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ITIL(R) V3 Lifecycle Certificate in Service Operations

  • Price £1,075.00
  • Duration 3 day(s)
All major credit cards accepted


The ITIL Service Operation Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate

This certification is aimed at people involved with the management and control of Service Operation and, as such, does not cover process details in great depth. (For that level of information see the ITIL Expert Qualification: Operational Support and Analysis Certificate)


Possession of ITIL Foundation Certificate

On attending the course please ensure you provide documented evidence that you have either passed the ITIL Foundation Certificate by either presenting your certificate (or a copy of your certificate) to the course lecturer. If you cannot provide the physical certificate, then as a minimum you must provide the certificate number. . If you have lost your certificate or you do not have a record of your certificate number please contact ISEB directly before attending the course. ISEB can be contacted on the following number 01793 417655.

Please note – Delegates are required to complete 21 hours of pre course study prior to attending this course. Please spend this time re-familiarising yourself with the foundation level material as you will need this knowledge for the course you will be attending.

Thank-you for your co-operation.


See Course Content

Course Content

The Service Operation Course provides information to enable delegates to gain competencies in:

•Service Operations Principles
•Service Operation Processes
•Common Service Operation Activities
•Organising Service Operation: Functions
•Technology Considerations
•Implementation Considerations
•Challenges, Critical Success Factors and Risks
Please be aware, this course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification

The program is targeted at:

•Individuals who have attained the ITIL Foundation certificate in Service Management,and who wish to advance to higher level ITIL certifications.
•Individuals who require a understanding of Service Operation and how it enhances the quality of IT service within an organisation
•Anyone involved in the ongoing management, coordination or integration of operational activities within the Service Lifecycle
It is accredited by, and follows the syllabus specified by the APM Group

The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%)

IT Infrastructure Library ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce.


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