The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.
ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
This course is aimed at all levels of IT professionals, customers, and users involved in the provision or receipt of IT Services in any organisation.
ITIL® training is accredited by PeopleCert.
This Online ITIL course is delivered by experienced, accredited trainers who break the modules down into easy-to-manage learning sections.
This bundle comprises of all you need to prepare and take the ITIL4 Foundation exam.
ITIL4 Foundation online course
ITIL Foundation: ITIL 4 Edition by Axelos (ISBN 9780113316076)
Official Online ITIL4 Foundation examination
12 months access to the course – please note that the exam must be taken within this timeframe
8 hours of video content
At the end of this course, you will have an understanding of the following:
•Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
•The seven guiding principles of ITIL 4
•ITIL service value system
•The four dimensions of service management
•The ITIL practices, with a focus on 15 of these, of which 7 will be covered in detail