to plan a Windows Server 2008 operating system infrastructure. This course is aimed at server administrators and is not a “how-to” course; therefore, it has a significant number of...





In this module students will be thought about appropriate equipment, techniques, lighting, posing, managing people and producing work to a brief or to convey character. Also looks at the history of Portrait and studio portrait photography and technical and aesthetics purposes the medium. Learner...


•Do you want to better understand your clients and their needs?•Do you find it challenging to communicate client needs to your stakeholders?•Do you want to be able to manage your assignments more effectively and successfully deliver your outcomes? This course provides a...


Adobe Premiere Pro is a powerful program for editing digital video. Premiere lets you create videos, as well as perform colour correction and work with audio. Students attending this course will learn the fundamentals of non-linear editing techniques.

Adobe Premiere Pro is a powerful program for editing digital video. Premiere helps you create dynamic video or film. This course helps you understand and work with advanced concepts and features of Adobe Premiere. You will run through a typical series of steps for creating, editing and fine-tuning...

Adobe Premiere Pro is a powerful program for editing digital video. Premiere lets you create videos, as well as perform colour correction and work with audio. Students attending this course will learn the fundamentals of non-linear editing techniques. You will also go on to learn more advanced...

The most intense and in-depth Adobe Premiere Pro training course of its kind in the UKImmerse yourself in Adobe Premiere Pro. Learn Adobe Premiere Pro from beginners to an advanced level and Get Certified by Adobe by taking the Adobe Certified Associate (ACA) and Expert (ACE) in Premiere ProThe...

Adobe Premiere Pro is a powerful program for editing digital video. Premiere lets you create videos, as well as perform colour correction and work with audio. Students attending this course will learn the fundamentals of non-linear editing techniques. You will also go on to learn more advanced...



•Do you need to present your ideas to an audience?•Do you get stage fright even though you are confident of your facts?•Do you always forget to say something important?•Do you want to present with confidence and charisma?•Would you like to influence the...

•Do you recognise this feeling?“Your brain starts working from the moment you are born and never stops, until you stand up to speak in public.”(Sir George Jessel)•Do you need to make really challenging presentations with high stakes for their success?•Do you want...

This course is designed for anyone who will be speaking to groups and who would like an intensive course that provides that extra dimension which gets you and your presentation remembered

Participants will gain a thorough background in the concepts of using Primavera P6 Web Access for resource management.Delegates are guided through hands on case studies to add a resource to the enterprise resource pool, plan for resource needs in future projects, staff resources on current...

The two-day course covers how to build enterprise data structures and configure settings to support an enterprise implementation.Among topics covered: How to build and manage the EPS and OBS; add users and configure security; set enterprise data and default settings; and support project...

This course offers a comprehensive overview of Primavera P6 Web Access, a web-based online tool for managing projects and allowing team members to use customisable workspaces to communicate and share project information. Delegates will be guided through hands on workshops to create a project,...

This course provides in-depth resource management and project management training in Primavera P6 Professional. Resource management topics include manual allocation, bucket planning, and levelling. Project management topics include earned value analysis, advanced scheduling, and timescaled logic...

This course leads participants through the entire project life cycle, from planning to execution. Topics include adding activities, assigning resources, and creating a baseline. Participants also gain a thorough background in the concepts of planning and scheduling.All workshops and instruction...

This three-day accredited course provides participants with a thorough grounding in PRINCE2 and comprises of three main elements. The first provides coverage of the PRINCE2 principles: the need for structured project management, why pragmatic...

This five-day accredited course provides participants with a thorough grounding in PRINCE2:2009® and is comprised of three main elements. The first provides•Coverage of PRINCE2:2009 principles•The need for structured project management•Why pragmatic and intelligent use of...


PRINCE2 is recognised as the best practice project management method and is being adopted by organisations in all sectors in the UK and internationally. PRINCE2 is a generic structured, controlled, repeatable and robust project management...

PRINCE2:2009® is increasingly being viewed as best practice project management and is being taken up by leading private sector companies as well as public sector organisations in the UK and overseas. It is suitable for planning and controlling any type of project, regardless of scope or size,...

All delegates booking this course will need to purchase a copy of the new 2009 PRINCE2 Manual. This is available to buy (ISBN number (978-0-11-331059-3). Please take approx 20 hours of time to look through this manual before attending, so...




The PRINCE2 Foundation and Practitioner evening class series will consist of eight modules over six weeks. By completing all of the modules of this course, participants will be able to:Understand the PRINCE2 project management method Discuss the implications of using and/or implementing PRINCE2...


This two-day course is designed to refresh and update candidates’ knowledge and understanding of the PRINCE2® method as a result of the recent ‘Refresh’ project which produced the 2009 version. It also serves to remind candidates for the...


ILX PRINCE2 Foundation e-learning is a high quality training solution, approved and accredited by the PRINCE2 Certification Body, the APM Group. AND...with an extensive presence in 97 countries worldwide it is probably the most widely used...

