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Working with Emotional Intelligence

Emotional intelligence is the key to success, proven by a ground breaking research study; people with high emotional intelligence are able to navigate the world of work with an optimistic approach, they are more able to handle setbacks, they enable strong business relationships and are able to solve conflict more easily.

People often ask us:

How do I keep control of my emotions at work?
How can I choose to respond to challenging situations in a calm and controlled way?
How do I recognise emotional cues in other people?
With evidence showing that many employers now assess emotional intelligence as a standard recruitment practice, it is clear that working with emotional intelligence is a necessary business skill. The great news is that emotional intelligence is not fixed and more people than ever before are now recognising this and actively seeking to learn and develop their emotional intelligence.

This thought provoking and practical workshop will encourage you to review your own emotional intelligence and give you some strategies to work with emotional intelligence

Target audience

This course is aimed at those who are new to emotional intelligence. You will learn what emotional intelligence is, why it works and how to use it to develop yourself as well as improve business relationships.

Learning outcomes

Review your emotional intelligence competencies
State what drives your emotions and how they impact you
Recognise your emotional cues
Explain how the brain processes emotion
Prevent emotions from hijacking your relationships
Recognise emotional cues in others
Practice empathy when responding to others


  • Course content

    Introduction to Emotional Intelligence
    Knowing me knowing you
    How we communicate and your thinking process
    Communication filters
    Tuning into your emotions
    Can you feel it?
    Managing challenging emotions
    The power of empathy
    Emotional Intelligence in practice
    Peer coaching and action planning

Duration: 2 days
Price: £1295 + VAT

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