- Price £1,135.00
- Duration 3 day(s)
Description
The ITIL Service Operation Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate.
Prerequisites
This certification is aimed at people involved with the management and control of Service Operation and, as such, does not cover process details in great depth.
Skills
The Service Operation Course provides information to enable delegates to gain competencies in:
- Service Operations Principles
- Service Operation Processes
- Common Service Operation Activities
- Organising Service Operation: Functions
- Technology Considerations
- Implementation Considerations
- Challenges, Critical Success Factors and Risks
Course Content
ITIL Intermediate (Lifecycle) Certificate in Service Operation
Possession of ITIL Foundation Certificate (2 credits). On attending the course please ensure you provide documented evidence that you have passed the ITIL Foundation course by either presenting your certificate (or a copy of your certificate) to the course lecturer. If you cannot provide the physical certificate, then as a minimum you must provide the certificate number
Success on the course will be enhanced by candidates spending at least 21 hours on reviewing their ITIL Foundation material prior to attending one of the ITIL Intermediate 'Lifecycle' courses