This three day accredited course provides participants with a thorough grounding in the Principles of Change Management. Experiencing change is inevitable. Maybe it’s been a new boss with new ideas, a new job or a new project you have taken...

This five-day accredited course provides participants with a thorough grounding in the Principles of Change Management and introduces the APMG Practitioner Level Change Management Handbook. The course also gives delegates the opportunity to demonstrate that they can apply the principles through a...

This two-day accredited course builds on the three day Principles of Change Management – Foundation course and introduces the APMG Practitioner Level Change Management Handbook. The course also gives delegates the opportunity to demonstrate that they can apply change management principles...





Improve the way in which you create, check and send your documents for print. This class is based around the book “Production for Print” which was written and will be presented by Mark GatterStarting with a brief overview of the printing process, this course uses many practical...

The aim of our Minute taking course is to help delegates to take and write better minutes of meetings and to do so more easily and speedily. It covers working with the Chair, preparation, summarising, formatting the agenda and the minutes, taking good (but not copious) notes and writing clear...

To understand the role of the PA, how to manage situations and communicate effectivelyLearn how to take on the role and responsibilities of an PA Increased work effectiveness for individuals through better understanding and application of the key responsibilities involved in this job...

To understand the importance of the receptionist's role and project the best image for your company Increased work effectiveness for individuals through better understanding and application of the key responsibilities involved in this job role Workbook with practical exercises and...

This report-writing course is designed to lead to practical skills to enable delegates to be both competent and confident in their report writing communication.Anyone who has to write reports in the workplace.

Scrum.org has designed the Professional Scrum Master (PSM) program to have the utmost rigor. The program’s courses, assessments, and certifications give participants the knowledge they need to use Scrum effectively and the credentials they need to communicate this ability in the...


Programme and Project Support roles are becoming increasingly pivotal in their overall contribution to Programme and Project Management. For many years, the Project Management professionals who undertake these roles have been overlooked in...


This newly released (September 2010) course focuses on C# program structure, language syntax, and implementation details and relates these to .NET Framework 4.0. The new C# 4.0 language enhancements are presented using Visual Studio 2010.In this course, lower-intermediate level programmers gain...




The goal of this course is to provide Microsoft Visual Basic developers with the knowledge and skills needed to develop Microsoft .NET-based applications by using Visual Basic .NET. Visual Basic .NET is a significant upgrade to Visual Basic and incorporates many new features and framework goals of...




Project Managers are key to the success of all projects, and hold the responsibility for managing them on behalf of the business organisation which commissioned them. Therefore it is imperative that all Project Managers acquire and can apply certain core competencies necessary to deliver successful...





Effective planning and control is at the heart of successful project management and Microsoft Project is becoming an invaluable tool for those responsible for performing such functions on projects.Providing delegates with a pragmatic approach...

This course introduces help desk professionals to XenApp and prepares them to troubleshoot common issues. Students will learn to identify whether more complex issues are related to the XenApp product, the network or directory services. By...




Focus on earning an MCITP Windows Server 2008, Enterprise Administrator certification on our intensive ACCELERATED track. Demonstrate your skill in working with Windows Server 2008. This Accelerated certification programmes provide you with...

Focus on earning an MCITP Windows Server 2008, Server Administrator certification on our intensive ACCELERATED track. Demonstrate your skill in working with Windows Server 2008. This Accelerated certification programmes provide you with...







Focus on earning an MCTS Active Directory, Configuring certification on our intensive ACCELERATED track. Demonstrate your skill in working with Windows Server 2008.This Accelerated certification programmes provide you with everything you need...

Focus on earning an MCTS Windows Server 2008 Network Infrastructure, Configuring certification on our intensive ACCELERATED track. Demonstrate your skill in working with Windows Server 2008.This Accelerated certification programmes provide you...





This course covers all aspects of administering the Quality Center Enterprise Edition implementation, from the Site Admin utility through to project customisation and workflow. ...







This comprehensive course covers all the essential advanced scripting techniques in QuickTest Professional 11.Designed for testers with previous automation experience, it takes the QTP developer through advanced programming approaches in the...

This comprehensive course covers all the essential principles of using QuickTest Professional 11Designed for beginners as well as testers with previous automation experience, it takes the new-comer to QTP through all the basic techniques of...




Please note: You must present photographic ID to sit all Red Hat examsExam Summary•This is the examination only – EX300 – for the course RH299 RHCE RHEL6 Fast Track Course with RHCSA•Please book on RH300 RHCE RHEL6 Fast Track Course with RHCSA...

Please note: You must present photographic ID to sit all Red Hat examsExam Summary•This is the examination only – EX200 – for the course RH199 RHCSA RHEL6 Rapid Track course•Please book on RH200 RHCSA RHEL6 Rapid Track Course inc Exam for the...





