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Mac Support for PC Technicians 10.8

  • Price £597.00
  • Duration 2 day(s)
All major credit cards accepted


Mac support for PC Technicians is a two-day, hands-on course that provides an intense and in-depth exploration of features and troubleshooting of OS X compared to Microsoft Windows.

This course is designed to give you a tour of the breadth of functionality of OS X Mountain Lion and the new features included, such as All My Files, Airdrop, Launchpad, Mission Control, Versions, Resume and Auto Save, and the best methods for effectively troubleshooting issues that arise.


This class is for PC help desk specialists, technical coordinators, service technicians and others who need to support OS X clients in PC environments.

Assumed Knowledge

Students should have the following prerequisite knowledge prior to attending this course:

  • Basic Windows experience
  • Basic troubleshooting experience

Course Content

Chapter 1 – Installation

Set up stand-alone Mac OS X workstations while comparing the setup process to Microsoft Windows.
Looking at the new Windows Migration tool included in Mac OS X Mountain Lion to seamlessly migrate PC users to OS X.
How to use the new OS X Mountain Lion Recovery Mode.

Chapter 2 – Users and Permissions

Users and Permissions: Create user accounts so that multiple users can share a workstation, each user having a personal account and workspace.
During this chapter we will compare the different types of users and permissions available and how they compare to Microsoft Windows File Systems.

Chapter 3 – File Systems

An in-depth look into how Mac OS X Mountain Lion is structured.
Looking at the new features supported such as Mission Control, Auto Save, Versions and Resume.
Using the new full disk encryption software provided with Mac OS X Mountain Lion.
Getting hands on with Apple’s supplied backup utility – Time Machine.

Chapter 4 – Application Environment

A look at the different type of Applications supported by Mac OS X.
An explanation into the Mac App Store which can be used to download Applications directly to your Mac.
New features such as Full Screen App’s and Launchpad are also detailed

Chapter 5 – Application Environments

A look at the built in network services Mac OS X can supply compared to Microsoft Windows.
Using Airdrop to easily copy data wirelessly from one Mac OS X Mountain Lion computer to another.

Chapter 6 – Network Configuration and Troubleshooting

Compare how you set up Network settings for Mac OS X compares to Microsoft Windows.

Chapter 7 – Accessing Network Services

Compare the type of services Mac OS X can connect to and how they are accessed.

Chapter 8- Peripherals

Peripherals: How peripherals are supported in Mac OS X, with an emphasis on USB, FireWire, Thunderbolt and Bluetooth buses.

Chapter 9 – Printing

Compare the CUPS print engine used in Mac OS X to Microsoft’s print engine.

Chapter 10 – Startup Sequence

Troubleshooting the different stages of the Mac OS X startup sequence Troubleshooting: Using the troubleshooting flowchart, review the various resources and practices to troubleshoot workstation problems.

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