ITIL 4 Foundation Online (online exam)

The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.

ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.

Target Audience

This course is aimed at all levels of IT professionals, customers, and users involved in the provision or receipt of IT Services in any organisation.

ITIL® training is accredited by PeopleCert.

This Online ITIL course is delivered by experienced, accredited trainers who break the modules down into easy-to-manage learning sections.

• Course content

  What’s Included

  This bundle comprises of all you need to prepare and take the ITIL4 Foundation exam.

  ITIL4 Foundation online course
  ITIL Foundation: ITIL 4 Edition by Axelos (ISBN 9780113316076)
  Official Online ITIL4 Foundation examination
  12 months access to the course – please note that the exam must be taken within this timeframe
  8 hours of video content

  At the end of this course, you will have an understanding of the following:

  •Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
  •The seven guiding principles of ITIL 4
  •ITIL service value system
  •The four dimensions of service management
  •The ITIL practices, with a focus on 15 of these, of which 7 will be covered in detail