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Manage Conflict and Difficult Situations

You are the author of every thought that goes through your mind. You choose what to say and how to act. If it feels like other people control your feelings and that conflict is something that surprises you, don’t worry: It is all about to become clear.

We will look at what motivates you and others, how you and others cope with conflict and how to establish and maintain positive working relationships. You will also gain insights into how others perceive you. What you learn on this course will be equally useful in your work and private life. Your brain will look for what you are interested in (think of the last time you bought a new car and how many more of the same you noticed afterwards) – your filters were switched on overnight and your brain will store and process the techniques you need to be better at understanding people and conflict.

Who will the course benefit?

Anyone who has to deal with or is involved with conflict and wants to identify possible resolution strategies will benefit from this course.

By the end of the course you will be able to:

Understand why people are motivated to do the things they do
Learn what motivates you and others
See how you may be perceived by others with differing motivations
Identify the key causes of conflict
Explore methods to build trust and respect with colleagues
Develop strategies to deal with conflict before it escalates
Use a recommended framework for structuring difficult conversations


  • Course content

    Welcome and introductions
    Thomas-Kilman Conflict MODE Instrument
    Fierce Conversations
    Effective Feedback
    Action planning and close
    Q&A

Duration: 1 day
Price: £645 + VAT

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