• Technical IT

    Solutions delivered throughout the UK
  • Business Applications

    Solutions delivered throughout the UK
  • Professional Best Practice

    Solutions delivered throughout the UK
  • Professional Development

    Solutions delivered throughout the UK

Is ISEB the same as ITIL?

16 January 2012

In short, no. This is a common area of confusion!

ISEB is the exam board; ITIL is a set of accredited methodologies applied by such examining bodies for qualifications in IT Service Management.

  • ISEB = Information Systems Examination Board
  • ITIL = Information Technology Infrastructure Library

ISEB offers an extensive portfolio of qualifications in the Information Systems sector. For the more specialised area of Service Management, an examining board like ISEB will use the ITIL framework which is specific to this area.

Under the ITIL structure, students gain a clear understanding of the service management lifecycle principles and key processes and how they relate to the business, customers and industry standards. Delegates will learn from real life examples and discover approaches to help them implement and apply service management principles.

According to reports, in the UK more people have obtained their ITIL certification through ISEB than any other examination board.

Total Training Solutions offers dozens of ITIL courses. From the Foundation certificate and exam that equip delegates with best practices, principles and processes, to Intermediate qualifications in specific areas of Service Management. Here there are ISEB Specialist Certificates in Business Relationship Management, Change Management and Problem Management amongst others. Further ITIL V3 Certificates include a range of Capability and Lifecycle courses;

The ITIL Foundation course from Total Training Solutions is a stand-alone qualification and also satisfies the pre-requisites for entry to further ITIL courses and many related courses such as ISO/IEC 20000 Consultancy.

For more information about the ITIL qualifications offered by Total Training Solutions please read the course contents or email any questions to info@tts-uk.com. For a more direct response you can call one of our friendly team on 0800 612 1299 or even speak to a team member via our Live Chat feature, available at the click of a button on the top right of our website.

New Articles


Keep in Touch