Assertiveness Manchester

If you want to be more assertive with colleagues, management or with your clients, then this 1 day public or on-site assertiveness training is the perfect solution. Providing each delegate with the skills to be assertive in a variety of different business situations, for example: holding effective meetings, coping with customers or helping to improve a colleagues performance.

Course Content

What is assertiveness
Benefits of being assertive
Be assertive in the right situations
Understand different levels of assertiveness
Submissive/aggressive behaviours, their definition and body language
The difference between submissive, aggressive and assertive behaviour
Own personal communication style
Be specific, stay relevant and achieve positive outcomes
Barriers to assertiveness
Recognise and deal with fear
Assertive techniques
Saying no assertively
Persuasion skills and coping with criticism
Listening skills

Skills

All underpinning knowledge and skills to deal with difficult situations effectively
Ability to deliver assertive statements
Strength to say ‘no’ assertively