Red Hat Enterprise Deployment and Systems Management is a four-day lab-based course that explores the concepts and methods necessary for successful large-scale deployment and management of Red Hat Enterprise Linux systems. Experienced system...





When migrating platforms, it is critical to ensure that in-house professionals have the skills to maximize performance and maintain efficiency across the entire system. Red Hat® Enterprise Linux® for Solaris Administrators (RH290) quickly but...







Red Hat System Administration I (RH124) is designed for IT professionals who are new to Linux and require core Red Hat Enterprise Linux skills. Focused on administration tasks that will be encountered in the workplace, this course will...

Red Hat System Administration II (RH134) is designed for IT professionals working to become a full-time enterprise Linux system administrator. The course is a follow on to System Administration I, and continues to utilizes today´s...

Red Hat System Administration II with RHCSA Exam (RH135) is designed for IT professionals working to become a full-time enterprise Linux system administrator. The course is a follow on to System Administration I, and continues to utilizes...

Red Hat System Administration III (RH254) is designed for experienced Linux administrators who require networking and security administration skills. With a heavy emphasis on practical hands on labs, this course is tightly aligned with...

Red Hat System Administration III with RHCE Exam (RH255) is designed for experienced Linux administrators who require networking and security administration skills. With a heavy emphasis on practical hands on labs, this course is tightly...




Red Hat Enterprise System Monitoring and Performance Tuning (RH442) is designed to teach senior Linux system administrators the methodology of performance tuning and capacity planning for Red Hat Enterprise Linux. This course discusses system...

•Do you need to be able to communicate information effectively and concisely?•Do you want to be able to get your point across in the most planned, structured, concise and persuasive manner?•Do you want people to give your reports the attention they deserve? Report writing is...

•Do you need to provide information to support important decisions that affect personnel or involve sizeable expenditure?•Are you concerned that you don’t always get your point across in the most planned, structured, concise and persuasive manner?•Do you want your work to...

Today’s organisations require Business Analysts who can extend themselves beyond their conventional role of merely eliciting requirements. They require people who can undertake the requirements engineering process from elicitation to validation and retain ownership of requirements through...

This examination may only be taken by delegates who have attended the Requirements Engineering course. Normally all candidates sit the examination at the end of the course which they attend – if the examination is taken at any other time, as...



The use of web content and the development of web technology is always changing. Very recently, web sites were only browsed on laptop and desktop computers. Therefore, designers, many from a print background, decided to fix web design to a single measured size, very like a page of print. And this...

This course is an overview of cutting-edge technologies and uses of application development of delivering an effective mobile web application through a browser on a smart phone. The course looks at frameworks, design techniques, HTML5, CSS3 and JavaScript APIs to harness the features of a...

This course covers the basics of Autodesk Revit Architecture. Users are introduced to the concepts of Building Information Modeling and the tools for parametric building design and documentation. Users begin with learning the fundamental features of Autodesk Revit Architecture, and then progress...

This course covers the basics of Autodesk Revit Structure. Users are introduced to the concepts of Building Information Modeling and the tools for parametric design, analysis, and documentation. They learn the fundamental features of Autodesk Revit Structure, learn to use the 3D parametric design...






The RHCE Fast Track Course with RHCSA and RHCE Exams (RH300) is designed for Senior Linux system administrators who want to validate their competency by earning the RHCSA and RHCE credentials. This is a fast-paced preparation course that...

The RHCE Fast Track Course (RH299) is designed for Senior Linux system administrators. This is a fast-paced preparation course that combines the RHCSA Fast Track Course (RH199) and System Administration III (RH254) courses, normally eight days...

The RHCSA Rapid Track Course (RH199) is designed for experienced Linux System Administrators who want to harden their technical skill set and work towards the RHCSA certification. Using a best-of-breed contemporary teaching approach, students...

The RHCSA Fast Track course with exam (RH200) is designed for experienced Linux System Administrators who want to harden their technical skill set and become accredited with the RHCSA certification. Using a best-of-breed contemporary teaching...



Imagine being able to use RoboHelp to create state-of-the art context sensitive Help after just 3 days of training!That’s what Academy Class’s RoboHelp – Introduction HTML-Based Help course holds in store for you.This course teaches you how to create effective online Help in a...

The Vital Rails course is a 3 day course based on some of the materials taught at Hungry Academy and taught by one of their guest instructors, Jim Weirich. Jim is very active in the Ruby community and has contributed to several Ruby projects, including the Rake build system and the RubyGems package...

The perfect place to start if you’re new to Sage 50 Accounts.Get a firm understanding of the basic principles of Sage 50 Accounts, from navigation through to creating and amending various records, getting started with opening balances and controlling user access.

Unlock the full power of Sage 50 Accounts Report Designer and fully customise your reports and layouts.Become an expert at amending and creating reports/layouts, adding totals, filters and also ranges for more specific analysis.

