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Manage Citrix Endpoint Management

Students will explore how to manage Citrix Endpoint Management in this three day course. Venture into the cloud as students learn to manage devices, apps, and users. Students will learn how the architecture, management, and communication flow function with Citrix Endpoint Management Service and how they can fit their organization’s needs. You will learn how to administer their Citrix Endpoint Management environment and how to support your end users, as well as working with applications and securing a variety of endpoints.

Versions covered

This course is currently on the latest version of Citrix Endpoint Management

Is this course for me?

Built for IT Professionals interested in learning how to manage Citrix Endpoint Management on-premises or cloud environments using leading practices. Potential students include Administrators and Implementers.


Citrix course materials are only available to delegates in e-courseware format. Delegates will be provided with instructions on how to access their e-courseware on day one of the event. Those delegates who are attending via either virtual or extended classroom will be required to provide either three monitors (to view courseware, labs and instructor demos simultaneously) or two monitors and a mobile device. Delegates will be required to have an active TCC ( account in order to access course materials and labs.

Please set up Your TCC account up in advance of the course using the following link:

Please note: It is highly recommended that the delegate uses a personal email address (rather than company email) to set up their TCC account.

Should you encounter any issues in setting up your TCC account please ensure that you raise this directly with Citrix in advance of your event by visiting then on the home page click, Help, then select Classroom Support, and submit a Critical or High priority request notifying Citrix of the course start date.

Technical pre-requisites

Microsoft Windows Server 2012 R2 or Windows Server 2008 R2 , and Microsoft Windows 8.1 or Windows 7
Mobile device operating systems, such as iOS and Android
Network architecture and terminology

Learning Outcomes

How to manage a Citrix Endpoint Management implementation in a On-premises or cloud environment
How to perform common enterprise mobility management tasks and mobile application management
Understand the device enrolment process
How to perform monitoring, troubleshooting, and reporting on a Citrix Endpoint Management Enterprise solution

We offer a full range of Citrix courses.

  • Course content

    Module 1: Introduction to Citrix Endpoint Management

    Citrix Endpoint Management Features
    Citrix Cloud and Citrix Endpoint Management
    Citrix Endpoint Management User Experience and Security
    Citrix Endpoint Management Entitlements

    Module 2: Citrix Endpoint Management Architecture

    Citrix Endpoint Management Prerequisites
    Citrix Endpoint Management Server
    Citrix Endpoint Management and Microsoft Intune
    Apple APNs and Google Firebase Cloud Messaging
    MDX Architecture and Features

    Module 3: Cloud Components

    Cloud Component Overview
    Onboarding and Access
    Cloud Connector and Cloud Resource Locations
    Cloud Migration
    Cloud Updates and Features

    Module 4: Common Device Management Tasks

    Administrative Console Overview
    Delivery Groups
    Device Policies

    Module 5: Device Enrollment

    Enrollment Methods
    iOS Device Enrollment
    Android Device Enrollment
    Windows 10 Enrollment
    Other Devices

    Module 6: Managing Device Security

    Security Policies
    Automated Actions
    Android for Work
    ActiveSync Filtering
    Shared Devices

    Module 7: Working with Apps

    Application Integration
    Citrix Endpoint Management Productivity Apps
    Application Security with MDX
    3rd Part Applications

    Module 8: Integrating Citrix Content Collaboration

    Citrix Content Collaboration Overview
    Integrating Citrix Endpoint Management with Content Collaboration
    Content Collaboration Workflows

    Module 9: Maintaining and Troubleshooting

    Maintaining Citrix Endpoint Management
    Maintaining Certificates
    Troubleshooting Citrix Gateway (formerly NetScaler Gateway)
    Troubleshooting Tools for Citrix Productivity Apps
    Firewall Issues

    Module 10: Monitoring and Reporting

    Monitoring and Reporting of Devices
    Monitoring and Reporting of Citrix Content Collaboration

Duration: 3 days
Price: £2220 + VAT

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