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Snow 101: Mac OSX Support Essentials:

Snow 101: Mac OSX Support Essentials:
  • Price £947.00
  • Level Introduction
  • Duration 3 day(s)
All major credit cards accepted


Snow Leopard 101: Mac OS X Support Essentials training course is a three-day, hands-on class that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The training course is a combination of lectures and hands-on case study exercises that provide practical, real life experience, in a relaxed class room learning environment.


This course is for Help desk specialists, technical coordinators, service technicians, and others who support Mac users, Technical support personnel in businesses that use Macs for general productivity or creative design, Technical coordinators or power users who manage networks of computers running Mac OS X — such as teachers and technology specialists who manage classroom networks or computer labs.

Assumed Knowledge

Students should have Basic Mac OS X knowledge, Basic troubleshooting experience before attending the course or sat the Snow101: introduction to Snow Leopard Course.


The troubleshooting process and how to become more efficient with available tools and resources, Mac OS X 10.6 features in depth, including how to find additional information, How to prepare for Apple Certified Support Professional certification.

Students take an end user exam to earn Apple Certified Support Professional.

Course Content


  • Prepare and partition the drive
  • install Mac OS X
  • use the installer log files to verify a successful installation
  • configure Mac OS X with the Setup Assistant
  • update software with Software Update and Installer
  • tips and techniques for troubleshooting an installation problem

User Accounts

  • Create and manage user accounts
  • create and manage administrator accounts
  • locate directory attributes* security
  • password selection
  • Keychain
  • FileVault Command Line & Automation Command line
  • Basic scripting
  • Automation using the shell
  • Automator and Applescript

File Systems

  • File systems supported by Mac OS X
  • file and directory ownership and permissions
  • Disk Utility and file repair
  • using the command line for file management

File Management

  • The root volume
  • file system layout
  • preferences
  • frameworks
  • file types unique to Mac OS X
  • Spotlight
  • file archives
  • disk images
  • archiving and restoring data with Time Machine
  • managing backup data
  • how to access the data outside of Time Machine


  • Applications supported in Mac OS X
  • applications created with different developer APIs
  • the UNIX concept of a process
  • the relationship of processes and applications
  • tools to monitoring and managing processes
  • application preferences
  • troubleshooting
  • Boot Camp Network Configuration Basic networking configuration
  • TCP/IP networking* Ethernet
  • AirPort
  • multiple network connections
  • appropriate use of network locations
  • isolating and troubleshooting network elements

Network Services

  • Connecting to common network resources
  • Network Users accounts with Directory Services
  • AFP
  • SMB
  • SSH
  • FTP
  • WebDAV connections
  • Bonjour
  • NetBIOS
  • the network browser
  • isolating client software issues from network issues Enabling network services on a Mac OS X client
  • peer-to-peer collaboration
  • sharing files between Macs and Windows
  • sharing web documents
  • screen sharing* firewall as well as techniques to isolate server issues from client and network issues


  • Connecting peripherals to a Mac
  • cabling
  • connections
  • device drivers for common peripherals
  • managing printers
  • print-job management
  • printer PPDs and PDF workflow
  • techniques for isolating cabling
  • driver or application issues

Startup Process

  • Troubleshooting boot issues with a Mac at startup
  • phases of the startup process
  • which part of the system is active during each phase
  • issues that can arise* automatic process launching with launched and login window startup items

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