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Network+ Certification Support Skills (2009 Objectives)

  • Duration 5 day(s)
All major credit cards accepted


CompTIA Network+ validates the knowledge and skills of networking professionals. It is an international, vendor-neutral certification that recognizes a technician’s ability to describe the features and functions of networking components and to install, configure and troubleshoot basic networking hardware, protocols and services. This practical “hands-on” 5-day course will teach students the fundamental principles of installing and supporting networks.

This course will prepare students to take the N10-004 CompTIA Network+ Certification exam, for the objectives released in January 2009.

CompTIA Network+ Certification has been created as a benchmark for local area networking installation and support. The qualification is endorsed by Microsoft, Novell, Cisco, Compaq, and Lotus, among other leading vendors. This qualification is particularly recommended for students who wish to progress to the Cisco Certified Network Associate (CCNA) or Microsoft MCSE / MCSA / MCITP qualifications.


Taken and passed both CompTIA A+ Certification exams or have equivalent knowledge and experience.
Six months to one year of post-A+ Certification support experience.
Extensive experience of supporting end-users and PC-based systems.

This course is intended for new or intending network support technicians wishing to qualify with CompTIA Network+ Certification. It is also suitable for experienced technicians who require an industry-backed credential that validates their skills and knowledge. This course will particularly benefit students pursuing a career in network administration, as a Network Support Technician, Network Engineer, Network Administrator, or in Help Desk support.


Describe the features of different network protocols and products for LANs, WANs, and wireless networks.
Understand the functions and features of TCP/IP addressing and protocols.
Identify threats to network resources and appropriate security countermeasures.
Install and configure network cabling and appliances.
Manage, monitor, and troubleshoot networks.

Course Content

Module 1 – Network Fundamentals

Network Topologies and the OSI Model:

Network Basics
Network Topologies
The OSI Model
Physical Layer
Data Link Layer
Network Layer
Transport Layer
Upper Layers of the OSI Model
OSI Model Summary
Network Protocols and TCP/IP
LAN and WLAN Technologies:

IEEE 802 Standards
Characteristics of Transmission Media
Ethernet (IEEE 802.3)
Wi-Fi (IEEE 802.11)
Cabling and Connectors:

Selecting Network Cable
Twisted Pair Cable (UTP / STP / ScTP)
Coaxial Cable
Fiber Optic Cable
Serial Cabling and Connectors
WAN Technologies:

WAN Overview
Switched Networks
Telecommunications Networks
Packet-switched Services
Local Loop Services
Wireless WANs

Module 2 – Addressing and Protocols


The TCP/IP Protocol Suite
MAC Address
Internet Protocol
IP Routing
Automatic Address Assignment
IP Version 6
Routing Protocols:

IP Routing
Routing Protocols
Transport Protocols:

Transmission Control Protocol (TCP)
User Datagram Protocol (UDP)
TCP/IP Ports
Name Resolution
Application Protocols:

TCP/IP Services
Email (SMTP / POP3 / IMAP)
World Wide Web (HTTP)
File Transfer Protocol (FTP)
Telnet and Secure Shell (SSH)
Conferencing and VoIP Protocols
Simple Network Management Protocol (SNMP)
Network Time Protocol (NTP)

Module 3 – Security and Authentication

Security Threats and Countermeasures:

What Makes a Network Secure?
Social Engineering
Network Attack Strategies
Secure Network Management
Corporate Security Policy
Network Security Appliances:

Secure Network Topologies
Firewalls and Proxy Servers
Intrusion Detection Systems
Network Access Security and Authentication:

Remote Connectivity Protocols
Authentication Protocols
Network Access Control

Module 4 – Installation and Implementation

Installing Network Infrastructure:

Wiring Standards
Wiring Distribution
Cable Testing Tools
Network Adapters
Intranetwork and Internetwork Devices
Installing Wireless and Remote Networks:

Setting up a Wireless Network
Remote Connectivity
Advanced Network Infrastructure:

Advanced Features of Switches
QoS Appliances
Configuring DHCP
Configuring DNS
Configuring Firewalls, Proxy Servers, and IDS
Module 5 – Management, Monitoring, Troubleshooting

Configuration Management:

Policies and Procedures
Schematics and Documentation

Network Performance Optimization
Network Monitoring Utilities

Troubleshooting Methodology
Command Line Utilities
Troubleshooting Connectivity Scenarios

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