Understand the core operations of Sage 50 Accounts. Some of the key topics include processing invoices, credit notes and payments, managing the sales ledger, posting bank payments and receipts, error correction and protecting your data.

Take an in-depth look at the processes for Month End, Year End, credit control, VAT return and Microsoft® Office integration. It also covers depreciation, prepayments and accruals, recurring entries and key performance indicators.

Learn everything you need to know about managing a stock control system and processing sales and purchase orders. This course also covers sales invoices and credit notes, quotes and pro forma invoices, as well as foreign trading and Intrastat reports.

Plan for the future of your business with Sage 50 Forecasting.This course explains everything you need to know about using Sage 50 Forecasting, from how to create forecasts, entering data, generating reports to integration with Sage 50 Accounts and Microsoft® Excel.

This course explains everything you need to know about amending and creating reports, layouts and payslips. It deals with adding expressions, totals and filters for better analysis of your payroll data.

Get to grips with the basic principles of setting up and processing payments in Sage 50 Payroll. From setting up your employees and users in the software, to processing weekly and monthly payroll runs, dealing with pensions, starters and leavers, as well as getting to grips with month end routines.

Be able to handle the more advanced operations in Sage 50 Payroll, including processing attachments and statutory payments, using electronic banking and submissions and transferring journals across to your accounting software.

Understand the core operations of Sage Accounts from introduction through to intermediate and advanced level. Some of the key topics include processing invoices, credit notes and payments, managing the sales ledger, posting bank payments and receipts, error correction and protecting your data. Take...

This is a more advanced course to help you maximise your knowledge and use of Sage ACT! It will help you master everything you need to know about creating a new database and users, customising fields and layouts.

This is an introductory course that will help you understand and get the best out of Sage ACT! It includes setting up contacts, lookups and searches, exporting data to Microsoft® Excel, activities and opportunities, email, letter templates and how to mail merge.

Everything you need to start using Sage Instant Accounts.Understand the basic functions of Sage Instant Accounts, from navigation, through to creating and amending various records, getting started with opening balances and controlling user access.

Discover more about the day-to-day functionality of Sage Instant Accounts.If you’re new to Sage Instant Accounts, we recommend you take Stage 1 before attending this course.Increase your understanding of core operations, including Journal entries, Bank transactions, Sales and Purchase...

Your final steps to mastering Sage Instant Accounts.Get to know the in-depth processes for Month End, Year End, credit control, VAT Return and Microsoft® Office integration. It also covers bank reconciliation, recurring entries and Dashboards (Sage Instant Accounts Plus).

Get to grips with the basic principles of Sage 50 Payroll. From navigation through to creating and amending the company and employee records, to getting started with pay elements and YTD figures and controlling user access. This course also deals with handling the day-to-day operation of Sage 50...



Firmly of the opinion that design and style ought to not happen entirely in a browser, we demonstrate how to layout mockups and UI elements with Illustrator in a way you may possibly not have understood was achievable. Learn which tools are ideal suited to a UI design and style workflow and how to...

Created in 1993, Scrum is a mature yet simple Agile framework for completing complex projects. Originally created for software development projects, Scrum works well for any complex environment, both IT and non-technical. The framework and terminology are simple, focused on managing change,...

Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many and they evolve constantly, so a diverse skill-set is required to meet the...


Being an effective Service Desk Manager requires a broad range of talents, from people-oriented abilities and an awareness of logistics to financial acumen and presentation skills. This course provides a thorough understanding of, and...



Securing Networks with ASA Advanced (SNAA) v1.0 is a new course to replace the Cisco Secure Virtual Private Networks (CSVPN) & Securing Networks with PIX and ASA (SNPA) courses. In order to cover new features in ASA software version 8.0 and to fully cover the VPN features of the ASA, the content of...

Securing Networks with ASA Fundamentals (SNAF) v1.0 is an update to Securing Networks with PIX and ASA (SNPA) v5.0, an existing five-day instructor-led course on using the Cisco ASA and PIX Security Appliance software version 7.2 to protect network systems from intrusions and security threats. In...

The Securing Networks with Cisco Routers and Switches (SECURE) 1.0 course is a 5-day instructor-led course that aims at providing network security engineers with the knowledge and skills needed to secure Cisco IOS Software router- and switch-based networks, and pro-vide security services based on...




Search Engine Optimisation TrainingThis class will teach you how to formulate an SEO strategy and page guidelines which can then be implemented by yourself or the person who manages your website

Successful completion of this course will enable you to: Use advanced keyword selection systems for organic search Determine Web site technical issues hindering organic search rankings Perform an SEO diagnostic audit or site review Evaluate and correct Web site structure and develop site...

Immerse yourself in search engine optimisation (SEO) with our special SEO jumpstart class.This class will teach you how to formulate an SEO strategy and page guidelines which can then be implemented by yourself or the person who manages your website.This Search Engine Optimisation Training...






