A+ Certification: Accelerated v11

This bundle package includes the 5-day courses CompTIA A+ Certification Essentials Support Skills and CompTIA A+ Certification Electives Support Skills. The course will teach support newcomers the fundamental principles of supporting desktop and portable computers and operating systems.

Course Content

PC Components
The Visible PC
Introduction to the PC
Key Functions of a PC
The System Case
I/O Ports and Cables
PS2 Ports
Parallel Ports
Serial Ports
USB Ports
SCSI
IEEE 1394 (Firewire)
Modem and Network Ports
Audio Ports
Joystick/MIDI Ports
Adding and Removing Peripherals
Motherboards
Motherboard Layout
System Clock
Bus Architecture
Motherboard Components
Expansion Bus and Adapter Cards
Motherboard Form Factors
Power Supply Unit (PSU)
Processors
Central Processing Unit (CPU)
Processor Terminology
Multitasking
Multiprocessing and Multithreading
Intel Processors
AMD Processors
Processor Sockets and Chipsets
Memory
Memory Types
Memory Packaging
Memory Characteristics
Storage Devices
Storage Devices
Hard Drives
Installing a Storage Device
Preparing a Hard Disk
Floppy Drives
Optical Disk Storage
Flash Memory
Tape Drives
Peripheral Devices
PC Display Screens
Graphics Adapter
Installing a Graphics Adapter and Display
TV Tuners
Sound Cards
I/O and Communications Adapters
Portable Computers
Portable Computers Portable and Desktop Computers
Notebooks
Tablet PC
Personal Digital Assistants (PDAs)
Operating Systems
Features of Operating Systems
Microsoft Operating Systems
Overview of Windows 2000
Overview of Windows XP
Workgroups and Domains
UNIX and Linux
Apple Mac OS X
Novell NetWare
Installing and Upgrading Windows
Overview of OS Installations
Preparing the Hard Disk
Domain or Workgroup Selection
Installation Methods
Setup Failure and Recovery
Upgrading the OS
Options for Deploying Windows
The Windows Boot Process
Windows Boot Files
Initial Startup Process
The BOOT.INI File
Managing Windows Features of the Desktop
Windows Administrative Tools
Changing System Settings
Configuring Hardware
Optimising Windows Performance Options
Screen Savers and Power Management
Managing Software
Managing Services
Windows Storage Management
Disk Management
Navigating Windows
Working with Folders
Working with Files
Searching For Files
The Recycle Bin
My Network Places
PC Support
Hardware Maintenance and Troubleshooting
Troubleshooting Techniques
Troubleshooting Power Problems
Troubleshooting POST
Troubleshooting Internal Devices
Troubleshooting Peripherals
Notebook Troubleshooting
Preventative Maintenance
Troubleshooting the Operating System
Error Categories
Advanced Startup Options
Diagnosing Problems
Troubleshooting Applications
Remote Features
Security
Security Fundamentals
Windows Security Overview
Internet Security
Malware
Data Security
Safety and Environmental Issues
Health and Safety
Static Electricity and ESD
Materials Handling
Storage of Components for Future Use
Disposal of Consumables and Computer Equipment
Professionalism and Communication
Customer Service Skills
Basic Troubleshooting Approach
Giving Feedback
Communication with a Customer
Professionalism
Handling Customer Complaints
Printers and Scanners
Printers and Scanners
The Print Process
Installing and Configuring a Printer
Operating and Troubleshooting Printers
Scanners
Installing and Using a Scanner
Networking
Network Concepts
What is a Network?
Network Components
Network Topologies
The OSI Model
IEEE 802 Standards
Network Devices
Network Transport Protocols
Implementing a LAN Server and Peer-to-Peer Networks
Network Components
Implementing a LAN
Network Troubleshooting Basics
WAN and Internet Connectivity
Wide Area Networks and the Internet
Accessing the Internet
Cellular Devices
Voice-over-IP
PC Support Industry
PC Support Industry
IT Technicians
Remote Support
Depot Technicians
Problem Management
Quality Assurance
Configuring and Troubleshooting the OS
Using the Command Prompt
Command Prompt and Text Editors
Navigating Directories at the Command Prompt
File Management using a Command Prompt
System Management Tools
Options for Deploying Windows
Microsoft Management Console
Windows Optimisation Tools
Remote Utilities
Windows Registry
System Recovery
Windows Troubleshooting
System Restore
Emergency Repair
Data Backup
Network Support
Connectivity and Client Options
TCP/IP
Configuring Network Properties
Configuring Wireless Connections
Configuring Client Options
Sharing Resources
Local and Domain User Accounts
Creating User Accounts
Planning and Implementing Groups
Setting Share Permissions
NTFS Folder and File Permissions
Encrypting Files and Folders
Auditing
Internet Standards and Applications
Overview of the Internet
Development of the Internet
Internet Services
The World Wide Web
Electronic Mail (Email)
Newsgroups (Usenet)
File Transfer Protocol (FTP)
Telnet
Instant Messaging
Virtual Private Networks
Domain Names
Uniform Resource Indicator
Internet Email Addresses
Configuring Internet Access
Accessing the Internet
Web Browser Security
Network Maintenance and Troubleshooting Troubleshooting Networks
Testing TCP/IP
PC Maintenance and Troubleshooting
PC Maintenance
Electrical Circuits
Maintenance Toolkit
Hazards
Preventative Maintenance
Maintaining Display Devices
Maintaining Disk and Tape Drives
Cleaning Inside the Case
Power Problems
Installing and Removing Hardware
Disassembling a PC
Removing Peripheral Devices
Removing Storage Devices
Reassembling the PC
Adding and Removing Notebook Devices
BIOS, CMOS, and System Resources
BIOS and CMOS
BIOS/CMOS Setup Programs
System Resources
Plug-and-Play
Troubleshooting and Optimisation
Diagnostic Hardware and Software
Troubleshooting Upgrading, and Optimising Hardware
Maintaining Printers and Scanners
Dot Matrix Printers
Inkjet Printers
Laser Printers
Other Printer Types
Scanners
Installing, Maintaining, and Upgrading Printers and Scanners
Printer Troubleshooting
Configuring and Troubleshooting Scanners

