Lesson 1: Supporting Operating Systems
In this lesson we learn about installing, configuring, maintaining, and troubleshooting personal computer operating systems.
- Topic A – Identifying Common Operating Systems
- Topic B – Use Windows Features and Tools
- Topic C – Manage Files in Windows
- Topic D – Manage Disks in Windows
- Topic E – Manage Devices in Windows
Lesson 2: Installing, Configuring, and Maintaining Operating Systems
In this lesson, we examine some of the other popular operating systems, we also look at the installation and upgrade of operating systems
- Topic A – Configure and use Linux
- Topic B – Configure and use MacOS
- Topic C – Install and Upgrade Operating Systems
- Topic D – Maintain Operating Systems
Lesson 3: Maintaining and Troubleshooting Microsoft Windows
In this lesson, we look at using various tools and features to install and configure devices and software within the Windows operating system.
- Topic A – Install and Manage Windows Applications
- Topic B – Manage Windows Performance
- Topic C – Troubleshoot Windows
Lesson 4: Configuring and Troubleshooting Networks
In this lesson, we look at installing, configuring, and troubleshooting network connectivity within an operating system.
- Topic A – Configyre Network Connection Settings
- Topic B – Install and Configure SOHO networks
- Topic C – Configure SOHO Network Security
- Topic D – Configure Remote Access
- Topic E – Troubleshoot Network Connections
Lesson 5: Managing Users, Workstations, and Shared Resources
In this lesson, we will cover creating, and managing the security principals used for authentication to an operating system.
- Topic A – Manage Users
- Topic B – Configure Shared Resources
- Topic C – Configure Active Directory Accounts and Policies
Lesson 6: Security Concepts
In this lesson, we cover the duties involved in protecting organisational computing assets from attacks, we will identify security threats and vulnerabilities,
- Topic A – Logical Security Concepts
- Topic B – Threats and Vunerabilities
- Topic C – Physical Security Measures
Lesson 7: Securing Workstations and Data
In this lesson, we cover sources of vulnerabilities and weaknesses, we then look at methods to protect the organisational data.
- Topic A – Implement Security Best Practices
- Topic B – Implement Data Protection Policies
- Topic C – Protect Data During an Incident Response
Lesson 8: Troubleshooting Workstation Security Issues
In this lesson, we look at securing user accounts and also installing antivirus software, updating with patches, and encrypting data.
- Topic A – Detect, Remove, and Prevent Malware
- Topic B – Troubleshoot Common Workstation Security Issues
Lesson 9: Supporting and Troubleshooting Mobile Devices
In this lesson, we look at the skills required to support the mobile devices in an organisation
- Topic A – Secure Mobile Devices
- Topic B – Troubleshoot Mobile Device Issues
Lesson 10: Implementing Operational Procedures
In this lesson, we look at the soft skills and some automation skills required in order to become professional IT support technicians
- Topic A – Use Appropriate Safety Procedures
- Topic B – Environmental Impacts and Controls
- Topic C – Create and Maintain Documentation
- Topic D – Use Basic Change Management Best Practices
- Topic E – Implement Disaster Prevention and Recovery Methods
- Topic F – Basic Scripting Concepts
- Topic G – Professionalism and Communication