The ITIL Lifecycle in Service Design Course is one of the five courses that fit into the lifecycle stream for ITIL certification. This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to have a comprehensive understanding of the processes and roles described in the Service Design element of the Service Management lifecycle.
The ITIL Framework is a source of good practice in service management. ITIL is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes for managing services over a lifecycle, with specialisations in strategy, design, transition, operation, and continual improvement. The capabilities represent a service organisation’s capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organisation is merely a bundle of resources that by itself has relatively low intrinsic value for customers.
Managers who have attained the ITIL Foundation certificate in Service Management certificate and who wish to advance to higher level ITIL certifications
Managers who require a practical understanding of the Service Design processes and how they may be used to enhance the quality of IT service within an organisation
Operational staff involved in Service Catalogue Management, Service Level Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, and Supplier Management, who wish to enhance their role-based capabilities.
You will receive electronic pre-course reading. Delegates should spend a minimum half an hour reviewing the document and are encouraged to explore all of the links provided for further reading. Success on the course will be enhanced by candidates spending at least 12 hours on reviewing their ITIL Foundation material prior to attending one of the ITIL Intermediate courses
Possession of one of the following is mandatory. Proof of these prerequisities SHOULD be uploaded onto the peoplecert website when you register for the exam and in any case before any exam results will be officially released by the exam board.
ITIL v3, 2011 or v4 Foundation.
ITIL v2 Foundation and v2/v3 Foundation Bridge.
The course comprises of lecture sessions, facilitated assignments and exercises and a practice examination.
The course provides the delegates with an in-depth understanding of the following:
Service Design Principles
Service Catalogue Management
Service Level Management
IT Service Continuity Management
Information Security Management
Tools and Technology
Process implementation and on-going improvement