The Shell Programming for System Administrators course provides students with the skills to read, write, and debug UNIX shell scripts. The course begins by describing simple scripts to automate frequently executed commands and continues by describing conditional logic, user interaction, loops,...


This three-day instructor-led course provides students with the knowledge and skills to develop Microsoft Silverlight web applications. The course focuses on user interfaces, program structure, language syntax, and implementation details.

The Site Management Safety Training Scheme (SMSTS) 5 day course is designed for site managers, agents and persons who are, or are about to be, responsible for planning, organising, monitoring, controlling and administering groups of staff and workforce.SMSTS courses cover all relevant legislation...

The two day Site Supervisors Safety Training Scheme (SSSTS) courses are intended for those who have, or are about to acquire, supervisory responsibilities. It provides supervisors with an understanding of health, safety, welfare and environmental issues, as well as their legal responsibilities...

Get the basics of Sketch Up in just 1 dayGoogle SketchUp is software that you can use to create, modify and share 3D models and is an easy to learn 3D modeling program. SketchUp has been design with a simplified toolset, guided drawing system and clean look-and-feel to enable the work to be done...

Snow Leopard 101: Mac OS X Support Essentials training course is a three-day, hands-on class that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting...

Snow Leopard 201 Mac OS X Server Essentials is a four-day course designed to give technical coordinators and entry-level system administrators the skills, tools, and knowledge to implement and maintain a network that uses Mac OS X Server. Students learn how to install and configure Mac OS X Server...

Cross platform solutions are emphasized in both instances. Whilst is a class room setting, working with Mac OS X, students learn how to use network accounts and Kerberos authentication with any common directory service, such as Apple’s Open Directory, Microsoft’s Active Directory, or an...

With Mac OS X and Apple hardware in more organisations than ever before, this training course provides a hand’s on class room approach to learning which will assist IT professionals to learn advanced OS X deployment techniques.CertificationThis course covers a portion of the knowledge...

This one day course introduces techniques to help you develop your online social media presence and enhance your online marketing efficiency. It is a hands-on course with many practical exercises which you will carry out with your social media accounts. The course uses many free tools available...

Discover the Power of Social Media!This social media training class is an overview class targeting managers and decision makers. The course addresses what social media is and how businesses can use it. Unlike other social media courses, we do not try to convince you that you must be using social...


This course provides comprehensive first-level training for anyone involved in software testing. It is accredited by the Information Systems Examination Board of the British Computer Society (ISEB), and follows the syllabus specified by the International Software Testing Qualification Board...

This course leads to the ISEB Intermediate Certificate in Software Testing examination (which is completed at the end of the course) and provides test analysts and test managers with highly practical knowledge and techniques. The certificate...


The highly versatile Solaris 10 Operating System offers a great balance of new and unique features that support a wide variety of Sun’s new hardware. Based on the Solaris 10 Update 3 Operating System release, the Solaris 10 Features for Experienced System Administrators course guides you...

The Solaris 10 Operating System Essentials course provides instruction in the key features and capabilities of Suns flagship Solaris 10 OS. Topics include file and directory management, controlling the user work environment, archiving files and using remote commands. In addition, this course...

ZFS offers a dramatic advance in data management, with an innovative approach to data integrity, tremendousperformance improvements, and a welcome integration of file system and volume management capabilities usingstorage pools. Learn how to set up, configure, administer and manage this file...

The Solaris System Performance Management course introduces students to performance tuning principles, monitoring utilities and tuning tools for the Solaris Operating System (Solaris OS). The presentation includes a review of Solaris subsystems and the utilities provided to monitor system...

Please note, this workshop is available for closed events only.This workshop is designed to prepare delegates for the Solutions Development Oral Examination. Success in the Oral Examination leads to the award of the ISEB Diploma in Solution...

•Do you want to be able to invent solutions that are both highly creative and effective?•Do you need to make sure your creative solutions are practical enough to implement? Today’s competitive business world requires innovative solutions to many of our daily problems. Creative...




•Are you new to supervising or team leading?•Do you find it hard communicating what you want in a clear and compelling way?•Do you need to give people work to do and monitor how it gets done?•Do you feel overwhelmed with the amount of work you...

The Course will begin with short Introduction to History of photography, historical background of Documenter and travel Photography. Students will develop and explore technical skills and the associated cognitive skills in the field to formulate and realise responses to given thematic briefs....

This one-day seminar is perfect for anyone who needs to develop and improve their interview skills and maximise their potential. It is for people who wish to learn how to maximise their potential at interviews. During the seminar, you will learn skills to help you get the best out of the job...


This 1 day course is designed to give new and existing supervisors (recently promoted or no formal training) with the underpinning knowledge and skills to be exceptional team managers.The course focuses on exceptional leadership skills, managing staff, reporting back, delegation and how to...






