• Technical IT

    Solutions delivered throughout the UK
  • Business Applications

    Solutions delivered throughout the UK
  • Professional Best Practice

    Solutions delivered throughout the UK
  • Professional Development

    Solutions delivered throughout the UK

Administering Cisco Unified Communications Manager

  • Price £1,725.00
  • Duration 3 day(s)
All major credit cards accepted


This is a 3-day entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of the Cisco Unified Communication Manager concepts: clustering, route plans, digit manipulation,media resource, and Cisco Unified Communication Manager features, all of which are important in supporting IP telephony in the enterprise network.

This course is designed for individuals that will be using and managing the system and performing administration at Level 1 and Level 2 support levels. Level 1 supports phone users, makes moves, adds, and changes to the desktop phone environment. Level 2 supports changes in the organization, such as opening new office locations or relocating departments. This course does not cover issues of initial deployment, new cluster deployment or international deployments, orissues with the underlying network that involve routers, switches, or Cisco IOS software configuration.

This course includes lab exercises that allow you to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Thus allowing the student to become familiar with all the various concepts through configuration of the elements in the lab environment.

The course focus is on Cisco Unified Communications Manager version 8.x .


Basic knowledge of IP and networking is suggested, but not required
Basic knowledge of the Windows desktop environment


After you complete this course you will be able to:

Describe the Cisco Unified Communications Manager network, service, and features
Understand the importance of and configuration of redundancy and high availability in the enterprise network
Describe user configuration and the user web interface
Explain basic phone options and the use of BAT
Explain the route plan and on-net/off-net calling
Describe the various media resources, including conferencing and MOH
Describe the basic phone features and use of hunt groups

Course Content

Introduction to IP Telephony

Exploring IP Telephony
Describing Deployment Models
Understanding Advanced Multisite Features

Defining the Basic Configuration

Logging In to Cisco Unified Communications Manager
Examining Basic Server Configuration
Describing Multilevel Administration
Configuring DRS Backup and Restore Procedures

User Administration

Understanding User Configuration
Using the User Web Pages

Exploring Phone Registration and Cisco Unified IP Phones

Configuring System Parameters
Supporting Cisco Unified IP Phones
Exploring Phone Registration and IP Phone Communications
Utilizing the Bulk Administration Tool (BAT)

Basic Route Plan Configuration

Implementing Dial Plan Connectivity
Creating Route Plans

Route Filters and Digit Manipulation

Configuring Translation Patterns and Route Filters
Implementing Digit Manipulation

Class of Control

Defining Class of Control
Using Class of Control Features

Understanding Media Resources

Defining Media Resources
Exploring Media Resource Managment

Features and Services

Describing Basic Features
Exploring Hunt Groups
Describing Phone Services


Lab 2-1: Performing General Administration
Lab 2-2: Configuring Basic Settings
Lab 2-3: Backing Up and Restoring the Publisher
Lab 3-1: Creating and Associating Users
Lab 4-1: Configuring the System to Support Cisco IP Phones
Lab 4-2: Using the Cisco Unified Communications Manager BAT
Lab 5-1: Configuring Basic Dial Plan Elements
Lab 6-1: Configuring Complex Dial Plan Elements
Lab 7-1: Implementing Calling Privileges and Restrictions
Lab 8-1: Configuring Media Resources
Lab 9-1: Configuring User Features
Lab 9-2: Configuring Hunt Groups and Call Coverage

Make Enquiry

Course Enquiry

Book Now

Course Enquiry