CompTIA A+ Certification 220-1002 Support Skills

The CompTIA A+ Core 2 (exam 220-1002) course covers primarily the software components of the A+ Certification, the course itself is geared towards preparing the delegates to take and hopefully pass the associated exam.

Target Audience

• Course content
  Lesson 1: Supporting Operating Systems

  In this lesson we learn about installing, configuring, maintaining, and troubleshooting personal computer operating systems.

  • Topic A – Identifying Common Operating Systems
  • Topic B – Use Windows Features and Tools
  • Topic C – Manage Files in Windows
  • Topic D – Manage Disks in Windows
  • Topic E – Manage Devices in Windows

  Lesson 2: Installing, Configuring, and Maintaining Operating Systems

  In this lesson, we examine some of the other popular operating systems, we also look at the installation and upgrade of operating systems

  • Topic A – Configure and use Linux
  • Topic B – Configure and use MacOS
  • Topic C – Install and Upgrade Operating Systems
  • Topic D – Maintain Operating Systems

  Lesson 3: Maintaining and Troubleshooting Microsoft Windows

  In this lesson, we look at using various tools and features to install and configure devices and software within the Windows operating system.

  • Topic A – Install and Manage Windows Applications
  • Topic B – Manage Windows Performance
  • Topic C – Troubleshoot Windows

  Lesson 4: Configuring and Troubleshooting Networks

  In this lesson, we look at installing, configuring, and troubleshooting network connectivity within an operating system.

  • Topic A – Configyre Network Connection Settings
  • Topic B – Install and Configure SOHO networks
  • Topic C – Configure SOHO Network Security
  • Topic D – Configure Remote Access
  • Topic E – Troubleshoot Network Connections

  Lesson 5: Managing Users, Workstations, and Shared Resources

  In this lesson, we will cover creating, and managing the security principals used for authentication to an operating system.

  • Topic A – Manage Users
  • Topic B – Configure Shared Resources
  • Topic C – Configure Active Directory Accounts and Policies

  Lesson 6: Security Concepts

  In this lesson, we cover the duties involved in protecting organisational computing assets from attacks, we will identify security threats and vulnerabilities,

  • Topic A – Logical Security Concepts
  • Topic B – Threats and Vunerabilities
  • Topic C – Physical Security Measures

  Lesson 7: Securing Workstations and Data

  In this lesson, we cover sources of vulnerabilities and weaknesses, we then look at methods to protect the organisational data.

  • Topic A – Implement Security Best Practices
  • Topic B – Implement Data Protection Policies
  • Topic C – Protect Data During an Incident Response

  Lesson 8: Troubleshooting Workstation Security Issues

  In this lesson, we look at securing user accounts and also installing antivirus software, updating with patches, and encrypting data.

  • Topic A – Detect, Remove, and Prevent Malware
  • Topic B – Troubleshoot Common Workstation Security Issues

  Lesson 9: Supporting and Troubleshooting Mobile Devices

  In this lesson, we look at the skills required to support the mobile devices in an organisation

  • Topic A – Secure Mobile Devices
  • Topic B – Troubleshoot Mobile Device Issues

  Lesson 10: Implementing Operational Procedures

  In this lesson, we look at the soft skills and some automation skills required in order to become professional IT support technicians

  • Topic A – Use Appropriate Safety Procedures
  • Topic B – Environmental Impacts and Controls
  • Topic C – Create and Maintain Documentation
  • Topic D – Use Basic Change Management Best Practices
  • Topic E – Implement Disaster Prevention and Recovery Methods
  • Topic F – Basic Scripting Concepts
  • Topic G – Professionalism and Communication