Skills

On completion of this CompTIA A+ Certification - Accelerated V11 course, students will be able to:

Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices
Install and configure peripheral devices
Identify types and characteristics of portable computers
Install and configure Microsoft Windows 2000 and Microsoft Windows XP
Perform basic PC maintenance and troubleshooting
Understand fundamental principles of securing IT systems and working safely
Communicate effectively with customers
Install and configure print and imaging devices
Understand fundamental principles of implementing LANs and internet access
Describe PC support industry job roles
Manage Windows using command line tools and edit the Registry
Use Remote Tools to deploy, maintain, optimise, and troubleshoot systems
Use tools to recover or restore a damaged installation
Configure and troubleshoot local network and wireless connections
Configure and manage users, groups, and shared resources
Configure and secure internet connections and web browser software
Perform preventative maintenance using approved tools and products
Assemble, disassemble, and upgrade PC and notebook components
Configure and update BIOS/CMOS
Troubleshoot, optimise, and upgrade hardware
Troubleshoot and maintain printers and scanners
This course will prepare students for the 220-601 CompTIA A+ Certification Essentials exam for the objectives released in September 2006 and for the students' chosen CompTIA A+ Certification Elective exam:

220-602 CompTIA A+ Certification IT Technician
220-603 CompTIA A+ Certification Remote Support Technician
220-604 CompTIA A+ Certification Depot Technician

Prerequisites

Students should have successfully completed PC Fundamentals or have equivalent experience. Please be aware that this is an intensive five day course rolling 10 days of training into five. Delegates are expected to already have working knowledge of and practical experience with the technologies covered during this course. In addition, it should be noted that because of the accelerated nature of the course there are fewer practical exercises then are found in the standard Comptia A+ Essentials and Comptia A + electives courses.

Delegates without the aforementioned practical experience should consider sitting the separate Comptia A + Essentials and Comptia A + Electives courses instead

Specific prerequisites include the ability to:

Use a keyboard and mouse.
Recognise the main components of a PC (such as case, monitor, mouse, and keyboard) and different data media such as floppy disks or CD-ROMs.
Start the computer and navigate the Desktop.
Use Windows Explorer to create directories and subdirectories; and move, copy, or rename files and directories.
Use Internet Explorer to view websites.