This course introduces the advanced aspects of SUSE Linux administration.The course covers the administrative skills required for performing advanced Administration tasks on SUSE Linux within the Enterprise.



Delegates: System Administrators, Programmers, Operators and System Managers who require a good working knowledge of the SUSE Linux operating system and the vim editor.Delegates looking to achieve the Novell Certified Linux Professional (Novell NCP) certification status.

This course is suitable for experienced Linux System Administrators who need to acquire knowledge of the key differences of administration on a SUSE Linux Enterprise system.Exams are not included as part of the course.Before taking any exam, delegates must ensure they have the recommended...

This course prepares the student for the basic tasks required to administer SUSE Linux in an Enterprise environment.



The Symantec Backup Exec 2010: Administration course is designed for the data protection professional tasked with backing up and restoring critical data.This five-day, Instructor-led, hands-on class covers how to back up and restore data, configure storage devices, manage media, and maintain the...











The System Administration for the Solaris 10 Operating System, Part 1 course gets you further engaged with the most efficient, secure, and reliable operating system ever built. This course gives you direct experience with the most essential system administration tasks in the Solaris 10 OS. You will...

System Administration for the Solaris 10 Operating System, Part 2 course expands your mastery of the most advanced operating system on the planet: Solaris 10. This course provides students with hands-on experience working with more complex and integrated administration concepts, and builds upon the...



In order to deliver solutions that meet business users’ demands, it is essential that systems development professionals thoroughly specify all aspects of the system design. They also need to ensure that the optimum testing and implementation...

This examination may only be taken by delegates who have attended the QA Systems Design Techniques course. Normally all candidates sit the examination at the end of the course which they attend – if the examination is taken at any other time,...

As people move into analysis, from either a business or technical background, they need to acquire a fundamental understanding of the systems development process, and the role and responsibilities of systems analysts and designers.This course...

This examination may only be taken by delegates who have attended the Systems Development Essentials course. Normally all candidates sit the examination at the end of the course which they attend – if the examination is taken at any other...

In order to communicate system requirements clearly and accurately to both business and IT stakeholders, it is vital for analysts and designers to be able to construct models from a variety of perspectives. In most cases these models will...

This examination may only be taken by delegates who have attended the Systems Systems Modelling Techniques (Structured) course. Normally all candidates sit the examination at the end of the course which they attend – if the examination is...

In order to communicate system requirements clearly and accurately to both business and IT stakeholders, it is vital for analysts and designers to be able to construct models from a variety of perspectives. In most cases these models will...

This examination may only be taken by delegates who have attended either the System Modelling Techniques (UML) or Business Systems Analysis using UML course. Normally all candidates sit the examination at the end of the course which they...




•Are you new to supervising or managing a team?•Would you like to be able to schedule resources more effectively?•Do you need to know how to motivate your team?•Do meetings get hijacked or end in conflict rather than producing solutions with...

This 1 day course has been designed from our popular and successful 1.5 day telephone techniques course. We have been asked many times to scale the course back to provide the fundamental skills required to be effective whilst using the phone. Therefore due to the popularity of this 1 day course we...

A course for anyone looking to gain a good understanding of public sector procurement, and how to get through the pre-qualification stage.




In an increasingly competitive market place project managers are becoming more aware of the importance of recognition for the skills and experience that they have. The Project Management Institute PMP® accreditation provides this recognition...

Microsoft’s .NET Framework presents developers with unprecedented opportunities. From ‘geo-scalable’ web applications to desktop and mobile platform applications – all can be built with equal ease, using substantially the same skill-set. But to make the most of this potential, developers must have...

Microsoft’s .NET Framework presents developers with unprecedented opportunities. From web applications to desktop and mobile platform applications – all can be built with equal ease, using substantially the same skill-set. But to make the most of this potential, developers must have a...


In order to create beneficial change in today’s dynamic business environment, it is necessary for business analysts to understand the organisational context in which they operate. Organisations are becoming increasingly dependent on information systems and the technology associated with them,...

This examination may only be taken by delegates who have attended The Organisational Context course. Normally all candidates sit the examination at the end of the course which they attend – if the examination is taken at any other time, as...





TOGAF9® is an important upgrade to this generic IS/IT architecture framework. Described as an “evolutionary step”, it carries forward the all-import ADM and its associated techniques. It adds to this some significant features, such as an architectural metamodel and guidance on how...


TOGAF® is the foremost generic framework in the field of IS/IT Architecture. It contains substantial guidance on what to do to establish an architecture practice and then how to use it in connection with planning the longer-term transformation of the enterprise (strategic architecture), and...


This 4-day course is aimed at novice and experienced IT and non-IT Trainers wishing to gain the Institute Certified Training Practitioner (ICTP) Certificate, which is jointly awarded by the IITT and the British Computer Society.Profile This...


•Do you need to develop the skills to make you an effective trainer? •Do you want to be confident that you are meeting the training requirement? Training is often thought of as being a single event, isolated from business needs – such thinking fails to see the whole picture....

