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CompTIA A+ Certification 220-1002 Support Skills

The CompTIA A+ Core 2 (exam 220-1002) course covers primarily the software components of the A+ Certification, the course itself is geared towards preparing the delegates to take and hopefully pass the associated exam.

Target Audience

The course is designed for delegates who have basic computer skills and who are interested in starting an IT career. The course is also designed for students who are seeking the CompTIA A+ certification.
Learning Objectives

Support operating systems.

  • Install, configure, and maintain operating systems.
  • Maintain and troubleshoot Microsoft Windows.
  • Configure and troubleshoot network connections.
  • Manage users, workstations, and shared resources.
  • Implement physical security.
  • Secure workstations and data..
  • Troubleshoot workstation security issues.
  • Support and troubleshoot mobile devices.
  • Implement operational procedures.


In order to sit this course delegates should have a basic understanding of computers, have a working knowledge of Microsoft Client (Desktop) Operating Systems.

Delegates without this experience should consider CompTIA IT Fundamentals, instead

  • Course content
    Lesson 1: Supporting Operating Systems
    In this lesson we learn about installing, configuring, maintaining, and troubleshooting personal computer operating systems.
    • Topic A – Identifying Common Operating Systems
    • Topic B – Use Windows Features and Tools
    • Topic C – Manage Files in Windows
    • Topic D – Manage Disks in Windows
    • Topic E – Manage Devices in Windows
    Lesson 2: Installing, Configuring, and Maintaining Operating Systems

    In this lesson, we examine some of the other popular operating systems, we also look at the installation and upgrade of operating systems

    • Topic A – Configure and use Linux
    • Topic B – Configure and use MacOS
    • Topic C – Install and Upgrade Operating Systems
    • Topic D – Maintain Operating Systems
    Lesson 3: Maintaining and Troubleshooting Microsoft Windows
    In this lesson, we look at using various tools and features to install and configure devices and software within the Windows operating system.
    • Topic A – Install and Manage Windows Applications
    • Topic B – Manage Windows Performance
    • Topic C – Troubleshoot Windows
    Lesson 4: Configuring and Troubleshooting Networks
    In this lesson, we look at installing, configuring, and troubleshooting network connectivity within an operating system.
    • Topic A – Configyre Network Connection Settings
    • Topic B – Install and Configure SOHO networks
    • Topic C – Configure SOHO Network Security
    • Topic D – Configure Remote Access
    • Topic E – Troubleshoot Network Connections
    Lesson 5: Managing Users, Workstations, and Shared Resources
    In this lesson, we will cover creating, and managing the security principals used for authentication to an operating system.
    • Topic A – Manage Users
    • Topic B – Configure Shared Resources
    • Topic C – Configure Active Directory Accounts and Policies
    Lesson 6: Security Concepts
    In this lesson, we cover the duties involved in protecting organisational computing assets from attacks, we will identify security threats and vulnerabilities,
    • Topic A – Logical Security Concepts
    • Topic B – Threats and Vunerabilities
    • Topic C – Physical Security Measures
    Lesson 7: Securing Workstations and Data
    In this lesson, we cover sources of vulnerabilities and weaknesses, we then look at methods to protect the organisational data.
    • Topic A – Implement Security Best Practices
    • Topic B – Implement Data Protection Policies
    • Topic C – Protect Data During an Incident Response
    Lesson 8: Troubleshooting Workstation Security Issues
    In this lesson, we look at securing user accounts and also installing antivirus software, updating with patches, and encrypting data.
    • Topic A – Detect, Remove, and Prevent Malware
    • Topic B – Troubleshoot Common Workstation Security Issues
    Lesson 9: Supporting and Troubleshooting Mobile Devices
    In this lesson, we look at the skills required to support the mobile devices in an organisation
    • Topic A – Secure Mobile Devices
    • Topic B – Troubleshoot Mobile Device Issues
    Lesson 10: Implementing Operational Procedures
    In this lesson, we look at the soft skills and some automation skills required in order to become professional IT support technicians
    • Topic A – Use Appropriate Safety Procedures
    • Topic B – Environmental Impacts and Controls
    • Topic C – Create and Maintain Documentation
    • Topic D – Use Basic Change Management Best Practices
    • Topic E – Implement Disaster Prevention and Recovery Methods
    • Topic F – Basic Scripting Concepts
    • Topic G – Professionalism and Communication

Duration: 5 days
Price: £1595 + VAT

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