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Course Directory

Business Writing Made Clear

Good writing skills are an important part of any communication. Nearly all professions require some form of written communication as […]

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Writing Persuasive Reports

There may be a number of reasons why you have to write a report – updating your team on the […]

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Business Writing Essentials

Good writing skills are an important part of any communication. Nearly all professions require some form of written communication as […]

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Working with Emotional Intelligence

Emotional intelligence is the key to success, proven by a ground breaking research study; people with high emotional intelligence are […]

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Communicating in a Technical Environment

The specialised content of this course will allow delegates to return to work with a set of tools that can […]

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Communicate Effectively

The ability to communicate effectively is a key skill; communication and social interaction are fundamental to business success. This event […]

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Present with Impact

Your presentation skills are just as important, if not more important, than the information you are presenting – ‘The medium […]

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Maximising Customer Satisfaction in a Technical Environment

This facilitated course will give you a greater understanding of the important role that excellent customer service plays in any […]

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Managing Customer Service Excellence

This facilitated course will present the case for the value of customer service excellence within your organisation and offers practical […]

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Delivering Customer Service Excellence

This facilitated course will help delegates to build on existing skills, confidently resolve any challenging situations and take away practical, […]

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ILM Level 5 Award in Leadership and Management

Special Notice: This course includes submission of assignments. Marking of each assignment is included within the cost of the course […]

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ILM Level 5 Certificate in Coaching and Mentoring

Special Notice: This course includes submission of assignments. Marking of each assignment is included within the cost of the course […]

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ILM Level 3 Award in Leadership and Management

Special Notice: This course includes submission of assignments. Marking of each assignment is included within the cost of the course […]

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ILM Level 2 Award in Leadership and Team Skills

Special Notice: This course includes submission of assignments. Marking of each assignment is included within the cost of the course […]

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Manager to Leader

“Management is doing things right; leadership is doing the right things.” Peter Drucker. As the work-place becomes a collaborative and […]

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Managing Technical Teams

Please Note: This course is run over 5 days, split 3 days in one week and then 2 days following […]

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Leadership Presence

Leadership presence has been defined as the ability to connect authentically with the hearts and minds of others in order […]

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Stepping up to Management

Congratulations on your new role! Understandably you want to hit the ground running but may feel unsure how to do […]

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Manage Conflict and Difficult Situations

You are the author of every thought that goes through your mind. You choose what to say and how to […]

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Leading Successful Change

Change is the only constant in modern organisations, so leading change successfully is a key skill for managers and leaders. […]

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Facilitation Skills

Managers, leaders and other professionals are increasingly asked to facilitate meetings of all kinds, including sales meetings, project meetings, team […]

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Solve Problems and Make Decisions

This course provides an introduction to practical problem solving techniques and structured creative thinking tools and you will learn how […]

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Finance Essentials

Financial information drives all major business decisions: which products to launch, which markets to target, which projects to invest in. […]

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Finance for Non-Financial Managers

Managers today are increasingly expected to understand and manage the finances in their area and often participate in financial decisions […]

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Organising Work and Time

Have you been trying to improve your time management skills and personal productivity? Do you feel like you are still […]

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Professional Minute Taking

Description The aim of our Minute taking course is to help delegates to take and write better minutes of meetings […]

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