ITIL® Capacity Practitioner

The course is designed for those already working in Capacity Management, who would like to broaden their knowledge of the subject and wish to gain a suitable qualification to demonstrate their level of competence, ability and knowledge of the subject.

The course is intended to promote ITIL ‘Best Practice’ in Capacity Management, and allows the course attendees the opportunity to explore all aspects of Capacity Management in detail, through a series of lectures and interactive exercises.

The course concludes with a one and a quarter hour written assignment (essay style) and a one hour closed-book multiple-choice paper consisting of 25 questions. Both papers will be based on the ‘Martco’ Case Study and a set of discipline specific appendices.
Delegates must achieve a minimum of 50% in each exam, and a combined overall total of 65%.

Course Content

By the end of the course delegates will be able to demonstrate:

The ability to plan for the implementation of Capacity Management
How to define, implement and manage the following activities: collect, store and analyse capacity and performance data, produce and interpret performance and capacity reports, monitor and optimise the use of IT resources
How to explain and use techniques for ensuring that IT capacity is aligned to current and future business requirements
An awareness of the support tools and techniques available for the implementation of Capacity Management and be able to indicate how improvements can be made
How to analyse capacity related incidents, problems and statistics to determine trends, identify weak areas and propose resolutions to reduce the number of incidents, by proactively identifying and preventing possible problems associated with performance and capacity
How to prepare and distribute Capacity Management reports and plans throughout the organisation.
The ability to assess and determine the impact of new technology on the infrastructure and services
How to co-ordinate, schedule, target and focus capacity management resources
An understanding of the key interdependencies

Skills

See Course Content

Prerequisites

Attendees must have already passed the ITIL Foundation certificate in IT Service Management, and should ideally have at least one years experience working in Capacity Management.