This exclusive training course has been endorsed by the ILM -- Europe's foremost provider of leadership and management qualifications. The training can be delivered as a stand-alone course, or can count towards an ILM-endorsed award for management training.Why Train the Trainer?Do you want to...



Troubleshooting and Maintaining Cisco IP Networks (CTSHOOT) v1.0 is a five-day course designed to help network professionals hone the skills and knowledge needed to maintain their network and to diagnose and resolve network problems quickly and effectively. It also assists the network professional...



This course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. The goal of this training is to enable these individuals to support the...






•Do you find certain types of people difficult to understand?•Is conflict difficult for you to deal with?•Do you want to be able to motivate people?•Would you like to see how others may see you? This course will show you how to understand people and conflict. It uses...























This course offers training in the methods and procedures required by staff who are engaged in the key user acceptance phase of an IT project. With the increasing emphasis on the involvement of user staff in the sign-off of systems into production, it is now essential to make sure that they are...



This course covers all aspects of using Quality Center 11 (Enterprise Edition) to manage your testing projects, from developing your requirements and planning your software releases, through to writing test scripts, executing them and raising...

Many companies have made a major investment in Excel spreadsheets to support their business. However, few organisations realise the potential for improved efficiency and effectiveness that can be realised by programming with Excel and Visual Basic for Applications (VBA). This combination allows for...



Business Analysts are increasingly required to extend themselves beyond their traditional role of developing and maintaining IT systems. They need the capability to understand the business strategy, use proven techniques to analyse the business area, and identify changes to business processes...




These interactive sessions allow you to complete your course, without having to travel to attend classroom sessions.You’ll have full access to digital learning resources throughout the course, and will also receive one year’s access to our online community where you can share your...


The Foundation in Service Management course webinar series will consist of six modules. By completing all of the modules of this course, delegates will gain an understanding of:•Service Management as a Practice•The Service Lifecycle•Key Principles and Models•Generic...




The PRINCE2 Foundation and Practitioner course webinar series will consist of eight modules. In completing all of the modules of this course, participants will be able to:•Understand the PRINCE2 project management method•Discuss the implications of using and/or implementing...

The VMware vSphere Install and Config course webinar series will consist of 14 modules spread over five consecutive days. In completing all of the modules of this course, participants will be able to:•Install and configure ESX or ESXi•Install...



Special NoticesCourse dates represent your first session. We will confirm your full session schedule during the booking process.OverviewToday’s organisations require Business Analysts who can extend themselves beyond their conventional role of merely eliciting requirements. They require...










This course is designed to guide students through the decision points and policy choices available for designing and implementing a VMware vCloud™ environment. Students will learn to appreciate the effects of design choices in VMware vSphere™,...







This fast-paced, extended-hour training course includes the content of the following courses:•VMware View: Install, Configure, Manage•Application Virtualization with VMware ThinApp•View: Design Best Practices This hands-on training course builds your skills in the VMware...

This hands-on training course builds your skills in the VMware View™ suite of products: VMware View Manager, VMware View Composer, and VMware® ThinApp™. This course is based on the View 4.5 and ThinApp 4.6 releases.

This hands-on training course explores installation, configuration, and management of VMware vSphere®, which consists of VMware ESXi™ and VMware vCenter™ Server. The course is based on ESXi 5.0 and vCenter Server 5.0. Completion of this course satisfies the prerequisite for taking...

This hands-on training course explores new features in VMware vCenter™ Server 5.0 and VMware® ESXi™ 5.0. Topics include VMware vSphere® 5 installation and how to upgrade from vSphere 4.x to vSphere 5.0. vSphere 5.0 is the first version of vSphere to include only the ESXi...



This advanced, intensive training course, for experienced VMware® vSphere® personnel, teaches advanced skills for configuring and maintaining a highly available and scalable virtual infrastructure. The course is based on VMware ESXi™ 5.0 and VMware vCenter Server™ 5.0.








This course explores a design methodology, criteria, and approach for designing a VMware vSphere™ 4 virtual datacenter architecture consisting of VMware ESX™/ESXi 4 and VMware vCenter™ Server 4. This course, by discussing the benefits and risks of available design alternatives,...

This fast-paced, extended-hour, lab-intensive course includes the content of the VMware vSphere: Manage for Performance and VMware vSphere: Troubleshooting courses. This course provides the knowledge and skills necessary to make fundamental design decisions that enhance performance and meet...

This fast-paced, extended-hour training course includes the content of the VMware vSphere: Install, Configure, Manage and VMware vSphere: Automation with vSphere PowerCLI courses. This hands-on course explores installation, configuration, and...

This hands-on training course introduces the use of VMware vSphere PowerCLI to automate VMware vSphere 4. This course demonstrates ways to automate tasks that can reduce your IT costs while improving efficiency, availability, flexibility, and...


