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ITIL® Lifecycle Certificate in Service Transition

The ITIL Service Transition Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate.

This certification is aimed at people involved with the management and control of Service Transition and, as such, does not cover process details in great depth. (For that level of information see the ITIL Expert Qualification: Release, Control and Validation Certificate).

Target Audience

individuals who have attained the ITIL Foundation certificate in Service Management, and who wish to advance to higher level ITIL certifications including ITIL Expert and ITIL Master
individuals who require a understanding of Service Transition and how it enhances the quality of IT service within an organisation
anyone involved in the ongoing management, coordination or integration of Transitional activities within the Service Lifecycle
You will receive electronic pre-course reading. Delegates should spend a minimum half an hour reviewing the document and are encouraged to explore all of the links provided for further reading. Success on the course will be enhanced by candidates spending at least 12 hours on reviewing their ITIL Foundation material prior to attending one of the ITIL Intermediate courses

Possession of one of the following is mandatory. Proof of these prerequisities SHOULD be uploaded onto the peoplecert website when you register for the exam and in any case before any exam results will be officially released by the exam board.

ITIL v3, 2011 or v4 Foundation.
ITIL v2 Foundation and v2/v3 Foundation Bridge.

Acceptable forms of prerequisite confirmation are as follows:

A copy of the candidates examination certificate
Confirmed entry in the AXELOS Successful Candidate Register. You will need to provide the full SCR number (registration/candidate number located on your certificate).

Delegates without evidence of the prerequisites will NOT be permitted to sit the exam.

Proof of identification:

If taking an exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, candidate’s exam results will be null and void and a re-sit would be required.

Reasonable Adjustments Policy

The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper.

Course Material

Please ensure you bring a device such as a mobile phone, tablet or laptop to be able to load your course material on to as you may need this for use in the evenings.

ITIL® is a registered trade mark of AXELOS.


  • Course content

    The Service Transition Course provides information to enable delegates to gain competencies in:

    Introduction to Service Transition
    Service Transition Principles
    Transition Planning and Support
    Change Management
    Service Asset and Configuration Management
    Release and Deployment Management
    Service Validation and Testing
    Change Evaluation
    Knowledge Management
    Managing people through service transitions
    Organising for Service Transition
    Technology considerations
    Implementation and improvement of Service Transition
    Challenges, critical success factors and risks

    Please be aware, this course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification.

    Examinations:

    The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%).

Duration: 3 days
Level: Intermediate
Price: £1595 + VAT

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