ITIL® Certificate in Managing Across The Lifecycle

The intent of the Managing across the Lifecycle (MALC) qualification is to give delegates the skills to support an organisation’s service delivery by bridging the service lifecycle stages. The qualification demonstrates that delegates have learned the value of one combined service management practice as opposed to separate subject areas. ITIL processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value.

The ITIL® Qualification in Managing across the Lifecycle Certificate is the final module in the Service Lifecycle and/or Service Capability modules that lead to the ITIL® Expert in Service Management.

Target Audience

Individuals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module
Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite
Please be aware, this course also provides 35 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification
Delegates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL v3, 2011 or v4 Foundation certificate (or have the ITIL v2/v3 Foundation bridge) and must, as a minimum, have obtained a further 15 credits to a total of at least 17 credits. 15 credits can be obtained from ITIL Intermediate qualifications. Some credits from earlier ITIL qualifications and complementary qualifications can also count towards 15 credits. Holders of ITIL Expert Certificate in IT Service Management are also eligible.

Acceptable forms of prerequisite confirmation are as follows:

A copy of the candidates examination certificate(s)
Confirmed entry in the AXELOS Successful Candidate Register. You will need to provide the full SCR number (registration/candidate number located on your certificate).
Delegates without evidence of the prerequisites will NOT be permitted to sit the exam.

Proof of identification:

If taking an exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, candidate’s exam results will be null and void and a re-sit would be required.

Reasonable Adjustments Policy

The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper.

Course Material

Please ensure you bring a device such as a mobile phone, tablet or laptop to be able to load your course material on to as you may need this for use in the evenings.

ITIL® is a registered trade mark of AXELOS.

• Course content

  Key concepts of the service lifecycle
  Communication and stakeholder management
  Integrating service management processes across the service lifecycle
  Managing services across the service lifecycle
  Governance and organization
  Measurement
  Implementing and improving service management capability

  Examinations:

  The exam will be 2 hours, rather than 90 minutes as now
  It will be case study based – which is used during the course to allow familiarisation prior to the exam
  There are 10 questions rather than 8, although still graduated, and most use the case study
  Pass mark remains at 70%