This hands-on training course explores installation, configuration, and management of VMware vSphere®, which consists of VMware ESXi™ and VMware vCenter™ Server. The course is based on ESXi 5.0 and vCenter Server 5.0. Completion of this course...



This course shows you how to follow best practices for secure design, deployment, and operation of a VMware vSphere environment. Through lecture, discussion, and hands-on practice, you will gain the knowledge and skills necessary to meet the...

This hands-on training course explores the management of performance in a VMware® vSphere™ environment. It provides the knowledge and skills necessary to make fundamental design decisions that enhance performance and to meet performance goals...

This hands-on training course introduces the most compelling features of VMware® vSphere™ 4. This course demonstrates vSphere features that help to reduce your IT costs while improving efficiency, availability, flexibility, and...

This hands-on training course explores configuration and management of VMware vSphere™ virtual machines. Upon completion of this course, you should have the skills necessary to work effectively with VMware® virtual machines. The course is based on VMware ESX™ 4.0 and VMware...

This course enables storage administrators to better plan and manage their storage systems to support a VMware vSphere™ environment. The course uses lecture, hands-on labs, and case studies to demonstrate vSphere interaction and operation with...

This course will provide applications-oriented administrators with the knowledge and skills to virtualize Windows applications with VMware ThinApp, modify the Package.ini parameters to handle special circumstances, and choose the best deployment and updating processes for their...

This hands-on training course covers the requirements and effects of transitioning your VMware vSphere environment to VMware ESXi. It provides the knowledge and skills necessary to make fundamental design decisions and successfully add ESXi to...

This lab-intensive course focuses on providing system administrators with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere™ virtual infrastructure. In this course, you will spend most of the time diagnosing and rectifying configuration...




Intuos4 redefines the Intuos pen tablet experience, thanks to a new design and new features inspired by members of our professional creative community.As Natural As Can BeBoth the tablet shape and surface have been completely re-engineered to enable ergonomic, consistent strokes, even over long...


This comprehensive course teaches you more than just how to use Adobe Dreamweaver. It teaches you to avoid the common mistakes many new web designers make, and it will give you the confidence to start building quality websites quickly and easily. The use of Cascading Style Sheets in website design...

HTML (includes HTML5 Elements)CSS Fundamentals with CSS3 propertiesThis class provides you with the concepts and skills to use HTML, Javascript and CSS effectively. You get hands-on practice working with basic through advanced techniques to get the most out of your experience. You will learn...





This course is a hands-on introduction to Accessibility on the Web as part of an organisation’s web policyWeb Accessibility allows your website to reach out to a larger target audience, and is the process of making your website available to all visitors.

Web site visibility – the ease with which potential customers or visitors can find a web site amongst a myriad of competitors – is a crucial factor in a site’s success or failure.Web visibility is not merely a question of search engine optimisation (SEO). There is a great deal more to it than...

As the cost of acquiring traffic continues to grow, more website owners see usability as a key value generator. This course aims to give a solid foundation to this wide-ranging subject through case studies taken from ecommerce and non-commercial websites as well as hands-on experience through...

The prospect of starting development of an iPhone/iPad application can be very daunting. The sort of questions we always get asked include:- Where do I start?- What resources do I need?- What skills set do I need? etcIf you are responsible for gathering a new development team, or maybe you...



Five-day ILT covering the WAAS v4.1 “Davis” product, especially for channel SEs and FEs. WAAS Mobile is also covered. This is a fundamentals course that can stand-alone for knowedge and skill content. It can also be foundational as a prerequisite for more advanced Design and...








In its short history, WordPress has become the platform of choice for millions of sites worldwide. Initially a blogging engine like Blogger and Tyepad, WordPress has grown to become a full content management system deployed in sophisticated environments from community to government to private...

Interested in starting a blog? This comprehensive course will help you setup and manage your very own blog using WordPress.com. WordPress makes it easy to maintain a website, even if you have no web design background. This is probably why WordPress is the most popular blogging platform on the web...




The way we use the Internet has radically changed the way we read. In fact – when it comes to the Internet – we don’t read.There’s so much information online, we’ve adopted the ability to scan pages rapidly looking for key points. Studies have shown that around 72% of every page...

The course has been extended by one day in response to delegate feedback. This extra day will allow for timely completion of all the modules specified in the course outline. This instructor led course provides students with the technical skills required to write basic Transact-SQL queries for...

A course for anyone looking to gain a good understanding of how to write strong tenders/bids and manage the bid production process.

For attendees to develop skills in writing proposals that meet with a high level of agreement.

The Comprehensive Introduction to XML Training Course provides an intensive hands-on introduction to developing real world XML based systems in a distributed environment.

This course introduces XML concepts and how they can be applied in the context of general data processing, data integration and data exchange. A good foundation is provided for an understanding of how XML in its many forms has permeated the enterprise.XML is examined as a format for data...
